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Windows 7: Windows wont open

24 Jun 2011   #1
wildilwh09

Windows 7 Home Premium x64
 
 
Windows wont open

Hello, this is my 1st post and I'm pretty young so if I do something wrong, i'm sorry.

Windows wont open, I will give you a guide to exactly what happened.

I bought a game from game.com "Just Cause 2". I needed to upload steam so i did. The game wouldn't work, I tried do UN-install it - steam and the game - but it wouldn't work. Came up with Direct X fatal error or something like that. I then shut my PC and slept

I woke up and this is what happened, and is still happening!!!

1) Press power button on my Windows 7 Acer Laptop
2) It comes up with starting windows c Microsoft Corporation
3) Black to blue then black screen very quickly
4) Then it comes up with a green white lined background "the usual one. With windows7 Home Premium And acer in the top right corner. And it flashes from that that total black screen and back again!
5) I press the power button and let go straight away it comes up with a waiting circle thing and a line of squares/shapes/circles e.c.t Then a plain black screen with a movable arrow.

I don't have no Windows CD, sorry. And I'm using my home PC

Lee 13,

P.S - Dont think I have any virus and i have a 64x Bit Sorry if this is wrong place,If it is, very sorry...


My System SpecsSystem Spec
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24 Jun 2011   #2
essenbe
Microsoft MVP

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

To make sure it is not a virus download microsoft system sweeper, burn it to CD and boot into it. Have it check your system. It is unusual for a program to not unnstall.
This tutorial on startup repair may help.
Or system recovery options

Or system restore to a point before you installed those programs
My System SpecsSystem Spec
24 Jun 2011   #3
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hi wildilwh09, you are fine, we are pretty helpful here.
With the DirectX error and your desciption of your diplay, it sounds as if your Graphic driver has been corrupted. After trying essenbe's suggestions and you get back in Windows, go to your Contol Panel and check the status of your Display Adapter.
Use Driver Sweeper installer and uninstall your graphic drivers. Search your graphics card maker's website and download their latest (not beta) driver and have it readt to reinstall after wiping the old ones.
Your display may blink, flash, and/or resize during the process.
My System SpecsSystem Spec
.

25 Jun 2011   #4
wildilwh09

Windows 7 Home Premium x64
 
 

Hi, thanks everyone, that problem is now fixed but my game isn't

Just Cause 2 DirectX Fatal Error

That is my new prob
My System SpecsSystem Spec
25 Jun 2011   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

To add to our personal knowledge base, how was the problem solved?

check this site to make sure that your program is certified for win 7 64 bit:
Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads
My System SpecsSystem Spec
25 Jun 2011   #6
wildilwh09

Windows 7 Home Premium x64
 
 

I tapped F8 repeatdly when i switched my laptop on, and reseted it to before I installed my game.

Could you help fix my game or do you no do games
My System SpecsSystem Spec
25 Jun 2011   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

thanks for the reply.

Did you have an opportunity to:
check this site to make sure that your program is certified for win 7 64 bit:
Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads
My System SpecsSystem Spec
25 Jun 2011   #8
wildilwh09

Windows 7 Home Premium x64
 
 

Doesnt say, but on the back it does say its windows 7 x64 compatable

this is what happens to me
http://www.youtube.com/watch?v=x9ZBp3gHXNE
My System SpecsSystem Spec
25 Jun 2011   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

I've never installed any games that were not on the official list from microsoft.

Perhaps someone who has direct experience with this game and can jump in and help further.
My System SpecsSystem Spec
25 Jun 2011   #10
essenbe
Microsoft MVP

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Is your graphics DX 10 compatable? If not, that is the cause.
My System SpecsSystem Spec
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