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Windows 7: Locking Up On Shutdown

14 Jul 2011   #11

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

Sorry I've been real busy

Your crash was a memory corruption. Either it is bad physical memory or bad driver memory. Start off by running memtest and see if it finds any errors

Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jul  9 19:55:05.233 2011 (UTC - 4:00)
System Uptime: 0 days 4:07:15.027
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c
BiosReleaseDate = 06/21/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2805

My System SpecsSystem Spec
25 Jul 2011   #12

Windows 7 Ultimate x64

Hi sorry for the late response, I ran the memory test for 4 passes and found no errors I also ran driver verifier and got a bsod on startup. So hopefully this dump file will show which driver is causing the problem?
My System SpecsSystem Spec
28 Jul 2011   #13

Windows 7 Ultimate x64

Just got another bsod while shutting down
My System SpecsSystem Spec

28 Jul 2011   #14

Windows 7 64b Ultimate

You use daemon tools...
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
Your dumps are inconclusive even though some are Verifier enabled...

However I think you might also have a problem with your .NET4.0 environment. It wouldn't hurt to check for newest at One of your dumps mentions this.

BTW your uploads are fine. We'll get to the bottom of this..

If you haven't done so already, please check if can replicate the bsod in Safe mode?

Post back results please + on new bsod's: full info incl logs.
My System SpecsSystem Spec
28 Jul 2011   #15

Windows 7 Ultimate x64

I dont use daemon tools or any mounting program. I wonder if steam uses a mounting program to install games? Also it seems that if I uninstall too many programs and then restart that causes a bsod. I will try this in safe mode.

Edit: SPTD setup says no SPTD was detected. Also added an attachment for the bsod from my previous post.
My System SpecsSystem Spec
29 Jul 2011   #16

Windows 7 64b Ultimate

Mmmm you're right, I don't see sptd anymore. Maybe my mistake.

Your last dump (from the 27th) would suspect Steam or steam related stuff. That process is mentioned both in the dump as in your log as faulting app.

As a test, you could de-install and test to see.

However , I still think something in your .NET environment is the most likely candidate. Have you been able to update or check that? Please post back your actions and results?

Finally, your logs also show you had trouble with Windows Update. Sometimes crashed or incomplete updates also cause instability. Please go to your Maintenance center and check that all updates have successfully installed. Finish them manually if you have to.
My System SpecsSystem Spec
29 Jul 2011   #17

Windows 7 Ultimate x64

I updated .NET Framework 4 and also I do have a couple of failed updates I will redo the updates and see if that fixes the problem. I also noticed that it list ATK0110 ACPI UTILITY as failed. But I Installed the latest driver manually. Should I uninstall the driver then reboot and install the latest one?
My System SpecsSystem Spec
30 Jul 2011   #18

Windows 7 64b Ultimate

Yeah, good idea...
My System SpecsSystem Spec
30 Jul 2011   #19

Windows 7 Ultimate x64

Alright updated all the failed updates and reinstalled ACPI UTILITY. Also I do you think this might be the cause of the bsod since I have been getting black screens at login that last like 3 sec.
My System SpecsSystem Spec
31 Jul 2011   #20

Windows 7 64b Ultimate

OK... sounds plausible, have you tried it?
My System SpecsSystem Spec

 Locking Up On Shutdown

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