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Windows 7: Windows Explorer crashes when trying to print

26 Jun 2011   #11

Windows 7 Ultimate x64

Still there with Norton disabled...

My System SpecsSystem Spec
26 Jun 2011   #12
Microsoft MVP

Windows 7 Ultimate X64 SP1

Hello Ryan your problem is within the HP drivers, Fault Module Name: hpz3rw71.dll.
You said the drivers were updated on the host machine, did you install them on yours as well? You really shouldn't have to since it is a network printer.
I would not let any Adobe or Java updaters run at startup, those will let you know when you use them if an update is available. In Administrative Tools>Services scroll to those and double click the entries. You can reset them to Manual with no problem.
Quicktime has caused some problems too, try uninstalling it and test again.
I would assume you've configured your router and sharing permissions to allow the printer to work.

My System SpecsSystem Spec
26 Jun 2011   #13

Windows 7 Ultimate x64

After the first dozen or so crashes I tried installing the drivers on my machine, but got the same result. Quicktime has been removed and the Adobe and Java startup services are disabled.

I've also tried installing as a local printer with the same results.

Any suggestions as to how to deal with the faulty drivers? On all the other machines on the network, everything is working correctly.
My System SpecsSystem Spec

26 Jun 2011   #14
Microsoft MVP

Windows 7 Ultimate X64 SP1

It might be your machine is trying to read its own drivers, but it needs the ones on the network, ie, the host machine the printer is on.
Uninstall any HP pr tinter drivers on your machine. This may seem really basic, but recheck all your physical connections and power plugs?
What is really confusing is a clean install didn't fix it.
My System SpecsSystem Spec
19 Nov 2013   #15
Paul Walsham

Windows 7 pro x64

Hi Ryan,

did you ever solve this one?

I have the same problem.
My System SpecsSystem Spec

 Windows Explorer crashes when trying to print

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