Windows Explorer crashes when trying to print

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  1. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #11

    Still there with Norton disabled...
      My Computer


  2. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #12

    Hello Ryan your problem is within the HP drivers, Fault Module Name: hpz3rw71.dll.
    You said the drivers were updated on the host machine, did you install them on yours as well? You really shouldn't have to since it is a network printer.
    I would not let any Adobe or Java updaters run at startup, those will let you know when you use them if an update is available. In Administrative Tools>Services scroll to those and double click the entries. You can reset them to Manual with no problem.
    Quicktime has caused some problems too, try uninstalling it and test again.
    I would assume you've configured your router and sharing permissions to allow the printer to work.


    Gary
      My Computer


  3. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #13

    After the first dozen or so crashes I tried installing the drivers on my machine, but got the same result. Quicktime has been removed and the Adobe and Java startup services are disabled.

    I've also tried installing as a local printer with the same results.

    Any suggestions as to how to deal with the faulty drivers? On all the other machines on the network, everything is working correctly.
      My Computer


  4. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #14

    It might be your machine is trying to read its own drivers, but it needs the ones on the network, ie, the host machine the printer is on.
    Uninstall any HP pr tinter drivers on your machine. This may seem really basic, but recheck all your physical connections and power plugs?
    What is really confusing is a clean install didn't fix it.
      My Computer


  5. Posts : 1
    Windows 7 pro x64
       #15

    Hi Ryan,

    did you ever solve this one?

    I have the same problem.
      My Computer


 
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