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#1
Windows Explorer crashes when trying to print
Did a clean install of Windows 7 on my laptop. After installing the network printer (HP F4235), I went to print the test page and Explorer crashed with the following report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: hpz3rw71.dll
Fault Module Version: 0.3.7071.0
Fault Module Timestamp: 4a5bdf2f
Exception Code: c0000005
Exception Offset: 0000000000030b16
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 52ea
Additional Information 2: 52eadbb00e34ab0b57a67bca42b98a2a
Additional Information 3: 50d8
Additional Information 4: 50d82b5a38957a07ea74e87c99967431
Then, trying to print MS Word 2007, got this error:
"Print driver host for 32bit applications has stopped working" with the following report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: splwow64.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7b4c8
Fault Module Name: hpz3rw71.dll
Fault Module Version: 0.3.7071.0
Fault Module Timestamp: 4a5bdf2f
Exception Code: c0000005
Exception Offset: 0000000000030b16
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0c7b
Additional Information 2: 0c7b57cb87eb0ebbd5e85031106b2296
Additional Information 3: 9c6a
Additional Information 4: 9c6a56490ff3c8740f29b79225b60bac
ALSO, PDF printers are crashing. Adobe PDF printer crashes explorer, and CutePDF and Bullzip PDF printer won't even install, returning an Error 0x00000002.
The machine is fully up to date, the printer's driver's on the host machine are up to date (Host machine is running Windows 7 Ultimate x64 as well), and the printer works fine for all other machines on the network. I can access all shared files and folders on the network with no problem, as I'd always been able to do, but simply cannot get any printer to work aside from the Microsoft XPS printer.
Have uninstalled and re-installed the printer and drivers on the host machine. Again, all other machines on the network are able to print just fine. All other machines are also running Windows 7 Ultimate x64.
Google has not been my friend with respect to this.
Even tried a SECOND clean install of Windows 7, but the problem persists. And only on this machine.
Any help would be greatly appreciated.
Thanks in advance.