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Windows 7: Acer been BSOD last few weeks


26 Jun 2011   #1

Windows 7 Home Premium 32bit.
 
 
Acer been BSOD last few weeks

Hi all
First thanks in advance for any help you can give

The title says it all and the crashes are totayl random

The performance report says there in no antivirus which is wrong, I am running the latest version of Avast (free)

I have included screen shots taken of Speccy results which I hope will give the system details

My System SpecsSystem Spec
.

26 Jun 2011   #2

Windows 7 64b Ultimate
 
 

Hi VMX, welcome!

What is the history of this machine? When did the problems start?
Looking at the dump files it does not point to a specific driver.. it could be anything. What I do see is that you have plenty of old drivers. Some of them don't seem compatible.

Please update us on what you've done up untill now. For example: What happens in Safeboot?

Cheers,
Mark
My System SpecsSystem Spec
26 Jun 2011   #3

Windows 7 Home Premium 32bit.
 
 

Hi

Thanks for prompt reply.
The machine was bought just under 4 years ago with Vista home premium and was used by my daughter at University. It came with 1 gb ram so I added 2gb more, it worked fine (or as fine as Vista can)
I purchased a Windows 7 upgrade through the student upgrade offer which I applied in December 2010, at the same time I added a DVB-T card, an optical drive and 4 port USB card from my old PC.
I wanted a clean install so followed the forum instruction
­­­­­­­­­­­­­­­­­­­­---------------------------------------------------------------------------------------------------------------OPTION TWO
Through a Custom Install

Note
This option will let you do a clean install of Windows 7 without formating the current Windows installation to have your current Windows installation backed up to the Windows.old folder during the installation of your retail upgrade Windows 7. This way you can copy any files back that you want from the C:\Windows.old folder (previous installation) back into your new installation afterwards.
1. Do a custom install at boot or from within your current Windows installation without checking the Automatically activate Windows when I'm online box during the installation process.

2. When the installation is finished, then manually activate Windows 7 with your product key number.

3. Copy any files that you want back from the C:\Windows.old folder into where you want it in you new installation.

4. You can now delete the Windows.old folder using Disk Cleanup to have a clean install now.
-------------------------------------------------------------------------------I also had a Microsoft optical keyboard and mouse but they didnít work too well so I soon reverted to a standard keyboard and optical mouse.
The machine worked fine until a few weeks ago, the only major thing I did was to install, (sometime earlier this year cannot remember when but quite a while before the BSOD problem), Nvidia graphic drivers and Realtek HD audio.
Hope that helps
My System SpecsSystem Spec
.


26 Jun 2011   #4

Windows 7 64b Ultimate
 
 

OK... could you tryout running in Safeboot w/ network prompt for a while, long enough that you'd think it would otherwise BSOD. A pain, I know but an easy way to differentiate between some driver vs hardware problems.

If things went wel untill the nvidia + realtek update... are you sure you loaded the right drivers? Can you revert to the situation before that?

We could also look around in this forum on the Windows 7 updates. There are some threads on people w/ similar issues after (automatically) installing updates...

But in the end... all your old drivers need to be updated. Chances are high that's the real problem.
My System SpecsSystem Spec
27 Jun 2011   #5

Windows 7 Home Premium 32bit.
 
 

Hi
The Safeboot may be a bit awkward as this is the family computer, I should also add that the BSOPs are not that frequent, perhaps a couple of times in a week
I believe the Nvidia and Realtek drivers are correct as I obtained the latest versions for the respective sites.
Could you point me in the right direction for updating the old drives, is there a recommended tool or set of instructions in the forum?
Thanks
My System SpecsSystem Spec
27 Jun 2011   #6

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by vmx1200 View Post
Hi
The Safeboot may be a bit awkward as this is the family computer, I should also add that the BSOPs are not that frequent, perhaps a couple of times in a week
I believe the Nvidia and Realtek drivers are correct as I obtained the latest versions for the respective sites.
Could you point me in the right direction for updating the old drives, is there a recommended tool or set of instructions in the forum?
Thanks
Ok, let's go for a simpler, step by step approach. Can you take out that usb card? That had some old drivers for it. + check that your DVB drivers are Windows 7 compatible. If taht is not easy to do, take the DVB out too + de-install corresponding drivers, just ot be sure.
Thse two later additions are a likely cause...
My System SpecsSystem Spec
27 Jun 2011   #7

Windows 7 Home Premium 32bit.
 
 

Hi Mark,
I can do but let me explain that I installed these prior to installing the Windows 7 disc ie they were present when the system was configuring itself. I was in fact pleasantly supprised that the DVB-T card was found during the installation, same for the usb card.

Everything worked fine for the first 4 to 5 months

All the drivers came from the Win 7 install except the Nvidia and Realtek

Does that change your view?
My System SpecsSystem Spec
27 Jun 2011   #8

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by vmx1200 View Post
Hi Mark,
I can do but let me explain that I installed these prior to installing the Windows 7 disc ie they were present when the system was configuring itself. I was in fact pleasantly supprised that the DVB-T card was found during the installation, same for the usb card.

Everything worked fine for the first 4 to 5 months

All the drivers came from the Win 7 install except the Nvidia and Realtek

Does that change your view?
To be honest it makes it a bit more difficult but it doesn't change my view yet. Regretfully, Windows 7 has had some updates that led to problems on (older) machines that worked fine previously or you might have accidentally got in the wrong drivers through some other accidental action. In my case, I had drivers for a card reader renewed which previously worked fine and caused constant BSOD's after driver W& updates. Your dump files are not all complete so it is hard to identify the exact problem for me with the info at hand. I'm taking a second look at these but would be happy if you'd upload newer dumpfiles.
Also I'm good... but there are experts with way more experience monitoring this forum. If I can't help they'll certainly jump in!
My System SpecsSystem Spec
27 Jun 2011   #9

Windows 7 64b Ultimate
 
 

What you could also do is check this thread: Your dumpfiles look similar and also point to ntkrpamp.exe.
http://www.sevenforums.com/crashes-d...t=ntkrpamp.exe
My System SpecsSystem Spec
09 Jul 2011   #10

Windows 7 Home Premium 32bit.
 
 

Hi

An update, I removed the Realtek drivers a week ago as these had been installed in May. I checked the Nvidia drivers and they had been there since Febuary and the machine had been fine until a few weeks ago.
The machine has been fine for a week but crashed this am when I was rapidly opening image after image in picture viewer (so qickly the image didnt open to full resolution)
I had unchecked the automatic restart so the stop code is
0x00000000 (0x00000024, 0c00000002, 0x00000000, 0x82ef1710)

I have also uploaded the latest dmp file

Thanks
My System SpecsSystem Spec
Reply

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