Please help! My Dad's PC is broke which I built for him! BSOD

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  1. Aryan Rafiq
    Posts : 24
    Windows 7 Professional 64 bit
    Thread Starter
       New #21

    I would just like to thank you all for all the help you've given me - I think this might be the solution!

    Right Will do that now and then leave driver verifier running over night. Does it matter if I select all drivers on verifier or should I just do the ones shown in your guide?

    Another question I wanted to ask you Jonathan - where do you learn how to debug and these other skills - would love to learn this and other things and eventually be able to help out on these forums instead of just asking for help.

    Many thanks and best regards to you all

    Aryan
      My Computer
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #22

    Personally, I'd disable driver verifier for now. With the type of BSODs you are having, Driver Verifier has a low likelihood of helping us out. It might make your system very slow while it is running too.

    I've learned to debug mainly from experience with different BSODs and reading other people's advice. If you want to get started though, check out this guide: Configuring the "Debugging Tools"
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  4. Aryan Rafiq
    Posts : 24
    Windows 7 Professional 64 bit
    Thread Starter
       New #23

    Jonathan, the Duplex Support link is an update - not a removal software. Is this correct? Also another point - when the crash file came up it mentioned ataport.sys, would this be for the virtual drive that daemon tools installed?

    Will read that Debugging website soon thanks!

    Thanks again
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #24

    That Duplex Secure tool can either upgrade or remove, you choose when you run it.

    As for the ataport.sys blamed: I'm not sure of any details (or even the fact that SPTD is the cause), but I suspect they are related.
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  7. Aryan Rafiq
    Posts : 24
    Windows 7 Professional 64 bit
    Thread Starter
       New #25

    Well in the end I decided to re-install windows as the computer needed a bit of an overhaul anyway and now that I know the issue was software based - I don't have to worry about losing the log files.

    I'll keep you guys posted and Mark the Thread as solved if I get no more BSOD's.

    Once again thanks all for your help!
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  8. Aryan Rafiq
    Posts : 24
    Windows 7 Professional 64 bit
    Thread Starter
       New #26

    I just installed Win 7 and SP1 Won't install - I get an error code: error_sxs_component_store_corrupt (0x80073712) I've attached an image below? Could this be related to the BSOD or something else? Shall I post in a different part of the forum

    Many thanks
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  10. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #27

    That's hard to say; it could be hardware related, or it could be a different problem. Try running the Windows Update System Readiness Tool as the error suggests, and we can try to treat it as a normal Windows Update error at this point. If you still can't install SP1, go without it for a while and watch for BSODs.
      My Computer
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  11. LiquidSnak
    Posts : 2,259
    W7 Professional x64
       New #28

    If you are going through windows update, you could try the standalone installer

    Download Details - Microsoft Download Center - Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

    Also, see this webpage. If the standalone installer doesn't work, you might try a repair install, or running SFC /scannnow a couple times.
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  12. Aryan Rafiq
    Posts : 24
    Windows 7 Professional 64 bit
    Thread Starter
       New #29

    Hi there guys thanks for the posts

    I tried a stand alone install - didn't work
    Also tried the readiness fix by Microsoft - and that had no help.

    I ran sfc /scannow and that said I had some corrupt files that it was unable to fix - but produced a log file in the CBS folder. Should I post this here or in the dedicated part of the forum?

    Thanks again for your help
      My Computer
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  13. Aryan Rafiq
    Posts : 24
    Windows 7 Professional 64 bit
    Thread Starter
       New #30

    Here are the CBS Log files
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