Please help! My Dad's PC is broke which I built for him! BSOD

Aryan Rafiq · 26 Jun 2011

Hi guys

So This issue has been going on for a while now - I've posted on the Microsoft technet forum but couldn't get much help. If you guys could help me out I'd Really appreciate it! I saw you're forum and it looks really good so thought I'd give it a go! here's what I posted on the other one and I'll provide a link to it so you can see the responses. My Dad really needs his PC for his work - and I feel so guilty that I built it for him and now can't fix it. If you guys can help out - I'll be forever in your debt!

0x8000000000000002 BSOD

I've also uploaded the dump files - if you need anything else just ask!

Thanks - Aryan

:

Basically I'm quite new to this whole process, whilst I'd like to think I'm good at building PC's - Seems there's always things to be learnt.

Anyway the problem is that my PC keeps intermittently getting BSOD or just freezing so I can't do anything except force power down the PC. This issue has been going on for quite a while now and I'd really appreciate it if anybody could help me out!

I looked in the event viewer and found loads of different errors, so have no Idea where to start or which one could be causing the problem.

Firstly is it only the Critical and Error events that I should be concerned with? I have warnings too - but these seem irrelevent.

The critical error is the same error and has been occuring since 01/01/2011. It is: Event 41 Kernel-Power:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

This is obviously what has been happening but I'm not sure why. Most of them come without any details (as I'm guessing they were unexpected and not able to create a dump file?) but the latest one had this

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2011-06-04T17:24:11.649224900Z" />

<EventRecordID>95554</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Rafiq-Family-PC</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">36</Data>

<Data Name="BugcheckParameter1">0x1904fb</Data>

<Data Name="BugcheckParameter2">0xfffff8800ad53a88</Data>

<Data Name="BugcheckParameter3">0xfffff8800ad532f0</Data>

<Data Name="BugcheckParameter4">0xfffff8800151e2a3</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

Any clues?

Under the Errors event, I have a Event 11, Disk:

The driver detected a controller error on \Device\Harddisk1\DR1. But it doesn't state which one!

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Disk" />

<EventID Qualifiers="49156">11</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-04-13T10:41:51.355980700Z" />

<EventRecordID>78143</EventRecordID>

<Channel>System</Channel>

<Computer>Rafiq-Family-PC</Computer>

<Security />

- <EventData>

<Data>\Device\Harddisk1\DR1</Data>

<Binary>0E01800001000000000000000B0004C003010000000000000000000000082D0000000000000000005A3500000000 0000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000008029660480FAFFFF 00000000000000006027570480FAFFFF00000000000000000000000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000</Binary>

</EventData>

</Event>

I tried updating drivers - and the graphics one updated so hopefully this solves it! I also read on other posts that this may be the cause of the BSOD so hopefully this may fix the issue.

The only other issue worth mentioning is that I have a Event 34, Kernel-Processor-Power issue:

Idle power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware. I get this for both cores. Some reading around told me that the issue is due to the BIOS not having the energy effeciency settings on - but I have them all switched on :S

If anyone can help me - I will be forever in your debt. My Dad uses this PC to conduct his Research and doesn't know how to fix it, I'm just his kid trying to help out - but my knowledge of PCs is unfortunatly limited!

Many Thanks

Aryan

Jonathan_King · 26 Jun 2011

Hello,

I'd start out with a BIOS update, that alone may fix it.

If not, please see: https://www.sevenforums.com/crashes-d...tructions.html

LiquidSnak · 26 Jun 2011

Fairly certain that's a driver error code. I would do the BIOS update if available, and go to your motherboard's MFG site and see if there are updates and whatnot as well.

Aryan Rafiq · 26 Jun 2011

Thanks Guys for your replies and Help - I really Appreciate it

Jonathan I've done those tests and uploaded all the files you've asked for.
My PC is Windows 7 Professional 64 bit, Intel Core 2 duo E8500, 4 GB OCZ Ram, 750GB Samsung F1 HDD and an OCZ PSU, so not cheap kit. The motherboard is a Gigabyte GA-EP45C-DS3R iP45 The system is 3 years old, but never really given me any hassel before.

I went onto the manufactures website but I don't think there is a new BIOS update - I think they stopped supporting this board? I used the update utility for the BIOS that they provided and nothing happened.

I think it may be a driver but have no Idea where to start.

Hope you guys can help, many thanks
Aryan

LiquidSnak · 26 Jun 2011

Have you been having problems just since installing windows 7?

Aryan Rafiq · 26 Jun 2011

Not really, It might have frozen the odd once or so, but now it is pretty much impossible to use the PC without it freezing or crashing. I've run Memtest86+, checkdisk and other disk utilities - and they all run fine and don't crash, but when I load windows - the hard drive always seems to load/seek loads of files now and then the PC either freezes or a get a BSOD.

LiquidSnak · 26 Jun 2011

Sounds like it might be a drive issue. Are any of the cables loose? Do you have a new cable you can try? Different SATA port?

Aryan Rafiq · 26 Jun 2011

Yeah I might Have one lying about somewhere and can give that a try, but the cable came brand new with the motherboard and has only been in the case with the PC - any reason you think it might have gone bad?

Were the logs any help to you - I have no Idea how to interpret them!

LiquidSnak · 26 Jun 2011

I am no good with logs, but everything else you have described points to a drive issue, or a hard drive related driver issue.

Cables are bad sometimes. It just happens. I suspect it might be that or the SATA slot on the board. The other thing it could be is the drive itself, but that is usually its own error code..

ickymay · 26 Jun 2011

report shows

Code:

	
The VolumeDirty flag is set on the disk
cause:	A logical disk has the dirty bit set.
details:	This disk has been marked as dirty, it may be experiencing errors or might have not been shut down correctly
resolution:	1. Run chkdsk on the drive and document any errors identified.
	2. If chkdsk determines that there are errors on the drive run chkdsk /f to repair the errors.
related:	Disk Diagnosis

run chkdsk and then from within windows and an elevated cmd prompt run sfc /scannow ?

also once done with disk checks and scannow please unninstall Kaspersky and replace with MSE for debugging purposes ?

a good place for tracking history in a simple format is goto Reliability history ?

there is no .dmp file in your logs provided so please check your settings and take a look in your %systemroot%\Minidump << where your .dmp files can normally be found ?

the log suggests the service that stopped unexpectedly could be your svchost.exe which is network so check your NIC drivers are up to date ?