BSOD while playing video games

xnomercyx5 · 26 Jun 2011

Hi, i have been getting blue screens only while playing video games after about 20-40 min. I have been able to stop them, but to do so i have to set up a huge fan next to my computer.

So i assumed the problem was from overheating. However, i recorded the temperatures with speed fan.

These were the highest temperatures i noticed while playing games just before they give me a BSOD.

GPU:77C
Temp 1:82C
Temp 2:49C
Temp 3:-128C
HDO: 40C
Core:74C

Now i don't know very much about computers but those temperatures dont seem very high for running high graphics video games.

I also wrote down the error on the blue screen.
STOP: 0x0000001E (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

Any help would be greatly appreciated as the fan i have to use is very loud and big.

Oh and im running windows 7 64 bit.
I tried to upload the dump files but im a noob. Whenever i try to upload the file it keeps giving me an invalid file error. Again any help at all will be super appreciated as ive been dealing with this problem for a long time.

xnomercyx5 · 26 Jun 2011

062311-24694-01.dmp:
Invalid File

Thats the error i get when i try to upload the file.

xnomercyx5 · 26 Jun 2011

Ok i figured out how to attach the file

mgorman87 · 26 Jun 2011

BSOD doesn't point anything out specifically that is causing the crash. You do have some outdated drivers that could be causing the BSODs.

Also, the maximum rated temps for your CPU are between 55-71°C so your temps are a little high but not too bad.

Code:

ASACPI.sys   Sun Mar 27 22:30:36 2005 (42476C4C)

A known BSOD maker in Windows 7. The 2005 version of this driver is known to cause BSOD on Windows 7 systems.
Download the ATK0110 utility from here - ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE.
After you install it browse to C:\windows\system32\drivers and check the properties of ASACPI.sys and make sure it now says 2009.

Update your computer to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Code:

nvlddmkm.sys Fri Jan 07 21:07:22 2011 (4D27C6DA)

Update your Nvidia drivers - Drivers - Download NVIDIA Drivers

Code:

Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)

Update your Realtek drivers - Realtek

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu Jun 23 03:34:06.718 2011 (UTC - 4:00)
System Uptime: 6 days 12:04:11.220
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  MassEffect2.ex
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
BiosReleaseDate = 03/27/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

xnomercyx5 · 27 Jun 2011

Thank you very much for helping. I was able to download all the drivers excpet the nvidia one, i kept getting a wierd error message.

I tried playing a game again and after about 40 min i got a BSOD.

However, ther error message on this bsod looked different than the previous ones.
It wasn't 0x000000E. It looked like there was a C at the end but i only cought a glimpse.

Heres the dump file.
Oh and i was able to eventually get the nvidia driver working so ill test it out again

xnomercyx5 · 28 Jun 2011

Alright i tested it again with all the drivers downloaded. It crashed after about 3 hours this time so its getting better.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: FFFFF08007C3C459
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002AD8821
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

mgorman87 · 28 Jun 2011

Looks like you might have some hard ware issues.

Code:

Rt64win7.sys Fri May 22 10:52:30 2009 (4A16BC2E)

Your Realtek driver still isn't updated

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - https://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue Jun 28 13:07:11.484 2011 (UTC - 4:00)
System Uptime: 1 days 8:33:45.780
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware ( win32k+c3ab9 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
BiosReleaseDate = 03/27/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 27 04:32:50.462 2011 (UTC - 4:00)
System Uptime: 0 days 1:53:47.132
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4874 )
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
BUGCHECK_STR:  0xc4_91
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc4_91_nt!_??_::FNODOBFM::_string_+4874
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

xnomercyx5 · 02 Jul 2011

Ok i ran all the tests and i didn't get any errors except for the seatools tests. The 2 PATA-SATA drives passed and there were no errors. But the 4 USB-1394 failed.

Also i continued testing the game and i got 2 more blue screens.

And i think i just got the realtek driver working now so ill test it out again.

mgorman87 · 03 Jul 2011

Please enable driver verifier and upload any new crashes you get

Driver Verifier - Enable and Disable

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul  1 23:08:31.976 2011 (UTC - 4:00)
System Uptime: 0 days 4:29:27.646
Probably caused by : ntkrnlmp.exe ( nt!KeAccumulateTicks+12f )
BUGCHECK_STR:  0xA
PROCESS_NAME:  MassEffect2.ex
FAILURE_BUCKET_ID:  X64_0xA_nt!KeAccumulateTicks+12f
BiosReleaseDate = 03/27/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jul  1 18:37:52.728 2011 (UTC - 4:00)
System Uptime: 1 days 3:52:26.398
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_amdppm!C1Halt+2
BiosReleaseDate = 03/27/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

xnomercyx5 · 10 Jul 2011

All right i enabled driver verifier and then restarted my computer. As my computer was rebooting i got a blue screen. Fortunately i wrote down all the info on the blue screen because for some reason, it did not save in the minidump file.

There was a sentence at the top of the blue screen but the screen cut off the first line. The only words i could see at the end were "to your computer"

This is the error i got.

BAD_POOL_CALLER

STOP:0x000000C2 (0X000000000000009D, 0x0000000000000419, 0x0000000000000000, 0xFFFFF880018F73F0)

SmartDefragDriver.sys-Address FFFFF88018F73F0 base at FFFFF880018F6000, DateStamp 4d64c764

Also when i tried to restart my computer after the blue screen, i was given 2 options. Start up normally or Startup Repair. When i cose start up normally i just got the same blue screen again. So i had to choose Startup Repair. I had to wait about 15 minutes for it to repair, and then it was working fine.

Driver verifier should still be enabled so ill post any more blue screens.

Thanks.

BSOD while playing video games

BSOD while playing video games

Tested Again