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Windows 7: system crash while webcam install

27 Jun 2011   #1

Windows 7 Ultimate x64
system crash while webcam install


After installing the windows 7 service pack 1 my logitech webcam stoped working
every time i try to install or update the drivers i get the bsod.

My system : getway 6GB DDR2 Geforce 250GTS Nvidia graphics card 200GB WD Sata, Wndows 7 64bit.

Any help will be greatly appreciated

My System SpecsSystem Spec
11 Jul 2011   #2

Windows 7 64b Ultimate

Hello Madhat, welcome to SF and sorry we're late in answering ...

Your 4 dmp files all point to a 3B error similar to the quote below for future reference. It cannot actually be ks.sys which is causing the problem, you'd have far more problems if it was ...

Usual causes for a 3B: memory, graphics driver or system driver.

Just a check first: If you do not use or try to install the webcam, is everything fine then?

Secondly, Your logs show an enormous amount of problems with Apple stuff, part of the MobileMe platform ( If possible please de-install fully test, and re-install..

Thirdly you've got problems with Skype... but that could be what you have with the webcam...

HTML Code:
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880044f67b3, Address of the instruction which caused the bugcheck
Arg3: fffff8800731be40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.

fffff880`044f67b3 488b02          mov     rax,qword ptr [rdx]

CONTEXT:  fffff8800731be40 -- (.cxr 0xfffff8800731be40)
rax=fffffa8005d9bad8 rbx=fffffa80056bb5f0 rcx=fffffa80051fde10
rdx=4d7d674deae3b483 rsi=fffffa80051fde10 rdi=fffffa8005d9b6f0
rip=fffff880044f67b3 rsp=fffff8800731c820 rbp=fffff8800731c9b0
 r8=fffffa80051fde10  r9=fffffa8005d9b6f0 r10=0000000000000000
r11=fffff8800731c580 r12=0000000000000208 r13=0000000000000001
r14=0000000000000001 r15=fffffa8005afba30
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
fffff880`044f67b3 488b02          mov     rax,qword ptr [rdx] ds:002b:4d7d674d`eae3b483=????????????????
Resetting default scope






LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880044f67b3

fffff880`0731c820 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ks!KsDispatchIrp+0xd3

fffff880`044f67b3 488b02          mov     rax,qword ptr [rdx]


SYMBOL_NAME:  ks!KsDispatchIrp+d3

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ks.sys


STACK_COMMAND:  .cxr 0xfffff8800731be40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_ks!KsDispatchIrp+d3

BUCKET_ID:  X64_0x3B_ks!KsDispatchIrp+d3

Followup: MachineOwner
My System SpecsSystem Spec

 system crash while webcam install

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