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Windows 7: explorer.exe crashes repeatedly again and again upon start-up


28 Jun 2011   #1

windows 7
 
 
explorer.exe crashes repeatedly again and again upon start-up

I downloaded a movie from a torrent site, and did shutdown. Later when I came back to check it, upon login there is series of crash and restart of explorer.exe. Cant open task manager as crash process is damn fast.

I tried AppCrashView to check the error report
here it is :

Version=1
EventType=APPCRASH
EventTime=129468986261546000
ReportType=2
Consent=1
UploadTime=129511682877366000
ReportIdentifier=a517dbb1-634e-11e0-b786-001e375c8591
IntegratorReportIdentifier=a517dbb0-634e-11e0-b786-001e375c8591
Response.BucketId=2327768463
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17514
Sig[2].Name=Application Timestamp
Sig[2].Value=4ce796f3
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_965a
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17514
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7b96e
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=000c37b7
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=965a
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=965a628fe86b9578df10d41c43586d85
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=50f6
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=50f6a2704d63d2b9d0d3d72da0eeb202
UI[2]=C:\Windows\Explorer.EXE
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem the next time you go online and try to restart the program.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and restart the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[17]=C:\Windows\system32\DUser.dll
LoadedModule[18]=C:\Windows\system32\DUI70.dll
LoadedModule[19]=C:\Windows\system32\IMM32.dll
LoadedModule[20]=C:\Windows\system32\MSCTF.dll
LoadedModule[21]=C:\Windows\system32\UxTheme.dll
LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\slc.dll
LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c 80\gdiplus.dll
LoadedModule[29]=C:\Windows\system32\Secur32.dll
LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
LoadedModule[32]=C:\Windows\system32\WINSTA.dll
LoadedModule[33]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[35]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[36]=C:\Windows\system32\profapi.dll
LoadedModule[37]=C:\Windows\system32\apphelp.dll
LoadedModule[38]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[39]=C:\Windows\system32\EhStorShell.dll
LoadedModule[40]=C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
LoadedModule[41]=C:\Program Files\Microsoft Office\Office12\GrooveUtil.DLL
LoadedModule[42]=C:\Windows\system32\WININET.dll
LoadedModule[43]=C:\Windows\system32\urlmon.dll
LoadedModule[44]=C:\Windows\system32\CRYPT32.dll
LoadedModule[45]=C:\Windows\system32\MSASN1.dll
LoadedModule[46]=C:\Windows\system32\iertutil.dll
LoadedModule[47]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVC R80.dll
LoadedModule[48]=C:\Program Files\Microsoft Office\Office12\GrooveNew.DLL
LoadedModule[49]=C:\Windows\system32\VERSION.dll
LoadedModule[50]=C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1\ATL8 0.DLL
LoadedModule[51]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[52]=C:\Windows\system32\rsaenh.dll
LoadedModule[53]=C:\Windows\system32\MSImg32.dll
LoadedModule[54]=C:\Windows\System32\cscui.dll
LoadedModule[55]=C:\Windows\System32\CSCDLL.dll
LoadedModule[56]=C:\Windows\system32\CSCAPI.dll
LoadedModule[57]=C:\Windows\system32\ntshrui.dll
LoadedModule[58]=C:\Windows\system32\srvcli.dll
LoadedModule[59]=C:\Windows\system32\IconCodecService.dll
LoadedModule[60]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[61]=C:\Windows\system32\wkscli.dll
LoadedModule[62]=C:\Windows\system32\netutils.dll
LoadedModule[63]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[64]=C:\Windows\system32\HID.DLL
LoadedModule[65]=C:\Windows\System32\MMDevApi.dll
LoadedModule[66]=C:\Windows\system32\timedate.cpl
LoadedModule[67]=C:\Windows\system32\ATL.DLL
LoadedModule[68]=C:\Windows\system32\actxprxy.dll
LoadedModule[69]=C:\Windows\system32\ntmarta.dll
LoadedModule[70]=C:\Windows\system32\WLDAP32.dll
LoadedModule[71]=C:\Windows\System32\shdocvw.dll
LoadedModule[72]=C:\Windows\system32\LINKINFO.dll
LoadedModule[73]=C:\Windows\system32\USERENV.dll
LoadedModule[74]=C:\Windows\System32\shacct.dll
LoadedModule[75]=C:\Windows\System32\gameux.dll
LoadedModule[76]=C:\Windows\System32\XmlLite.dll
LoadedModule[77]=C:\Windows\System32\wer.dll
LoadedModule[78]=C:\Windows\system32\SAMLIB.dll
LoadedModule[79]=C:\Windows\system32\MsftEdit.dll
LoadedModule[80]=C:\Windows\system32\msls31.dll
LoadedModule[81]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[82]=C:\Windows\system32\authui.dll
LoadedModule[83]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[84]=C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
LoadedModule[85]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[86]=C:\Program Files\Microsoft Office\Office12\GrooveMisc.dll
LoadedModule[87]=C:\Windows\System32\msxml3.dll
LoadedModule[88]=C:\Windows\system32\msiltcfg.dll
LoadedModule[89]=C:\Windows\system32\msi.dll
LoadedModule[90]=C:\Windows\system32\WINMM.dll
LoadedModule[91]=C:\Windows\system32\wdmaud.drv
LoadedModule[92]=C:\Windows\system32\ksuser.dll
LoadedModule[93]=C:\Windows\system32\AVRT.dll
LoadedModule[94]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[95]=C:\Windows\system32\msacm32.drv
LoadedModule[96]=C:\Windows\system32\MSACM32.dll
LoadedModule[97]=C:\Windows\system32\midimap.dll
LoadedModule[98]=C:\Windows\System32\l3codeca.acm
LoadedModule[99]=C:\Windows\system32\msutb.dll
LoadedModule[100]=C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Chrome\Hook\rpchromebrowserrecordhelper.dll
LoadedModule[101]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVC R90.dll
LoadedModule[102]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVC P90.dll
LoadedModule[103]=C:\Program Files\SweetIM\Messenger\mgAdaptersProxy.dll
LoadedModule[104]=C:\Program Files\SweetIM\Messenger\MSVCR71.dll
LoadedModule[105]=C:\Windows\System32\SyncCenter.dll
LoadedModule[106]=C:\Windows\system32\stobject.dll
LoadedModule[107]=C:\Windows\system32\BatMeter.dll
LoadedModule[108]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[109]=C:\Windows\system32\WINTRUST.dll
LoadedModule[110]=C:\Windows\system32\es.dll
LoadedModule[111]=C:\Windows\system32\prnfldr.dll
LoadedModule[112]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[113]=C:\Windows\System32\UIAnimation.dll
LoadedModule[114]=C:\Windows\system32\dxp.dll
LoadedModule[115]=C:\Windows\system32\Syncreg.dll
LoadedModule[116]=C:\Windows\ehome\ehSSO.dll
LoadedModule[117]=C:\Windows\System32\netshell.dll
LoadedModule[118]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[119]=C:\Windows\system32\NSI.dll
LoadedModule[120]=C:\Windows\System32\WINNSI.DLL
LoadedModule[121]=C:\Windows\System32\nlaapi.dll
LoadedModule[122]=C:\Windows\System32\AltTab.dll
LoadedModule[123]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[124]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[125]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[126]=C:\Windows\System32\pnidui.dll
LoadedModule[127]=C:\Windows\System32\QUtil.dll
LoadedModule[128]=C:\Windows\System32\wevtapi.dll
LoadedModule[129]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[130]=C:\Windows\system32\WS2_32.dll
LoadedModule[131]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[132]=C:\Windows\system32\btncopy.dll
LoadedModule[133]=C:\Program Files\Nokia\Nokia PC Suite 7\PhoneBrowser.dll
LoadedModule[134]=C:\Program Files\Nokia\Nokia PC Suite 7\NGSCM.DLL
LoadedModule[135]=C:\Windows\system32\OLEPRO32.DLL
LoadedModule[136]=C:\Windows\system32\comdlg32.dll
LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVC P80.dll
LoadedModule[138]=C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PhoneBrowser_eng.nlr
LoadedModule[139]=C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PhoneBrowser_Nokia.ngr
LoadedModule[140]=C:\Windows\System32\cscobj.dll
LoadedModule[141]=C:\Windows\system32\credssp.dll
LoadedModule[142]=C:\Windows\System32\srchadmin.dll
LoadedModule[143]=C:\Program Files\Software Informer\sbtn.dll
LoadedModule[144]=C:\Windows\System32\npmproxy.dll
LoadedModule[145]=C:\Windows\System32\Actioncenter.dll
LoadedModule[146]=C:\Windows\system32\mssprxy.dll
LoadedModule[147]=C:\Windows\system32\fxsst.dll
LoadedModule[148]=C:\Windows\system32\FXSAPI.dll
LoadedModule[149]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[150]=C:\Windows\system32\Wlanapi.dll
LoadedModule[151]=C:\Windows\system32\wlanutil.dll
LoadedModule[152]=C:\Windows\system32\wwanapi.dll
LoadedModule[153]=C:\Windows\system32\wwapi.dll
LoadedModule[154]=C:\Windows\System32\QAgent.dll
LoadedModule[155]=C:\Windows\System32\bthprops.cpl
LoadedModule[156]=C:\Windows\system32\imapi2.dll
LoadedModule[157]=C:\Windows\System32\hgcpl.dll
LoadedModule[158]=C:\Windows\System32\provsvc.dll
LoadedModule[159]=C:\Windows\system32\SXS.DLL
LoadedModule[160]=C:\Windows\system32\btmmhook.dll
LoadedModule[161]=C:\Program Files\WIDCOMM\Bluetooth Software\btkeyind.dll
LoadedModule[162]=C:\Windows\system32\OLEACC.dll
LoadedModule[163]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[164]=C:\Program Files\Microsoft Office\Office12\1033\GrooveIntlResource.dll
LoadedModule[165]=C:\Windows\system32\thumbcache.dll
LoadedModule[166]=C:\Windows\system32\PSAPI.DLL
LoadedModule[167]=C:\Windows\system32\ieframe.DLL
LoadedModule[168]=C:\Windows\system32\MPR.dll
LoadedModule[169]=C:\Windows\System32\drprov.dll
LoadedModule[170]=C:\Windows\System32\ntlanman.dll
LoadedModule[171]=C:\Windows\System32\davclnt.dll
LoadedModule[172]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[173]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[174]=C:\Windows\system32\BtwNamespaceExt.dll
LoadedModule[175]=C:\Windows\system32\RASAPI32.dll
LoadedModule[176]=C:\Windows\system32\rasman.dll
LoadedModule[177]=C:\Windows\system32\BtwNeLib.dll
LoadedModule[178]=C:\Windows\system32\btwapi.dll
LoadedModule[179]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC8 0.DLL
LoadedModule[180]=C:\Windows\system32\btosif.dll
LoadedModule[181]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC8 0U.DLL
LoadedModule[182]=C:\Windows\system32\btwpimif.dll
LoadedModule[183]=C:\Windows\WinSxS\x86_microsoft.vc80.mfcloc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_03ca5532205cb096\M FC80ENU.DLL
LoadedModule[184]=C:\Windows\system32\mswsock.dll
LoadedModule[185]=C:\Windows\System32\wshBth.dll
LoadedModule[186]=C:\Windows\system32\btrez.dll
LoadedModule[187]=C:\Windows\system32\dsrole.dll
LoadedModule[188]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[189]=C:\Windows\System32\NLSData0009.dll
LoadedModule[190]=C:\Windows\System32\NLSLexicons0009.dll
LoadedModule[191]=C:\Windows\System32\mf.dll
LoadedModule[192]=C:\Windows\System32\MFPlat.DLL
LoadedModule[193]=C:\Windows\System32\wscinterop.dll
LoadedModule[194]=C:\Windows\System32\WSCAPI.dll
LoadedModule[195]=C:\Windows\System32\wscui.cpl
LoadedModule[196]=C:\Windows\System32\werconcpl.dll
LoadedModule[197]=C:\Windows\System32\framedynos.dll
LoadedModule[198]=C:\Windows\System32\wercplsupport.dll
LoadedModule[199]=C:\Windows\System32\msxml6.dll
LoadedModule[200]=C:\Windows\system32\dnsapi.DLL
LoadedModule[201]=C:\Windows\System32\hcproviders.dll
LoadedModule[202]=C:\Windows\system32\samcli.dll
LoadedModule[203]=C:\Program Files\ESET\ESET Smart Security\shellExt.dll
LoadedModule[204]=C:\Windows\system32\syncui.dll
LoadedModule[205]=C:\Windows\system32\SYNCENG.dll
LoadedModule[206]=C:\Windows\system32\twext.dll
LoadedModule[207]=C:\Program Files\WinRAR\rarext.dll
LoadedModule[208]=C:\PROGRA~1\DAP\PRIVAC~1\DAPCTX~1.DLL
LoadedModule[209]=C:\Windows\system32\MFC42u.DLL
LoadedModule[210]=C:\Windows\system32\ODBC32.dll
LoadedModule[211]=C:\Windows\system32\odbcint.dll
LoadedModule[212]=C:\Program Files\Windows Media Player\wmpnssui.dll
LoadedModule[213]=C:\Windows\system32\nvcpl.dll
LoadedModule[214]=C:\Program Files\Windows Sidebar\sbdrop.dll
LoadedModule[215]=C:\Windows\system32\zipfldr.dll
LoadedModule[216]=C:\Windows\system32\usbui.dll
LoadedModule[217]=C:\Windows\system32\wpdshext.dll
LoadedModule[218]=C:\Windows\system32\audiodev.dll
LoadedModule[219]=C:\Windows\system32\WMVCore.DLL
LoadedModule[220]=C:\Windows\system32\WMASF.DLL
LoadedModule[221]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[222]=C:\Windows\system32\SearchFolder.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Explorer
AppPath=C:\Windows\Explorer.EXE


Tried evry piece of information I found on web, through scan using antivirus.
Nothing appeared.

Please help me out with a solution as I don't want to re-install the win again.

My System SpecsSystem Spec
.

28 Jun 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Okay this does sound viral.
Let's start in safe mode with networking, then download MBAM let it update, and run a full scan.
Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
(free version is fine for this)
Just make sure you do it all in safe mode. Here's a link on starting in safe mode in case you aren't familiar with it.
Safe Mode

It's very important you allow it to fully update before running the scan, and you should run a full scan even though it's time consuming. MBAM has the best detection among the free software packages, and their database is kept up to date.

Once we've done this we'll move on to other possibilities. ...but as I said this really does sound viral.
My System SpecsSystem Spec
29 Jun 2011   #3

windows 7
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
Okay this does sound viral.
Let's start in safe mode with networking, then download MBAM let it update, and run a full scan.
Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
(free version is fine for this)
Just make sure you do it all in safe mode. Here's a link on starting in safe mode in case you aren't familiar with it.
Safe Mode

It's very important you allow it to fully update before running the scan, and you should run a full scan even though it's time consuming. MBAM has the best detection among the free software packages, and their database is kept up to date.

Once we've done this we'll move on to other possibilities. ...but as I said this really does sound viral.
I tried to get into crash dump file of that time
and this is what I found out :

crash dump file: C:\WINDOWS\Minidump\062711-19437-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x32492B)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF848BC024, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe


Is this piece of info. of any help?
My System SpecsSystem Spec
.


29 Jun 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Actually yes it is. I need you to zip and attach the
C:\WINDOWS\Minidump\062711-19437-01.dmp
file
http://www.sevenforums.com/tutorials...en-forums.html

My System SpecsSystem Spec
Reply

 explorer.exe crashes repeatedly again and again upon start-up




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