system crashes and reboots


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    system crashes and reboots


    Everytime someone uses microsoft powerpoint the computer reboots with a bsod but it doesn't stay up long enough to get the information. I went through the event logs and came up with
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80002882539, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062511-15500-01.
    Attached is the output information using the tool from this website. Someone please help as this is our church's computer and we need this all the time.

    Thanks,

    John
      My Computer


  2. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #2

    Excellent. Thanks for including the info requested. The bsod analyzers will be by in a sec.

    Now in the meantime, following info is also useful.
    UPDATE YOUR SEVENFORUMS SYSTEM SPECS


    User CP (3rd item in the top menu bar) |
    in left-hand column, under Your Profile, Edit System Spec |


    Use Speccy - System Information - Free Download
    and/or SIW to gather info for filling in the blanks.

    Do me a favor and add the word laptop or desktop to the Уsystem manufacturerФ block.

    Use the УOther InfoФ block for Optical Reader, Mouse, touchpad, wifi adapter, speakers, monitor

    Scroll down and click on the SAVE CHANGES button.
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    any help yet?
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    Hello,

    I'd suspect hardware is the probable cause of these, so let's start out with some diagnostics.

    Run all three Prime95 tests: https://www.sevenforums.com/tutorials...t-prime95.html

    Run Memtest86: RAM - Test with Memtest86+

    Run driver verifier: Driver Verifier - Enable and Disable

    ...Summary of the dumps:
    Code:
    
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sun Mar 20 18:13:05.432 2011 (UTC - 4:00)
    System Uptime: 0 days 8:29:16.432
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : win32k.sys ( win32k+c3aae )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  X64_0x50_win32k+c3aae
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Tue Mar 15 18:00:23.375 2011 (UTC - 4:00)
    System Uptime: 1 days 7:05:53.391
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : hardware ( win32k+c2f8d )
    BUGCHECK_STR:  0x1E_c0000005
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Sat Jun 25 15:11:38.354 2011 (UTC - 4:00)
    System Uptime: 2 days 12:22:00.370
    *** WARNING: Unable to verify timestamp for netr28ux.sys
    *** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
    *** WARNING: Unable to verify timestamp for storport.sys
    *** ERROR: Module load completed but symbols could not be loaded for storport.sys
    Probably caused by : netr28ux.sys ( netr28ux+6527c )
    BUGCHECK_STR:  0x1E_c0000005
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_netr28ux+6527c
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Thu Jun 23 02:48:17.795 2011 (UTC - 4:00)
    System Uptime: 0 days 21:21:16.811
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+c149c )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nvlddmkm+c149c
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Wed Jun 22 05:25:41.182 2011 (UTC - 4:00)
    System Uptime: 2 days 17:41:51.198
    *** WARNING: Unable to verify timestamp for amdk8.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdk8.sys
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+44463 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nt!_??_::FNODOBFM::_string_+44463
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Sun Jun 19 11:38:42.382 2011 (UTC - 4:00)
    System Uptime: 0 days 19:41:29.547
    Probably caused by : ntkrnlmp.exe ( nt!ObReferenceObjectByHandleWithTag+10c )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Thu Jun  9 19:08:20.879 2011 (UTC - 4:00)
    System Uptime: 0 days 6:13:10.895
    *** WARNING: Unable to verify timestamp for ADIHdAud.sys
    *** ERROR: Module load completed but symbols could not be loaded for ADIHdAud.sys
    Probably caused by : ADIHdAud.sys ( ADIHdAud+3adc )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_ADIHdAud+3adc
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Wed Jun  8 08:57:26.503 2011 (UTC - 4:00)
    System Uptime: 13 days 9:57:47.844
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+16ffe )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nvlddmkm+16ffe
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Wed May 25 22:58:23.788 2011 (UTC - 4:00)
    System Uptime: 1 days 6:49:07.803
    Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+1d1 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x50_nt!MiAgeWorkingSet+1d1
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Thu May 19 01:59:33.101 2011 (UTC - 4:00)
    System Uptime: 3 days 21:13:48.101
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
    Probably caused by : dxgkrnl.sys ( dxgkrnl!COREACCESS::COREACCESS+59 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!COREACCESS::COREACCESS+59
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Sun May 15 04:44:06.166 2011 (UTC - 4:00)
    System Uptime: 0 days 8:59:30.181
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
    Probably caused by : win32k.sys ( win32k!EngRestoreFloatingPointState+da0b )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!EngRestoreFloatingPointState+da0b
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Debug session time: Sat May 14 19:42:52.497 2011 (UTC - 4:00)
    System Uptime: 3 days 16:22:21.512
    *** ERROR: Module load completed but symbols could not be loaded for tunnel.sys
    Probably caused by : tunnel.sys ( tunnel+3750 )
    BUGCHECK_STR:  0x1E_0
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x1E_0_tunnel+3750
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Tue May  3 00:12:17.893 2011 (UTC - 4:00)
    System Uptime: 0 days 10:10:08.909
    *** WARNING: Unable to verify timestamp for netr28ux.sys
    *** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
    Probably caused by : netr28ux.sys ( netr28ux+a3690 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_netr28ux+a3690
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sun May  1 08:29:21.802 2011 (UTC - 4:00)
    System Uptime: 0 days 13:50:54.835
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
    Probably caused by : win32k.sys ( win32k!EngRestoreFloatingPointState+d1cf )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!EngRestoreFloatingPointState+d1cf
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sat Apr 30 18:37:16.655 2011 (UTC - 4:00)
    System Uptime: 2 days 15:19:10.670
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
    Probably caused by : win32k.sys ( win32k!EngRestoreFloatingPointState+dc98 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!EngRestoreFloatingPointState+dc98
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Mon Apr 25 07:38:45.800 2011 (UTC - 4:00)
    System Uptime: 0 days 5:09:51.800
    Probably caused by : ntkrnlmp.exe ( nt!KeWaitForMultipleObjects+1cd )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  X64_0x7E_nt!KeWaitForMultipleObjects+1cd
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Mon Apr 25 02:27:34.023 2011 (UTC - 4:00)
    System Uptime: 1 days 2:41:38.023
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by : afd.sys ( afd+421d5 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xD1_afd+421d5
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sat Apr 23 23:44:35.141 2011 (UTC - 4:00)
    System Uptime: 7 days 1:44:49.812
    Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
    BUGCHECK_STR:  0x1E_0
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sat Apr 16 20:13:18.426 2011 (UTC - 4:00)
    System Uptime: 0 days 4:12:15.442
    Probably caused by : win32k.sys ( win32k!memset+7fc3 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  POWERPNT.EXE
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!memset+7fc3
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sat Apr 16 21:58:34.494 2011 (UTC - 4:00)
    System Uptime: 0 days 0:36:39.494
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
    Probably caused by : win32k.sys ( win32k!EngRestoreFloatingPointState+cd45 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!EngRestoreFloatingPointState+cd45
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Mon Apr 11 07:47:26.797 2011 (UTC - 4:00)
    System Uptime: 15 days 7:02:11.825
    Probably caused by : hardware ( dxgkrnl!DXGADAPTER::GetVidPnSourceOwnerType+25 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_dxgkrnl.sys
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Sun Mar 27 00:43:58.183 2011 (UTC - 4:00)
    System Uptime: 0 days 14:27:53.199
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : dxgkrnl.sys ( dxgkrnl!COREDEVICEACCESS::COREDEVICEACCESS+d )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID:  X64_0x50_dxgkrnl!COREDEVICEACCESS::COREDEVICEACCESS+d
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Debug session time: Mon Mar 21 19:34:12.748 2011 (UTC - 4:00)
    System Uptime: 1 days 1:19:52.763
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+44463 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_nt!_??_::FNODOBFM::_string_+44463
    BiosReleaseDate = 09/11/2006
    SystemProductName = 870028U
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


 

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