Recurring BSOD


  1. bjuliano
    Posts : 3
    Windows 7 Professional 32 bit
       New #1

    Recurring BSOD


    System Info:
    - x86 (32-bit)
    - 3GB RAM, Intel Duo 965 Chipset Family
    - Originally had Vista, installed Windows 7 Premium (Full retail version) - Hardware age is 3.5 years, OS age is 2
    All of the BSOD information is attached.

    I have narrowed it down to not being the RAM. I have taken out each ram stick and run the computer with the other, so that's not the issue. I have also run MemTest86x and it completed all 5 passes without fail.

    Other methods implemented were: cleaning the laptop, Disk Fitness Test (both Basic and Advanced) run with complete success. A clean system file check. I don't see any correlation between the Windows Update History and the BSOD errors either.
      My Computer
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  3. bjuliano
    Posts : 3
    Windows 7 Professional 32 bit
    Thread Starter
       New #2

    Some additional things to note: After doing two attempts at system restore in the past day, they both took several hours and did not complete. Furthermore I just had to do Windows Startup Repair and it finished with the root cause being Section of a disk was corrupted.
      My Computer
    Quote Quote

  4. MvdB
    Posts : 1,808
    Windows 7 64b Ultimate
       New #3

    Hello BJuliano, welcome to SF!

    You seem to have the typical problems of upgrading to W7 on an older system. You have some drivers running that are way too old and need to be upgraded, example:

    HTML Code:
    Driver	c:\windows\system32\drivers\o2media.sys (1.0.2.23, 33.38 KB (34,176 bytes), 11/14/2005 1:28 PM)
    We've got some more checking to do but please make sure you have only compatible and up to date drivers. get back to us if you need help on that...

    HTML Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 82e94fe0, The address that the exception occurred at
Arg3: 8d743b48, Exception Record Address
Arg4: 8d743720, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.

FAULTING_IP: 
nt!IopGetFileObjectExtension+f
82e94fe0 8b448104        mov     eax,dword ptr [ecx+eax*4+4]

EXCEPTION_RECORD:  8d743b48 -- (.exr 0xffffffff8d743b48)
ExceptionAddress: 82e94fe0 (nt!IopGetFileObjectExtension+0x0000000f)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 38000008
Attempt to read from address 38000008

CONTEXT:  8d743720 -- (.cxr 0xffffffff8d743720)
eax=00000001 ebx=86bbdf80 ecx=38000000 edx=00000000 esi=00000800 edi=8682f020
eip=82e94fe0 esp=8d743c10 ebp=8d743c10 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
nt!IopGetFileObjectExtension+0xf:
82e94fe0 8b448104        mov     eax,dword ptr [ecx+eax*4+4] ds:0023:38000008=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  38000008

READ_ADDRESS: GetPointerFromAddress: unable to read from 82f6b848
Unable to read MiSystemVaType memory at 82f4ae20
 38000008 

FOLLOWUP_IP: 
nt!IopGetFileObjectExtension+f
82e94fe0 8b448104        mov     eax,dword ptr [ecx+eax*4+4]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 82e8fc42 to 82e94fe0

STACK_TEXT:  
8d743c10 82e8fc42 00000001 00000000 00000800 nt!IopGetFileObjectExtension+0xf
8d743c24 8303388b 86bbdf80 859c1b90 86bbdf68 nt!IoGetRelatedDeviceObject+0x50
8d743c6c 83024581 86bbdf80 86bbdf80 86bbdf68 nt!IopDeleteFile+0x32
8d743c84 82e7ad60 00000000 000c0000 00000000 nt!ObpRemoveObjectRoutine+0x59
8d743c98 82e7acd0 86bbdf80 83029f3f 85eeac18 nt!ObfDereferenceObjectWithTag+0x88
8d743ca0 83029f3f 85eeac18 85eeac40 82f6d980 nt!ObfDereferenceObject+0xd
8d743ccc 82e63f04 85eeac18 00000000 00000000 nt!MiSegmentDelete+0x191
8d743d28 82e64225 859c8700 00000000 00000000 nt!MiProcessDereferenceList+0xdb
8d743d50 8300af64 00000000 a8d173e8 00000000 nt!MiDereferenceSegmentThread+0xc5
8d743d90 82eb3219 82e6415e 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!IopGetFileObjectExtension+f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fd753

STACK_COMMAND:  .cxr 0xffffffff8d743720 ; kb

FAILURE_BUCKET_ID:  0x7E_nt!IopGetFileObjectExtension+f

BUCKET_ID:  0x7E_nt!IopGetFileObjectExtension+f

Followup: MachineOwner
---------

1: kd> lm
start    end        module name
80bc9000 80bd1000   kdcom      (deferred)             
82000000 82018000   raspppoe   (deferred)             
82018000 8202f000   raspptp    (deferred)             
82030000 82297000   bcmwl6     (deferred)             
82297000 822a1000   vwifibus   (deferred)             
822a1000 822dd000   Rt86win7   (deferred)             
822dd000 8230a000   1394ohci   (deferred)             
8230a000 82323000   sdbus      (deferred)             
82323000 82326700   CmBatt     (deferred)             
82327000 8233f000   i8042prt   (deferred)             
8233f000 8234c000   kbdclass   (deferred)             
8234c000 8237b380   SynTP      (deferred)             
8237c000 8237d700   USBD       (deferred)             
8237e000 8238b000   mouclass   (deferred)             
8238b000 82390280   GEARAspiWDM   (deferred)             
82391000 8239e000   CompositeBus   (deferred)             
8239e000 823b0000   AgileVpn   (deferred)             
823b0000 823c8000   rasl2tp    (deferred)             
823c8000 823d3000   ndistapi   (deferred)             
823d3000 823f5000   ndiswan    (deferred)             
823f5000 823ff000   rdpbus     (deferred)             
82600000 82613000   rspndr     (deferred)             
82613000 82663000   HdAudio    (deferred)             
82663000 82692000   portcls    (deferred)             
82692000 826ab000   drmk       (deferred)             
826ab000 826b5000   Dxapi      (deferred)             
826b5000 826c2000   crashdmp   (deferred)             
826c2000 826cd000   dump_dumpata   (deferred)             
826cd000 826d7000   dump_msahci   (deferred)             
826d7000 826e8000   dump_dumpfve   (deferred)             
826e8000 826f3000   monitor    (deferred)             
826f3000 8270a000   usbccgp    (deferred)             
8270a000 82715000   hidusb     (deferred)             
82715000 82728000   HIDCLASS   (deferred)             
82728000 8272e480   HIDPARSE   (deferred)             
8272f000 8273b000   kbdhid     (deferred)             
8273b000 82746000   mouhid     (deferred)             
82746000 8274b580   DisplayLinkUsbPort_5_6_31854_0   (deferred)             
8274c000 82767000   luafv      (deferred)             
82767000 82770480   tifsfilt   (deferred)             
82771000 8278b000   WudfPf     (deferred)             
8278b000 8279b000   lltdio     (deferred)             
8279b000 827e1000   nwifi      (deferred)             
827e1000 827f1000   ndisuio    (deferred)             
827f1000 827fa000   vwifimp    (deferred)             
82e02000 83214000   nt         (pdb symbols)          c:\symcache\ntkrpamp.pdb\C820DD65C4BC4499A56D7610BE16FD082\ntkrpamp.pdb
83214000 8324b000   hal        (deferred)             
83800000 8381f000   cdrom      (deferred)             
83822000 838a7000   mcupdate_GenuineIntel   (deferred)             
838a7000 838b8000   PSHED      (deferred)             
838b8000 838c0000   BOOTVID    (deferred)             
838c0000 83902000   CLFS       (deferred)             
83902000 839ad000   CI         (deferred)             
839ad000 839b6000   atapi      (deferred)             
839b6000 839d9000   ataport    (deferred)             
839d9000 839e3000   msahci     (deferred)             
839e3000 839eb580   o2media    (deferred)             
83a00000 83a12000   winhv      (deferred)             
83a18000 83a89000   Wdf01000   (deferred)             
83a89000 83a97000   WDFLDR     (deferred)             
83a97000 83adf000   ACPI       (deferred)             
83adf000 83ae8000   WMILIB     (deferred)             
83ae8000 83af0000   msisadrv   (deferred)             
83af0000 83b1a000   pci        (deferred)             
83b1a000 83b25000   vdrvroot   (deferred)             
83b25000 83b36000   partmgr    (deferred)             
83b36000 83b3e000   compbatt   (deferred)             
83b3e000 83b49000   BATTC      (deferred)             
83b49000 83b59000   volmgr     (deferred)             
83b59000 83ba4000   volmgrx    (deferred)             
83ba4000 83bab000   intelide   (deferred)             
83bab000 83bb9000   PCIIDEX    (deferred)             
83bb9000 83bcf000   mountmgr   (deferred)             
83bcf000 83bf8180   vmbus      (deferred)             
8b40c000 8b432000   SCSIPORT   (deferred)             
8b432000 8b43b000   amdxata    (deferred)             
8b43b000 8b46f000   fltmgr     (deferred)             
8b46f000 8b480000   fileinfo   (deferred)             
8b480000 8b5af000   Ntfs       (deferred)             
8b5af000 8b5da000   msrpc      (deferred)             
8b5da000 8b5ed000   ksecdd     (deferred)             
8b5ed000 8b5f9000   vga        (deferred)             
8b626000 8b62f080   SRTSPX     (deferred)             
8b630000 8b637000   Beep       (deferred)             
8b63a000 8b697000   cng        (deferred)             
8b697000 8b6a5000   pcw        (deferred)             
8b6a5000 8b6ae000   Fs_Rec     (deferred)             
8b6ae000 8b765000   ndis       (deferred)             
8b765000 8b7a3000   NETIO      (deferred)             
8b7a3000 8b7c8000   ksecpkg    (deferred)             
8b7c8000 8b7ed000   CLASSPNP   (deferred)             
8b806000 8b950000   tcpip      (deferred)             
8b950000 8b981000   fwpkclnt   (deferred)             
8b981000 8b9ae000   rdyboost   (deferred)             
8b9ae000 8b9e0000   fvevol     (deferred)             
8b9e0000 8b9e7000   dlkmdldr   (deferred)             
8b9e7000 8b9f8000   disk       (deferred)             
8b9f8000 8b9ff000   Null       (deferred)             
8ba00000 8ba10000   mup        (deferred)             
8ba10000 8ba18000   hwpolicy   (deferred)             
8ba1d000 8ba9f340   timntr     (deferred)             
8baa0000 8baa9000   vmstorfl   (deferred)             
8baa9000 8bae8000   volsnap    (deferred)             
8bae8000 8bbd3900   tdrpm174   (deferred)             
8bbd4000 8bbdc000   spldr      (deferred)             
8bbdc000 8bbfb260   snman380   (deferred)             
90000000 90013580   NAVENG     (deferred)             
90016000 90060000   SRTSP      (deferred)             
90060000 901d6e80   NAVEX15    (deferred)             
901d7000 901fc000   SYMEVENT   (deferred)             
99800000 99811000   termdd     (deferred)             
99811000 99832000   tunnel     (deferred)             
9983d000 9985e000   VIDEOPRT   (deferred)             
9985e000 9986b000   watchdog   (deferred)             
9986b000 99873000   RDPCDD     (deferred)             
99873000 9987b000   rdpencdd   (deferred)             
9987b000 99883000   rdprefmp   (deferred)             
99883000 9988e000   Msfs       (deferred)             
9988e000 9989c000   Npfs       (deferred)             
9989c000 998b3000   tdx        (deferred)             
998b3000 998bf000   TDI        (deferred)             
998bf000 998cd000   wpsdrvnt   (deferred)             
998cd000 998f9480   SYMTDI     (deferred)             
998fa000 9990c280   bckd       (deferred)             
9990d000 99967000   afd        (deferred)             
99967000 99999000   netbt      (deferred)             
99999000 999a0000   wfplwf     (deferred)             
999a0000 999bf000   pacer      (deferred)             
999bf000 999d0000   vwififlt   (deferred)             
999d0000 999de000   netbios    (deferred)             
999de000 999f1000   wanarp     (deferred)             
9ac00000 9ac09000   wmiacpi    (deferred)             
9ac17000 9ac81000   SPBBCDrv   (deferred)             
9ac81000 9acc2000   rdbss      (deferred)             
9acc2000 9accc000   nsiproxy   (deferred)             
9accc000 9acd6000   mssmbios   (deferred)             
9acd6000 9ad34000   eeCtrl     (deferred)             
9ad34000 9ad52000   EraserUtilRebootDrv   (deferred)             
9ad52000 9ad5e000   discache   (deferred)             
9ad5e000 9adc2000   csc        (deferred)             
9adc2000 9adda000   dfsc       (deferred)             
9adda000 9ade8000   blbdrive   (deferred)             
9ade8000 9adfa000   intelppm   (deferred)             
9b403000 9b90c000   igdkmd32   (deferred)             
9b90c000 9b953000   dlkmd      (deferred)             
9b953000 9b987000   ks         (deferred)             
9b987000 9b9cb000   usbhub     (deferred)             
9bc25000 9bcdc000   dxgkrnl    (deferred)             
9bcdc000 9bd15000   dxgmms1    (deferred)             
9bd15000 9bd20000   usbuhci    (deferred)             
9bd20000 9bd6b000   USBPORT    (deferred)             
9bd6b000 9bd7a000   usbehci    (deferred)             
9bd7a000 9bd99000   HDAudBus   (deferred)             
9bd99000 9bdb0000   rassstp    (deferred)             
9bdb0000 9bdce000   teefer2    (deferred)             
9bdce000 9bdcf380   swenum     (deferred)             
9bdd0000 9bdde000   umbus      (deferred)             
9bdde000 9bdef000   NDProxy    (deferred)             
9d220000 9d23e000   cdd        (deferred)             
9d240000 9d28d000   ATMFD      (deferred)             
9d380000 9d5ce000   win32k     (deferred)             
9d5e0000 9d5e9000   TSDDD      (deferred)             
bb032000 bb0b7000   HTTP       (deferred)             
bb0b7000 bb0dea80   WpsHelper   (deferred)             
bb0df000 bb0f8000   bowser     (deferred)             
bb0f8000 bb10a000   mpsdrv     (deferred)             
bb10a000 bb12d000   mrxsmb     (deferred)             
bb12d000 bb168000   mrxsmb10   (deferred)             
bb168000 bb183000   mrxsmb20   (deferred)             
bb19b000 bb1ab900   adfs       (deferred)             
bb1ac000 bb1de000   RDPWD      (deferred)             
bcc00000 bcc0d000   tssecsrv   (deferred)             
bcc0d000 bcc11d00   SYMREDRV   (deferred)             
bcc12000 bcc1a000   umpass     (deferred)             
bcc34000 bcccb000   peauth     (deferred)             
bcccb000 bccd5000   secdrv     (deferred)             
bccd5000 bccf6000   srvnet     (deferred)             
bccf6000 bcd03000   tcpipreg   (deferred)             
bcd03000 bcd53000   srv2       (deferred)             
bcd53000 bcda5000   srv        (deferred)             
bcda5000 bcdca000   rdpdr      (deferred)             
bcdca000 bcdf4000   fastfat    (deferred)             
bcdf4000 bcdff000   tdtcp      (deferred)             
e2893000 e289c000   asyncmac   (deferred)             

Unloaded modules:
e2829000 e2893000   spsys.sys
bb183000 bb19b000   parport.sys
8b7ed000 8b7fa000   crashdmp.sys
8b600000 8b60b000   dump_pciidex
8b60b000 8b615000   dump_msahci.
8b615000 8b626000   dump_dumpfve
      My Computer
    Quote Quote

  6. bjuliano
    Posts : 3
    Windows 7 Professional 32 bit
    Thread Starter
       New #4

    Thank you, while that may be one of the symptoms, I don't think that would be the root of the problem, due to the fact that it wasn't a new install of W7. I have had 7 on this computer for over 2 years at this point and the errors had just started happening in the past month.

    Also, how would I go about fixing those that you listed?
      My Computer
    Quote Quote

  7. MvdB
    Posts : 1,808
    Windows 7 64b Ultimate
       New #5

    bjuliano said:
    Thank you, while that may be one of the symptoms, I don't think that would be the root of the problem, due to the fact that it wasn't a new install of W7. I have had 7 on this computer for over 2 years at this point and the errors had just started happening in the past month.

    Also, how would I go about fixing those that you listed?
    In that case, what changes have you made in that last month? Including W7 updates?

    For the drivers: try Drivers and Downloads
      My Computer
    Quote Quote

 

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