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Windows 7: annoying explorer.exe crash loop upon system start-up

30 Jun 2011   #1

windows 7
 
 
annoying explorer.exe crash loop upon system start-up

Similar thread was posted before, but due to some reason got deleted
hence posting again, as I have serious technical issue which needs your attention

-------------------------------------------------------------------
Explorer.exe crashes and reappear repeatedly again and again upon windows 7 start-up, making it difficult to open even task manager.

Have run Malwarebytes Anti-malware thoroughly and anti-virus scan too in the safe mode, but problem stills persists.

AppCrash view report is as follows :

Code:
 
Version=1
EventType=APPCRASH
EventTime=129468986261546000
ReportType=2
Consent=1
UploadTime=129511682877366000
ReportIdentifier=a517dbb1-634e-11e0-b786-001e375c8591
IntegratorReportIdentifier=a517dbb0-634e-11e0-b786-001e375c8591
Response.BucketId=2327768463
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17514
Sig[2].Name=Application Timestamp
Sig[2].Value=4ce796f3
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_965a
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17514
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7b96e
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=000c37b7
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=965a
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=965a628fe86b9578df10d41c43586d85
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=50f6
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=50f6a2704d63d2b9d0d3d72da0eeb202
UI[2]=C:\Windows\Explorer.EXE
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem the next time you go online and try to restart the program.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and restart the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[17]=C:\Windows\system32\DUser.dll
LoadedModule[18]=C:\Windows\system32\DUI70.dll
LoadedModule[19]=C:\Windows\system32\IMM32.dll
LoadedModule[20]=C:\Windows\system32\MSCTF.dll
LoadedModule[21]=C:\Windows\system32\UxTheme.dll
LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\slc.dll
LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[29]=C:\Windows\system32\Secur32.dll
LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
LoadedModule[32]=C:\Windows\system32\WINSTA.dll
LoadedModule[33]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[35]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[36]=C:\Windows\system32\profapi.dll
LoadedModule[37]=C:\Windows\system32\apphelp.dll
LoadedModule[38]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[39]=C:\Windows\system32\EhStorShell.dll
LoadedModule[40]=C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
LoadedModule[41]=C:\Program Files\Microsoft Office\Office12\GrooveUtil.DLL
LoadedModule[42]=C:\Windows\system32\WININET.dll
LoadedModule[43]=C:\Windows\system32\urlmon.dll
LoadedModule[44]=C:\Windows\system32\CRYPT32.dll
LoadedModule[45]=C:\Windows\system32\MSASN1.dll
LoadedModule[46]=C:\Windows\system32\iertutil.dll
LoadedModule[47]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR80.dll
LoadedModule[48]=C:\Program Files\Microsoft Office\Office12\GrooveNew.DLL
LoadedModule[49]=C:\Windows\system32\VERSION.dll
LoadedModule[50]=C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1\ATL80.DLL
LoadedModule[51]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[52]=C:\Windows\system32\rsaenh.dll
LoadedModule[53]=C:\Windows\system32\MSImg32.dll
LoadedModule[54]=C:\Windows\System32\cscui.dll
LoadedModule[55]=C:\Windows\System32\CSCDLL.dll
LoadedModule[56]=C:\Windows\system32\CSCAPI.dll
LoadedModule[57]=C:\Windows\system32\ntshrui.dll
LoadedModule[58]=C:\Windows\system32\srvcli.dll
LoadedModule[59]=C:\Windows\system32\IconCodecService.dll
LoadedModule[60]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[61]=C:\Windows\system32\wkscli.dll
LoadedModule[62]=C:\Windows\system32\netutils.dll
LoadedModule[63]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[64]=C:\Windows\system32\HID.DLL
LoadedModule[65]=C:\Windows\System32\MMDevApi.dll
LoadedModule[66]=C:\Windows\system32\timedate.cpl
LoadedModule[67]=C:\Windows\system32\ATL.DLL
LoadedModule[68]=C:\Windows\system32\actxprxy.dll
LoadedModule[69]=C:\Windows\system32\ntmarta.dll
LoadedModule[70]=C:\Windows\system32\WLDAP32.dll
LoadedModule[71]=C:\Windows\System32\shdocvw.dll
LoadedModule[72]=C:\Windows\system32\LINKINFO.dll
LoadedModule[73]=C:\Windows\system32\USERENV.dll
LoadedModule[74]=C:\Windows\System32\shacct.dll
LoadedModule[75]=C:\Windows\System32\gameux.dll
LoadedModule[76]=C:\Windows\System32\XmlLite.dll
LoadedModule[77]=C:\Windows\System32\wer.dll
LoadedModule[78]=C:\Windows\system32\SAMLIB.dll
LoadedModule[79]=C:\Windows\system32\MsftEdit.dll
LoadedModule[80]=C:\Windows\system32\msls31.dll
LoadedModule[81]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[82]=C:\Windows\system32\authui.dll
LoadedModule[83]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[84]=C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
LoadedModule[85]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[86]=C:\Program Files\Microsoft Office\Office12\GrooveMisc.dll
LoadedModule[87]=C:\Windows\System32\msxml3.dll
LoadedModule[88]=C:\Windows\system32\msiltcfg.dll
LoadedModule[89]=C:\Windows\system32\msi.dll
LoadedModule[90]=C:\Windows\system32\WINMM.dll
LoadedModule[91]=C:\Windows\system32\wdmaud.drv
LoadedModule[92]=C:\Windows\system32\ksuser.dll
LoadedModule[93]=C:\Windows\system32\AVRT.dll
LoadedModule[94]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[95]=C:\Windows\system32\msacm32.drv
LoadedModule[96]=C:\Windows\system32\MSACM32.dll
LoadedModule[97]=C:\Windows\system32\midimap.dll
LoadedModule[98]=C:\Windows\System32\l3codeca.acm
LoadedModule[99]=C:\Windows\system32\msutb.dll
LoadedModule[100]=C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Chrome\Hook\rpchromebrowserrecordhelper.dll
LoadedModule[101]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll
LoadedModule[102]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCP90.dll
LoadedModule[103]=C:\Program Files\SweetIM\Messenger\mgAdaptersProxy.dll
LoadedModule[104]=C:\Program Files\SweetIM\Messenger\MSVCR71.dll
LoadedModule[105]=C:\Windows\System32\SyncCenter.dll
LoadedModule[106]=C:\Windows\system32\stobject.dll
LoadedModule[107]=C:\Windows\system32\BatMeter.dll
LoadedModule[108]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[109]=C:\Windows\system32\WINTRUST.dll
LoadedModule[110]=C:\Windows\system32\es.dll
LoadedModule[111]=C:\Windows\system32\prnfldr.dll
LoadedModule[112]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[113]=C:\Windows\System32\UIAnimation.dll
LoadedModule[114]=C:\Windows\system32\dxp.dll
LoadedModule[115]=C:\Windows\system32\Syncreg.dll
LoadedModule[116]=C:\Windows\ehome\ehSSO.dll
LoadedModule[117]=C:\Windows\System32\netshell.dll
LoadedModule[118]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[119]=C:\Windows\system32\NSI.dll
LoadedModule[120]=C:\Windows\System32\WINNSI.DLL
LoadedModule[121]=C:\Windows\System32\nlaapi.dll
LoadedModule[122]=C:\Windows\System32\AltTab.dll
LoadedModule[123]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[124]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[125]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[126]=C:\Windows\System32\pnidui.dll
LoadedModule[127]=C:\Windows\System32\QUtil.dll
LoadedModule[128]=C:\Windows\System32\wevtapi.dll
LoadedModule[129]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[130]=C:\Windows\system32\WS2_32.dll
LoadedModule[131]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[132]=C:\Windows\system32\btncopy.dll
LoadedModule[133]=C:\Program Files\Nokia\Nokia PC Suite 7\PhoneBrowser.dll
LoadedModule[134]=C:\Program Files\Nokia\Nokia PC Suite 7\NGSCM.DLL
LoadedModule[135]=C:\Windows\system32\OLEPRO32.DLL
LoadedModule[136]=C:\Windows\system32\comdlg32.dll
LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCP80.dll
LoadedModule[138]=C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PhoneBrowser_eng.nlr
LoadedModule[139]=C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PhoneBrowser_Nokia.ngr
LoadedModule[140]=C:\Windows\System32\cscobj.dll
LoadedModule[141]=C:\Windows\system32\credssp.dll
LoadedModule[142]=C:\Windows\System32\srchadmin.dll
LoadedModule[143]=C:\Program Files\Software Informer\sbtn.dll
LoadedModule[144]=C:\Windows\System32\npmproxy.dll
LoadedModule[145]=C:\Windows\System32\Actioncenter.dll
LoadedModule[146]=C:\Windows\system32\mssprxy.dll
LoadedModule[147]=C:\Windows\system32\fxsst.dll
LoadedModule[148]=C:\Windows\system32\FXSAPI.dll
LoadedModule[149]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[150]=C:\Windows\system32\Wlanapi.dll
LoadedModule[151]=C:\Windows\system32\wlanutil.dll
LoadedModule[152]=C:\Windows\system32\wwanapi.dll
LoadedModule[153]=C:\Windows\system32\wwapi.dll
LoadedModule[154]=C:\Windows\System32\QAgent.dll
LoadedModule[155]=C:\Windows\System32\bthprops.cpl
LoadedModule[156]=C:\Windows\system32\imapi2.dll
LoadedModule[157]=C:\Windows\System32\hgcpl.dll
LoadedModule[158]=C:\Windows\System32\provsvc.dll
LoadedModule[159]=C:\Windows\system32\SXS.DLL
LoadedModule[160]=C:\Windows\system32\btmmhook.dll
LoadedModule[161]=C:\Program Files\WIDCOMM\Bluetooth Software\btkeyind.dll
LoadedModule[162]=C:\Windows\system32\OLEACC.dll
LoadedModule[163]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[164]=C:\Program Files\Microsoft Office\Office12\1033\GrooveIntlResource.dll
LoadedModule[165]=C:\Windows\system32\thumbcache.dll
LoadedModule[166]=C:\Windows\system32\PSAPI.DLL
LoadedModule[167]=C:\Windows\system32\ieframe.DLL
LoadedModule[168]=C:\Windows\system32\MPR.dll
LoadedModule[169]=C:\Windows\System32\drprov.dll
LoadedModule[170]=C:\Windows\System32\ntlanman.dll
LoadedModule[171]=C:\Windows\System32\davclnt.dll
LoadedModule[172]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[173]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[174]=C:\Windows\system32\BtwNamespaceExt.dll
LoadedModule[175]=C:\Windows\system32\RASAPI32.dll
LoadedModule[176]=C:\Windows\system32\rasman.dll
LoadedModule[177]=C:\Windows\system32\BtwNeLib.dll
LoadedModule[178]=C:\Windows\system32\btwapi.dll
LoadedModule[179]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80.DLL
LoadedModule[180]=C:\Windows\system32\btosif.dll
LoadedModule[181]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL
LoadedModule[182]=C:\Windows\system32\btwpimif.dll
LoadedModule[183]=C:\Windows\WinSxS\x86_microsoft.vc80.mfcloc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_03ca5532205cb096\MFC80ENU.DLL
LoadedModule[184]=C:\Windows\system32\mswsock.dll
LoadedModule[185]=C:\Windows\System32\wshBth.dll
LoadedModule[186]=C:\Windows\system32\btrez.dll
LoadedModule[187]=C:\Windows\system32\dsrole.dll
LoadedModule[188]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[189]=C:\Windows\System32\NLSData0009.dll
LoadedModule[190]=C:\Windows\System32\NLSLexicons0009.dll
LoadedModule[191]=C:\Windows\System32\mf.dll
LoadedModule[192]=C:\Windows\System32\MFPlat.DLL
LoadedModule[193]=C:\Windows\System32\wscinterop.dll
LoadedModule[194]=C:\Windows\System32\WSCAPI.dll
LoadedModule[195]=C:\Windows\System32\wscui.cpl
LoadedModule[196]=C:\Windows\System32\werconcpl.dll
LoadedModule[197]=C:\Windows\System32\framedynos.dll
LoadedModule[198]=C:\Windows\System32\wercplsupport.dll
LoadedModule[199]=C:\Windows\System32\msxml6.dll
LoadedModule[200]=C:\Windows\system32\dnsapi.DLL
LoadedModule[201]=C:\Windows\System32\hcproviders.dll
LoadedModule[202]=C:\Windows\system32\samcli.dll
LoadedModule[203]=C:\Program Files\ESET\ESET Smart Security\shellExt.dll
LoadedModule[204]=C:\Windows\system32\syncui.dll
LoadedModule[205]=C:\Windows\system32\SYNCENG.dll
LoadedModule[206]=C:\Windows\system32\twext.dll
LoadedModule[207]=C:\Program Files\WinRAR\rarext.dll
LoadedModule[208]=C:\PROGRA~1\DAP\PRIVAC~1\DAPCTX~1.DLL
LoadedModule[209]=C:\Windows\system32\MFC42u.DLL
LoadedModule[210]=C:\Windows\system32\ODBC32.dll
LoadedModule[211]=C:\Windows\system32\odbcint.dll
LoadedModule[212]=C:\Program Files\Windows Media Player\wmpnssui.dll
LoadedModule[213]=C:\Windows\system32\nvcpl.dll
LoadedModule[214]=C:\Program Files\Windows Sidebar\sbdrop.dll
LoadedModule[215]=C:\Windows\system32\zipfldr.dll
LoadedModule[216]=C:\Windows\system32\usbui.dll
LoadedModule[217]=C:\Windows\system32\wpdshext.dll
LoadedModule[218]=C:\Windows\system32\audiodev.dll
LoadedModule[219]=C:\Windows\system32\WMVCore.DLL
LoadedModule[220]=C:\Windows\system32\WMASF.DLL
LoadedModule[221]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[222]=C:\Windows\system32\SearchFolder.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Explorer
AppPath=C:\Windows\Explorer.EXE

Crash Dump file is attached herewith.


Problem started after I installed Demon Tool (later uninstalled it in safe mode) and downloaded one .mkv file on desktop (coudn't delete it, tried unclocker too).
Have tried almost every piece of useful info. available over net, even did sfc /scannow (cmd window closes soon after giving this command) but all in vain.


My System SpecsSystem Spec
.

30 Jun 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

What we are seeing here is a error code almost specifically linked to hardware. Make absolutely sure the problem causing file associated with daemon tools is removed using this SPTD removal tool. DuplexSecure - Downloads
(choose uninstall when using that app)
It's not daemon tools itself that causes problems, it's the system driver associated with it.

Since a virutal device can appear as hardware to the system this could still be the cause of your problems.

Go to C:\Windows\System32\drivers and rename PxHelp20.sys to PXHelp20.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.
This is a older file associated with another dvd program, we need to take it out of the loop for a bit here.

Additionally you are also running a version of acronis that pre-dates their windows 7 support


Other possiblities for this error code ... it is very common for this to occur when any part of the system is overclocked. If you have overclocked anything remove the overclock now. Something may have changed in the system that is now causing that overclock to become less stable.

There is of course also the possibility that it is exactly what the error message says and you have a hardware problem.

The only thing that is easy to check is memory just run memtest86 overnight - boot from their cd
RAM - Test with Memtest86+


Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 8489b4dc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8761fcc4 82320bad 8489b4c0 823b78a8 823b78a0 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8761fce4 823219d7 823b78a0 8489b4c0 823b78d0 nt!WheapProcessWorkQueueItem+0x56
8761fd00 822ccaab 823b78a0 00000000 8396ea70 nt!WheapWorkQueueWorkerRoutine+0x1f
8761fd50 82457f64 00000001 9ff04fd6 00000000 nt!ExpWorkerThread+0x10d
8761fd90 82300219 822cc99e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
04 Jun 2012   #3

Windows 7 Ultimate x32
 
 
c:\windows\system32\PROPSYS.dll error

Hello, I recently started having trouble with windows 7. I tried to install new ram cards but they did not work so i put the old ones back in and once i turned the computer in the error c:\windows\system32\PROPSYS.dll appeared. I have tried to tun it in safe mode and nothing worked, i tried disabling the start ups services and still nothing. It lets me log into my user account bu the screen is completely black. Someone please help
My System SpecsSystem Spec
.


05 Jun 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Please start your own thread, wazdown. Then go through the steps for Troubleshooting Windows 7 Failure to Boot and report back as you go through the steps whether each resolves the problem.
My System SpecsSystem Spec
24 Oct 2012   #5

win 7 professional 32 bit
 
 

hi this is my initiation to posting, i expect no to break any rule, the only thing i want to do is help, right now i have had this issue and i solved it. the main problem in this is your .mkv file, i had like you looping with the error from explorer crash in module msvcr80.dll.
the way you can solve it is very simple, just delete the .mkv file. by now you will not have the file but you will have a fully working computer again.
YOU MUST TO DELETE IT USING THE MS-DOS command line. IF YOU TRY TO DELETE IT FROM THE EXPLORER WINDOW YOU WILL CONTINUOUSLY HAVE THE ERROR WINDOW, i did it this way:
1.- let the computer complete the start sequence until you get the error message from the crash.

2.- press any of the options you want in the app crash window: "restart program" or "look for an online solution and restart program" it doesnt even matter wich you choose, because the only thing you need is a little time to have your computer available by braking the loop, while it shows the error message again, be advised that this implies that you will have to make fast movements to start the command line, by pressing <windows> + R and typing quickly "cmd" without the quotes, and <enter> here you will see the command window, you have to do this several times until you get the command line window open. i am assuming that you have basic msdos knowledge, so for example in my case i had the file in desktop folder named the expendables 2, so i had to change to desktop with this:
---notice that i am using for example purposes the path.
c:\users\myusername> cd desktop <enter>
c:\users\myusername\desktop>cd the expendables 2 <enter>
c:\users\myusername\desktop\the expendables 2>
when you get to the folder where you have the .mkv file, in my case inside the "the expendables 2" folder, located on desktop.
just type:
del filename.mkv <enter>
when you press enter it will delay for a while, until you press again restart program on the error window.
after you do this your sistem will be fully usable again. at this point i am doing some research to fix the mkv error. so when i have something i will let you know.
this worked for me and i tought it was good idea to share the knowledge.


Quote   Quote: Originally Posted by samco0088 View Post
Similar thread was posted before, but due to some reason got deleted
hence posting again, as I have serious technical issue which needs your attention

-------------------------------------------------------------------
Explorer.exe crashes and reappear repeatedly again and again upon windows 7 start-up, making it difficult to open even task manager.

Have run Malwarebytes Anti-malware thoroughly and anti-virus scan too in the safe mode, but problem stills persists.

AppCrash view report is as follows :

Code:
 
Version=1
EventType=APPCRASH
EventTime=129468986261546000
ReportType=2
Consent=1
UploadTime=129511682877366000
ReportIdentifier=a517dbb1-634e-11e0-b786-001e375c8591
IntegratorReportIdentifier=a517dbb0-634e-11e0-b786-001e375c8591
Response.BucketId=2327768463
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17514
Sig[2].Name=Application Timestamp
Sig[2].Value=4ce796f3
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_965a
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17514
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7b96e
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=000c37b7
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=965a
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=965a628fe86b9578df10d41c43586d85
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=50f6
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=50f6a2704d63d2b9d0d3d72da0eeb202
UI[2]=C:\Windows\Explorer.EXE
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem the next time you go online and try to restart the program.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and restart the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[17]=C:\Windows\system32\DUser.dll
LoadedModule[18]=C:\Windows\system32\DUI70.dll
LoadedModule[19]=C:\Windows\system32\IMM32.dll
LoadedModule[20]=C:\Windows\system32\MSCTF.dll
LoadedModule[21]=C:\Windows\system32\UxTheme.dll
LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\slc.dll
LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[29]=C:\Windows\system32\Secur32.dll
LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
LoadedModule[32]=C:\Windows\system32\WINSTA.dll
LoadedModule[33]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[34]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[35]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[36]=C:\Windows\system32\profapi.dll
LoadedModule[37]=C:\Windows\system32\apphelp.dll
LoadedModule[38]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[39]=C:\Windows\system32\EhStorShell.dll
LoadedModule[40]=C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
LoadedModule[41]=C:\Program Files\Microsoft Office\Office12\GrooveUtil.DLL
LoadedModule[42]=C:\Windows\system32\WININET.dll
LoadedModule[43]=C:\Windows\system32\urlmon.dll
LoadedModule[44]=C:\Windows\system32\CRYPT32.dll
LoadedModule[45]=C:\Windows\system32\MSASN1.dll
LoadedModule[46]=C:\Windows\system32\iertutil.dll
LoadedModule[47]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR80.dll
LoadedModule[48]=C:\Program Files\Microsoft Office\Office12\GrooveNew.DLL
LoadedModule[49]=C:\Windows\system32\VERSION.dll
LoadedModule[50]=C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1\ATL80.DLL
LoadedModule[51]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[52]=C:\Windows\system32\rsaenh.dll
LoadedModule[53]=C:\Windows\system32\MSImg32.dll
LoadedModule[54]=C:\Windows\System32\cscui.dll
LoadedModule[55]=C:\Windows\System32\CSCDLL.dll
LoadedModule[56]=C:\Windows\system32\CSCAPI.dll
LoadedModule[57]=C:\Windows\system32\ntshrui.dll
LoadedModule[58]=C:\Windows\system32\srvcli.dll
LoadedModule[59]=C:\Windows\system32\IconCodecService.dll
LoadedModule[60]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[61]=C:\Windows\system32\wkscli.dll
LoadedModule[62]=C:\Windows\system32\netutils.dll
LoadedModule[63]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[64]=C:\Windows\system32\HID.DLL
LoadedModule[65]=C:\Windows\System32\MMDevApi.dll
LoadedModule[66]=C:\Windows\system32\timedate.cpl
LoadedModule[67]=C:\Windows\system32\ATL.DLL
LoadedModule[68]=C:\Windows\system32\actxprxy.dll
LoadedModule[69]=C:\Windows\system32\ntmarta.dll
LoadedModule[70]=C:\Windows\system32\WLDAP32.dll
LoadedModule[71]=C:\Windows\System32\shdocvw.dll
LoadedModule[72]=C:\Windows\system32\LINKINFO.dll
LoadedModule[73]=C:\Windows\system32\USERENV.dll
LoadedModule[74]=C:\Windows\System32\shacct.dll
LoadedModule[75]=C:\Windows\System32\gameux.dll
LoadedModule[76]=C:\Windows\System32\XmlLite.dll
LoadedModule[77]=C:\Windows\System32\wer.dll
LoadedModule[78]=C:\Windows\system32\SAMLIB.dll
LoadedModule[79]=C:\Windows\system32\MsftEdit.dll
LoadedModule[80]=C:\Windows\system32\msls31.dll
LoadedModule[81]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[82]=C:\Windows\system32\authui.dll
LoadedModule[83]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[84]=C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
LoadedModule[85]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[86]=C:\Program Files\Microsoft Office\Office12\GrooveMisc.dll
LoadedModule[87]=C:\Windows\System32\msxml3.dll
LoadedModule[88]=C:\Windows\system32\msiltcfg.dll
LoadedModule[89]=C:\Windows\system32\msi.dll
LoadedModule[90]=C:\Windows\system32\WINMM.dll
LoadedModule[91]=C:\Windows\system32\wdmaud.drv
LoadedModule[92]=C:\Windows\system32\ksuser.dll
LoadedModule[93]=C:\Windows\system32\AVRT.dll
LoadedModule[94]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[95]=C:\Windows\system32\msacm32.drv
LoadedModule[96]=C:\Windows\system32\MSACM32.dll
LoadedModule[97]=C:\Windows\system32\midimap.dll
LoadedModule[98]=C:\Windows\System32\l3codeca.acm
LoadedModule[99]=C:\Windows\system32\msutb.dll
LoadedModule[100]=C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Chrome\Hook\rpchromebrowserrecordhelper.dll
LoadedModule[101]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll
LoadedModule[102]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCP90.dll
LoadedModule[103]=C:\Program Files\SweetIM\Messenger\mgAdaptersProxy.dll
LoadedModule[104]=C:\Program Files\SweetIM\Messenger\MSVCR71.dll
LoadedModule[105]=C:\Windows\System32\SyncCenter.dll
LoadedModule[106]=C:\Windows\system32\stobject.dll
LoadedModule[107]=C:\Windows\system32\BatMeter.dll
LoadedModule[108]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[109]=C:\Windows\system32\WINTRUST.dll
LoadedModule[110]=C:\Windows\system32\es.dll
LoadedModule[111]=C:\Windows\system32\prnfldr.dll
LoadedModule[112]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[113]=C:\Windows\System32\UIAnimation.dll
LoadedModule[114]=C:\Windows\system32\dxp.dll
LoadedModule[115]=C:\Windows\system32\Syncreg.dll
LoadedModule[116]=C:\Windows\ehome\ehSSO.dll
LoadedModule[117]=C:\Windows\System32\netshell.dll
LoadedModule[118]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[119]=C:\Windows\system32\NSI.dll
LoadedModule[120]=C:\Windows\System32\WINNSI.DLL
LoadedModule[121]=C:\Windows\System32\nlaapi.dll
LoadedModule[122]=C:\Windows\System32\AltTab.dll
LoadedModule[123]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[124]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[125]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[126]=C:\Windows\System32\pnidui.dll
LoadedModule[127]=C:\Windows\System32\QUtil.dll
LoadedModule[128]=C:\Windows\System32\wevtapi.dll
LoadedModule[129]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[130]=C:\Windows\system32\WS2_32.dll
LoadedModule[131]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[132]=C:\Windows\system32\btncopy.dll
LoadedModule[133]=C:\Program Files\Nokia\Nokia PC Suite 7\PhoneBrowser.dll
LoadedModule[134]=C:\Program Files\Nokia\Nokia PC Suite 7\NGSCM.DLL
LoadedModule[135]=C:\Windows\system32\OLEPRO32.DLL
LoadedModule[136]=C:\Windows\system32\comdlg32.dll
LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCP80.dll
LoadedModule[138]=C:\Program Files\Nokia\Nokia PC Suite 7\Lang\PhoneBrowser_eng.nlr
LoadedModule[139]=C:\Program Files\Nokia\Nokia PC Suite 7\Resource\PhoneBrowser_Nokia.ngr
LoadedModule[140]=C:\Windows\System32\cscobj.dll
LoadedModule[141]=C:\Windows\system32\credssp.dll
LoadedModule[142]=C:\Windows\System32\srchadmin.dll
LoadedModule[143]=C:\Program Files\Software Informer\sbtn.dll
LoadedModule[144]=C:\Windows\System32\npmproxy.dll
LoadedModule[145]=C:\Windows\System32\Actioncenter.dll
LoadedModule[146]=C:\Windows\system32\mssprxy.dll
LoadedModule[147]=C:\Windows\system32\fxsst.dll
LoadedModule[148]=C:\Windows\system32\FXSAPI.dll
LoadedModule[149]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[150]=C:\Windows\system32\Wlanapi.dll
LoadedModule[151]=C:\Windows\system32\wlanutil.dll
LoadedModule[152]=C:\Windows\system32\wwanapi.dll
LoadedModule[153]=C:\Windows\system32\wwapi.dll
LoadedModule[154]=C:\Windows\System32\QAgent.dll
LoadedModule[155]=C:\Windows\System32\bthprops.cpl
LoadedModule[156]=C:\Windows\system32\imapi2.dll
LoadedModule[157]=C:\Windows\System32\hgcpl.dll
LoadedModule[158]=C:\Windows\System32\provsvc.dll
LoadedModule[159]=C:\Windows\system32\SXS.DLL
LoadedModule[160]=C:\Windows\system32\btmmhook.dll
LoadedModule[161]=C:\Program Files\WIDCOMM\Bluetooth Software\btkeyind.dll
LoadedModule[162]=C:\Windows\system32\OLEACC.dll
LoadedModule[163]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[164]=C:\Program Files\Microsoft Office\Office12\1033\GrooveIntlResource.dll
LoadedModule[165]=C:\Windows\system32\thumbcache.dll
LoadedModule[166]=C:\Windows\system32\PSAPI.DLL
LoadedModule[167]=C:\Windows\system32\ieframe.DLL
LoadedModule[168]=C:\Windows\system32\MPR.dll
LoadedModule[169]=C:\Windows\System32\drprov.dll
LoadedModule[170]=C:\Windows\System32\ntlanman.dll
LoadedModule[171]=C:\Windows\System32\davclnt.dll
LoadedModule[172]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[173]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[174]=C:\Windows\system32\BtwNamespaceExt.dll
LoadedModule[175]=C:\Windows\system32\RASAPI32.dll
LoadedModule[176]=C:\Windows\system32\rasman.dll
LoadedModule[177]=C:\Windows\system32\BtwNeLib.dll
LoadedModule[178]=C:\Windows\system32\btwapi.dll
LoadedModule[179]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80.DLL
LoadedModule[180]=C:\Windows\system32\btosif.dll
LoadedModule[181]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL
LoadedModule[182]=C:\Windows\system32\btwpimif.dll
LoadedModule[183]=C:\Windows\WinSxS\x86_microsoft.vc80.mfcloc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_03ca5532205cb096\MFC80ENU.DLL
LoadedModule[184]=C:\Windows\system32\mswsock.dll
LoadedModule[185]=C:\Windows\System32\wshBth.dll
LoadedModule[186]=C:\Windows\system32\btrez.dll
LoadedModule[187]=C:\Windows\system32\dsrole.dll
LoadedModule[188]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[189]=C:\Windows\System32\NLSData0009.dll
LoadedModule[190]=C:\Windows\System32\NLSLexicons0009.dll
LoadedModule[191]=C:\Windows\System32\mf.dll
LoadedModule[192]=C:\Windows\System32\MFPlat.DLL
LoadedModule[193]=C:\Windows\System32\wscinterop.dll
LoadedModule[194]=C:\Windows\System32\WSCAPI.dll
LoadedModule[195]=C:\Windows\System32\wscui.cpl
LoadedModule[196]=C:\Windows\System32\werconcpl.dll
LoadedModule[197]=C:\Windows\System32\framedynos.dll
LoadedModule[198]=C:\Windows\System32\wercplsupport.dll
LoadedModule[199]=C:\Windows\System32\msxml6.dll
LoadedModule[200]=C:\Windows\system32\dnsapi.DLL
LoadedModule[201]=C:\Windows\System32\hcproviders.dll
LoadedModule[202]=C:\Windows\system32\samcli.dll
LoadedModule[203]=C:\Program Files\ESET\ESET Smart Security\shellExt.dll
LoadedModule[204]=C:\Windows\system32\syncui.dll
LoadedModule[205]=C:\Windows\system32\SYNCENG.dll
LoadedModule[206]=C:\Windows\system32\twext.dll
LoadedModule[207]=C:\Program Files\WinRAR\rarext.dll
LoadedModule[208]=C:\PROGRA~1\DAP\PRIVAC~1\DAPCTX~1.DLL
LoadedModule[209]=C:\Windows\system32\MFC42u.DLL
LoadedModule[210]=C:\Windows\system32\ODBC32.dll
LoadedModule[211]=C:\Windows\system32\odbcint.dll
LoadedModule[212]=C:\Program Files\Windows Media Player\wmpnssui.dll
LoadedModule[213]=C:\Windows\system32\nvcpl.dll
LoadedModule[214]=C:\Program Files\Windows Sidebar\sbdrop.dll
LoadedModule[215]=C:\Windows\system32\zipfldr.dll
LoadedModule[216]=C:\Windows\system32\usbui.dll
LoadedModule[217]=C:\Windows\system32\wpdshext.dll
LoadedModule[218]=C:\Windows\system32\audiodev.dll
LoadedModule[219]=C:\Windows\system32\WMVCore.DLL
LoadedModule[220]=C:\Windows\system32\WMASF.DLL
LoadedModule[221]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[222]=C:\Windows\system32\SearchFolder.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Explorer
AppPath=C:\Windows\Explorer.EXE

Crash Dump file is attached herewith.


Problem started after I installed Demon Tool (later uninstalled it in safe mode) and downloaded one .mkv file on desktop (coudn't delete it, tried unclocker too).
Have tried almost every piece of useful info. available over net, even did sfc /scannow (cmd window closes soon after giving this command) but all in vain.
My System SpecsSystem Spec
05 Nov 2012   #6

Windows U7 Ultimate x64
 
 

I was having the Black Screen of Death with mouser pointer and realised through Event Viwer (eventvwr.msc) that the explorer.exe crash was associated to the propsys.dll located in windows\system32 folder.

So, I managed to emulate a mini WinXP via Hiren's Boot, loaded a "health" propsys.dll from my other Windows 7 system and overwrote the corrupted one. Problem solved to me!
My System SpecsSystem Spec
17 Dec 2012   #7

Windows 7 Ultimate x32
 
 
Fix for Explorer.exe loop

I've had the same problem. It started after downloading a large 4 Gig .mkv file.
Here's how I fixed it -
1. Hold the power button until the computer shuts down
2. Power on the machine and choose 'Safe Mode with Command Prompt'
3. You will need to log-in before the command prompt appears.
4. Using the command prompt screen, navigate to the .mkv file and delete it!
5. Restart the machine normally.

If you are not familiar with command prompt, here are a few commands that you will need...
This goes to the root directory: cd\
This changes directory: cd
(for example to change to music directory if it exists: cd music)
To list the contents of a folder: dir/w
To delete a file: del filename

Hope this helps someone. Why the .mkv extension causes these problems?...not sure...anyone?

My System SpecsSystem Spec
Reply

 annoying explorer.exe crash loop upon system start-up





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