Windows 7: BCCode 116

cykid15 · 30 Jun 2011

I have been getting BCCode 116 repeatedly the last few days. I built this desktop in january and originally had a raedon 6800 video card. I RMA'd it because it kept crashing. I then got a geforce gtx470 twin frozrII from MSI. It had a few problems at first then ran fine for months up until recently. Whenever my computer would restart to install windows updates my computer would repeatedly crash and get bcc 116 until it would finally become stable and would not have any problems until it restarted again. I recently might have gotten a keylogger of sorts so i reformatted hoping that it would solve the video card issue and the keylogger if I had one. After reformatting I tried to install the latest driver for my graphics card. During this time it would usually crash mid installation and I would get the BCCode 116 when the computer restarted. I have ran a disk check and it came up with nothing, as well as a memtest86+ and it found no errors as well. Here are a list of system specs and i have attached the dumpfiles and system health report as well.

OS: Windows 7 x64
Mobo: ASROCK p67 pro3
CPU: Intel i5-2300 2.8ghz
memory: G.skill rip jaw DDR3 1600 4 gbx2
PSU: corsair 750w
graphics card: MSI GeForce gtx 470 Twin FrozrII

I have been looking around at other bccode 116 issues and I cant seem to find a definite solution. Im not really sure what to do because this is my second video card and it is pretty unlikely I received two bad cards. Also this is my second mobo because the first one had the SATA II malfunction with the sandy bridge chip set. So I doubt I would have a bad pci slot two times in a row as well. Any thoughts?

cykid15 · 30 Jun 2011

Oh and I also tried cleaning and reseating everything and that did not help

**yowanvista** · 30 Jun 2011

BC116 is caused by problems with your RAM of Graphic card
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Test both
RAM - Test with Memtest86+
http://www.sevenforums.com/tutorials...test-occt.html

Post back with the results of both tests

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800afca010, fffff880106c6f10, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )


VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800afca010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880106c6f10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+801f10
fffff880`106c6f10 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03dc0b48 fffff880`04472000 : 00000000`00000116 fffffa80`0afca010 fffff880`106c6f10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`03dc0b50 fffff880`04445867 : fffff880`106c6f10 fffffa80`09e1c000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03dc0b90 fffff880`04471e0f : 00000000`ffffd84d 00000000`00000080 fffffa80`0afca010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`03dc0c40 fffff880`04540ec1 : fffffa80`09ed6a20 00000000`00000080 00000000`00000000 fffffa80`09e90410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03dc0cc0 fffff800`03362bc6 : 00000000`042d2cb5 fffffa80`09ae9b60 fffffa80`06a09040 fffffa80`09ae9b60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03dc0d00 fffff800`0309dbc6 : fffff800`03239e80 fffffa80`09ae9b60 fffff800`03247c40 fffff880`01222534 : nt!PspSystemThreadStartup+0x5a
fffff880`03dc0d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+801f10
fffff880`106c6f10 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+801f10

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

cykid15 · 30 Jun 2011

Well I had already run memtest86+ last night for 8 hours and it did not find any errors. Also I just ran the OCC GPU memtest for 10 passes and it did not find any errors as well. It would not let me do the GPU: OCCT test or PSU test.

It said I could not run those tests because directx 9 was not up to date. I have directx 11 however...

**yowanvista** · 30 Jun 2011

Quote: Originally Posted by cykid15

Well I had already run memtest86+ last night for 8 hours and it did not find any errors. Also I just ran the OCC GPU memtest for 10 passes and it did not find any errors as well. It would not let me do the GPU: OCCT test or PSU test.

It said I could not run those tests because directx 9 was not up to date. I have directx 11 however...

OCCt needs the latest DX9 runtimes
Download Details - Microsoft Download Center - DirectX End-User Runtime

cykid15 · 30 Jun 2011

ok currently running OCCT GPU test for an hour, Ill post back with the results when its finished'

I also noticed that the RAM i am using isnt listed on the list of compatible RAM for my mobo
ASRock > Products > P67 Pro3 > Memory Support List

G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D-8GBRL

is the RAM i have. I didnt think that the list above would be the only RAM that will work for that board or am i mistaken?

cykid15 · 30 Jun 2011

Well the GPU test came back without errors. Here is the report.

I have crashed the most at windows start up right after i login or shortly after. I have also crashed a bunch recently trying to install new drivers for my graphics card. I dont know if what I mentioned before about my RAM not being on the compatibility list is the problem or what. But all these tests are coming back without errors :/

cykid15 · 30 Jun 2011

ran memtest86+ again and no errors. would it give an error if the ram was incompatible with the mobo? Because im thinking its either my ram or something messed up with my drivers. Since this is my second video card and second motherboard(same kind however) the only thing that hasnt changed has been my RAM.

cykid15 · 01 Jul 2011

Would memtest86+ give errors for incompatible ram? also would incompatible ram be a possible cause for bccode 116?

**yowanvista** · 02 Jul 2011

Quote: Originally Posted by cykid15

Would memtest86+ give errors for incompatible ram? also would incompatible ram be a possible cause for bccode 116?

No only if the sticks are bad. Yes it could be a cause

Windows 7: BCCode 116

BCCode 116 problems?