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Windows 7: Frequent BSOD problems

03 Jul 2011   #1
El Kabong

Windows 7 Ultimate x64 w/Service Pack 1 - build 7601
 
 
Frequent BSOD problems

Hi,

I went to another forum for this problem first and they directed me here after some time. You can find the thread here, and it should contain the information about what I have done already.

In short, I have been experiencing frequent BSODs (and other problems like browser crashes) ever since I had a problem flashing a BIOS update (I eventually got it to work with the most previous release). I think I reset the BIOS settings to the default and that is what may be causing the problem, but I'm not sure.

My system runs an ASUS P5N-E SLI motherboard with Intel Core2 Q6600 Quad processor @ 2.40 GHz. The original system is nearly four years old.

I made an upgrade to 6 GB RAM at one point, but (as you'll see if you read the thread I linked) I am running 4 GB at the moment. (Which is another question-- should I go ahead and put back in the 2 GB I removed? They don't seem to be causing the problem and the system certainly runs faster with them in.)

I'm running Windows 7 Ultimate 64-bit with Service Pack 1. It's a full retail version although I honestly don't remember when I installed this version of the software (I would say maybe six months ago? Definitely less than a year but not the immediate past.)

Anyway, I'm basically lost now. I know enough about computers to follow instructions, but not enough at this point to know how to diagnose my problem, let alone solve it.

I've attached the files as directed in the BSOD posting guide and my system specs are in my profile. It's late and I'm pretty tired, so I hope I haven't forgotten anything. Thanks in advance for your help.

One more note: In the system report I noticed it said "High Definition Audio Device" was disabled or in error and that may be a problem. I have sound on my motherboard, but I also have an SB X-Fi Xtreme Audio card that I actually use for sound, so the "error" may be the onboard sound being disabled intentionally. (Or it may not.)

Thanks again.


My System SpecsSystem Spec
.

03 Jul 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by El Kabong View Post
Hi,

I went to another forum for this problem first and they directed me here after some time. You can find the thread here, and it should contain the information about what I have done already.

In short, I have been experiencing frequent BSODs (and other problems like browser crashes) ever since I had a problem flashing a BIOS update (I eventually got it to work with the most previous release). I think I reset the BIOS settings to the default and that is what may be causing the problem, but I'm not sure.

My system runs an ASUS P5N-E SLI motherboard with Intel Core2 Q6600 Quad processor @ 2.40 GHz. The original system is nearly four years old.

I made an upgrade to 6 GB RAM at one point, but (as you'll see if you read the thread I linked) I am running 4 GB at the moment. (Which is another question-- should I go ahead and put back in the 2 GB I removed? They don't seem to be causing the problem and the system certainly runs faster with them in.)

I'm running Windows 7 Ultimate 64-bit with Service Pack 1. It's a full retail version although I honestly don't remember when I installed this version of the software (I would say maybe six months ago? Definitely less than a year but not the immediate past.)

Anyway, I'm basically lost now. I know enough about computers to follow instructions, but not enough at this point to know how to diagnose my problem, let alone solve it.

I've attached the files as directed in the BSOD posting guide and my system specs are in my profile. It's late and I'm pretty tired, so I hope I haven't forgotten anything. Thanks in advance for your help.

One more note: In the system report I noticed it said "High Definition Audio Device" was disabled or in error and that may be a problem. I have sound on my motherboard, but I also have an SB X-Fi Xtreme Audio card that I actually use for sound, so the "error" may be the onboard sound being disabled intentionally. (Or it may not.)

Thanks again.
This is easy. Two problems

1-ASACPI.SYS a major cause of BSOD's in the 2005 rev.


The pre 2009 version of this driver is a known BSOD cause.


The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

2-Your AVG is cause of many of these. Remove and replace with Microsoft Security Essentials




AVG Removal Tool

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec
03 Jul 2011   #3
El Kabong

Windows 7 Ultimate x64 w/Service Pack 1 - build 7601
 
 

Thanks. I updated the ASACPI.sys driver (even having another BSOD while I did that, that specifically pointed to the driver, but I did it again upon reboot and it worked fine). The AVG Removal Tool link redirects to AVG PC tuneup, though, and I can't find any link from there to remove the AVG software.
My System SpecsSystem Spec
.


03 Jul 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by El Kabong View Post
Thanks. I updated the ASACPI.sys driver (even having another BSOD while I did that, that specifically pointed to the driver, but I did it again upon reboot and it worked fine). The AVG Removal Tool link redirects to AVG PC tuneup, though, and I can't find any link from there to remove the AVG software.
Checking for an other one
My System SpecsSystem Spec
03 Jul 2011   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by El Kabong View Post
Thanks. I updated the ASACPI.sys driver (even having another BSOD while I did that, that specifically pointed to the driver, but I did it again upon reboot and it worked fine). The AVG Removal Tool link redirects to AVG PC tuneup, though, and I can't find any link from there to remove the AVG software.
Checking for an other one



Download AVG Remover 9.0.0.658 Free - Freeware utility that enables you to remove AVG in case the uninstallation process has failed repeatedly - Softpedia

Thanks for letting me know so I can change it.
My System SpecsSystem Spec
03 Jul 2011   #6
El Kabong

Windows 7 Ultimate x64 w/Service Pack 1 - build 7601
 
 

Never mind, a reboot fixed the Defender problem, thanks
My System SpecsSystem Spec
04 Jul 2011   #7
El Kabong

Windows 7 Ultimate x64 w/Service Pack 1 - build 7601
 
 

So I did everything as described, and today I had another BSOD with a BAD_POOL_HEADER message. I'm not sure what to do next; it seems like my computer is still having frequent problems.

edit: Just had a MEMORY_MANAGEMENT BSOD which makes two in less than an hour. Is there any other information I can send you to help diagnose and fix the problem?
My System SpecsSystem Spec
04 Jul 2011   #8
El Kabong

Windows 7 Ultimate x64 w/Service Pack 1 - build 7601
 
 

Gonna keep posting as long as I have updates... third BSOD today, and this one came with a pretty detailed message: "disable all anti-virus, disk defragmentation utilities..." and something else and then told me to run "chkdsk /f". Unfortunately, I wasn't able to write down the entire instructions before the computer rebooted. Does the computer dump the BSOD info somewhere where I can easily find it?

Something is seriously wrong, isn't it?

edit: chkdsk came back with nothing wrong, but I just had another MEMORY_MANAGEMENT blue screen. That's four today, a day after I finished with all the steps outlined in the help post. Can someone please tell me what's going on?
My System SpecsSystem Spec
05 Jul 2011   #9
El Kabong

Windows 7 Ultimate x64 w/Service Pack 1 - build 7601
 
 

OK, I think the computer had a fifth BSOD just now, because I left and came back and it had restarted (it could have been an update, but I doubt it). I'm going to attach the file here with the relevant information. Everything from 7/4 onwards is relevant (as in, it happened after I took the steps outlined in zigzag's reply).
My System SpecsSystem Spec
05 Jul 2011   #10
El Kabong

Windows 7 Ultimate x64 w/Service Pack 1 - build 7601
 
 

another BSOD. updated report.
My System SpecsSystem Spec
Reply

 Frequent BSOD problems




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