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Windows 7: BSOD on clean W7 x64 install after CPU/SSD upgrade

03 Jul 2011   #1
danielkun

W7 64bit
 
 
BSOD on clean W7 x64 install after CPU/SSD upgrade

Hello,

I've been using my Shuttle SG31G2 system for about 2 years with no problems at all. Last week I decided to do a small upgrade and got an Intel Q8400 CPU and a 64GB Crucial SSD (CTFDDAC064MAG-1G1). Since the upgrade I've been getting BSOD's randomly and I'm guessing it's the SSD although I don't know for sure. I'd be very thankful if someone could guide to what may be wrong.

Some quick info:

- I'm running Windows 7 SP1 64-bit, clean install with all windows updates installed and Intel drivers installed + latest amd radeon drivers.

- The BSOD's happen completely randomly without any interaction. I just have to turn the PC on and leave it on. Sometimes they come after a minute, sometimes the computer can run for 3-4 hours. Last night I watched a DVD and nothing happened. When I was going to turn the pc off and clicked the "start" button I got a BSOD.

- I did a memory test with MemTest86 and had it run for 15 minutes without any errors.

- Upgraded the SSD to it's latest firmware.

Any help or advice would be appreciated. Especially since I don't know whether the drive is at fault or my PC..

Thanks,
Daniel


My System SpecsSystem Spec
.
03 Jul 2011   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

There might be issue with the SSD because you have an older computer and I can't find any newer BIOS there might be compatibility issues with the SSD. If the crashes started after installing the SSD then there is a high probability that it is the culprit. Try putting your old drive back in and see if the crashes continue.

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul  3 09:52:41.567 2011 (UTC - 4:00)
System Uptime: 0 days 1:51:19.301
Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+d4 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  winamp.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiDeliverApc+d4
BiosReleaseDate = 07/02/2009
SystemManufacturer = Shuttle Inc
SystemProductName = SG31
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2675
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul  3 08:00:30.451 2011 (UTC - 4:00)
System Uptime: 0 days 2:51:26.810
Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+d4 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiDeliverApc+d4
BiosReleaseDate = 07/02/2009
SystemManufacturer = Shuttle Inc
SystemProductName = SG31
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2675
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul  3 03:55:23.034 2011 (UTC - 4:00)
System Uptime: 0 days 0:34:23.760
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
BiosReleaseDate = 07/02/2009
SystemManufacturer = Shuttle Inc
SystemProductName = SG31
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2675
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul  3 03:20:33.698 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:29.056
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1df )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+1df
BiosReleaseDate = 07/02/2009
SystemManufacturer = Shuttle Inc
SystemProductName = SG31
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2675
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jul  3 03:18:13.890 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:27.622
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wmpnetwk.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+100
BiosReleaseDate = 07/02/2009
SystemManufacturer = Shuttle Inc
SystemProductName = SG31
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2675
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Jul  2 18:45:38.714 2011 (UTC - 4:00)
System Uptime: 0 days 1:57:12.072
Probably caused by : ntkrnlmp.exe ( nt!PspReturnQuota+46 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  winamp.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!PspReturnQuota+46
BiosReleaseDate = 07/02/2009
SystemManufacturer = Shuttle Inc
SystemProductName = SG31
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2675
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
03 Jul 2011   #3
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I believe there are firmware updates for your SSD this could explain all your problems.
(as firmware issues tend to look like hardware failure)


Looks like it may be the case since they are up to version 7 with the firmware for that drive.
Crucial.com Product Downloads - Firmware Updates
My System SpecsSystem Spec
.

03 Jul 2011   #4
danielkun

W7 64bit
 
 

mgorman87, Maguscreed

Thank you for your replies. I updated the drive to version 7 before installing Windows 7 (again) last night so I'm already running the latest firmware.
Right now I think I may try:

1.) Install 32bit version of W7 and see if it helps. (Not really sure if this will help..)
2.) Put my old HDD back and see if the problem still occurs.

Thank you.
My System SpecsSystem Spec
04 Jul 2011   #5
danielkun

W7 64bit
 
 

I installed W7 32bit and it's been running for 2 days now without any BSODs.

There must be a faulty driver in the 64bit version
My System SpecsSystem Spec
04 Jul 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Quote   Quote: Originally Posted by danielkun View Post
I installed W7 32bit and it's been running for 2 days now without any BSODs.

There must be a faulty driver in the 64bit version
Would be rare but not unheard of.
My System SpecsSystem Spec
Reply

 BSOD on clean W7 x64 install after CPU/SSD upgrade




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