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Windows 7: HP Pavilion DV7 BSOD's

04 Jul 2011   #1

windows 7 ultimate
 
 
HP Pavilion DV7 BSOD's

Happens quite frequently - just trying to figure out where to start troubleshooting.

CPU - ZM87
O/S Windows 7/Pro 64 & 32
8 Gb RAM
2ea. WD 320 black h/d

My System SpecsSystem Spec
.

04 Jul 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Start off by removing Dameon Tools/Alcohol 120%. Its driver, SPTD, is known to cause BSODs. Once the program is removed run the SPTD removal tool. http://www.duplexsecure.com/en/downloads
that's the first most likely cause I see of this if it is software related.


Your getting the WHEA hardware code.
This can be caused by a glitchy overclock.

I can also be caused by actual faulting hardware.
You can try running this in case a windows file is to blame. SFC /SCANNOW Command - System File Checker

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800853b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000181, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`009f0a08 fffff800`02c1fa3b : 00000000`00000124 00000000`00000000 fffffa80`0853b038 00000000`b6000000 : nt!KeBugCheckEx
fffff880`009f0a10 fffff800`02de3563 : 00000000`00000001 fffffa80`08432cb0 00000000`00000000 fffffa80`08432d00 : hal!HalBugCheckSystem+0x1e3
fffff880`009f0a50 fffff800`02c1f700 : 00000000`00000728 fffffa80`08432cb0 fffff880`009f0db0 00000000`00870100 : nt!WheaReportHwError+0x263
fffff880`009f0ab0 fffff800`02c1f052 : fffffa80`08432cb0 fffff880`009f0db0 fffffa80`08432cb0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009f0c00 fffff800`02c12e8f : 00000000`000003da 00000000`00000001 fffff880`009f0e30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009f0c40 fffff800`02cd45ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009f0c70 fffff800`02cd4453 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f0db0 00000000`70b34121 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0038cc60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x70b34121


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------
My System SpecsSystem Spec
05 Jul 2011   #3

windows 7 ultimate
 
 

ran the SFC SCANNOW...so far working great! usually would have BSOD'd a few times since yesterday evening.
Thx Maguscreed
My System SpecsSystem Spec
.


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 HP Pavilion DV7 BSOD's




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