BSOD System_Service_Exception; Literaly No Access to Computer!

plzhelpmeh said:

First and foremost Thank You to anyone looking into this problem; Although inexperienced with how computers work I am more than willing to take advice/instruction.

Recently my computer (due to an infection?) has encounterd the SYSTEM_SERVICE_EXCEPTION BSOD and has exhibited several problems:

- Running slowly at a unusable pace, and constantly freezing...
- Failing to login, either freezing or shutting down itself (although safe mode sometimes works)
- Dening internet access or connection, and oddly
- Showing Blue Screen everytime I try to fix and/or diagnose the problem

This has left my computer practicaly usless, and I am worried that it may remain that way.
The problems started occouring when I was normally browsing the Internet and working with my computer. A pop-up advertising "Malwarebytes Anti-Virus Software" showed itself on my screen, suggesting I had several thousands problems on my computer. Knowing from prior experience that these softwares are often viruses within themselves I promptly exited the pop-up. Oddly the pop-up appeared again and proceeded to instal itself regardless; exiting or trying to stop it only led to more text boxes and pop ups.
Afterwards the above symptoms occoured and continue until now.

Whenever I try to fix the problem; (Scanning w/ Norton 360, Attempting to uninstall Malwarebytes, and Attempting to System Restore) The BSOD appears; as if almost on purpose, leaving me to drudge through slow running and login failures all again. Just now I have finaly snuck into software management quick enough and uninstalled Malwarebytes. All problems still happen.

I will (with any instruction) retrive as much info as possible and here is what I could scavange...

I use Windows 7 Home Premium,

Windows Error Check shows:

OS Version: 6.1.76600.2.0.0.768.3
Locale ID: 1033
Service Pack: 0_0
BC code: 3b

BCP1: 00000000C0000005
BCP2: FFFFF80002BA4OBF
BCP3: FFFFF880035C4BFO
BCP4: 0000000000--

I have no idea what any of this means, but I will be more than willing to retrive what I can.
Thanks Again.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

It seems as if the Blue Screen is acting up when I interact with the Minidump files as well... Managed to get it onto a flash drive (and zip it?) And also please note I am using a second computer; as the infected one is unusable. Attaching files now...

plzhelpmeh said:

It seems as if the Blue Screen is acting up when I interact with the Minidump files as well... Managed to get it onto a flash drive (and zip it?) And also please note I am using a second computer; as the infected one is unusable. Attaching files now...

These were all virtually identical (pool_corruption--Memory) caused by an un-name driver.

Please run these two tests




Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.



Driver verifier

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.