Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: HP desktop randomly restarts

05 Jul 2011   #1

windows 7 home premium 64bit
HP desktop randomly restarts

I have just bought a refurbished HP computer, and am experiencing random restarts, particularly when watching videos on youtube. The computer just suddenly goes black and turns off and back on again. I'm a complete novice at computers so I'm not 100% sure what's the issue here. I'm running windows 7 64bit home premium.

Any help would be greatly appreciated.

Here is the error message:

problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004D11038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

My System SpecsSystem Spec

05 Jul 2011   #2

windows 7 home premium 64bit

zipped files
My System SpecsSystem Spec
06 Jul 2011   #3

windows 7 home premium 64bit

any help at all?
My System SpecsSystem Spec

06 Jul 2011   #4

windows 7 home premium 64bit

i noticed that when ever i go on flash based websites, videos or games the desktop crashes. Ive managed to pin this down to google chrome. It some reason doesnt like flash based applications. So ive gone back to internet explorer 32bit verison, and everything seems to be fine now. no crashes so far!

hope this helps someone else! i spent all day trying to solve this with no replies! thanks anyways!
My System SpecsSystem Spec
06 Jul 2011   #5

Windows 7 Ultimate 64bit SP1

Hi,welcome to SF
The folder you have uploaded is empty.
Please follow this steps and upload the minidumps
In meantime,
Uninstall AVG and avg toolbar.
Uninstall Comodo.
Download and install MSE
Enable windows firewall.
My System SpecsSystem Spec

 HP desktop randomly restarts

Thread Tools

Similar help and support threads for2: HP desktop randomly restarts
Thread Forum
Solved BSOD and then restarts, randomly BSOD Help and Support
System restarts randomly BSOD Help and Support
PC randomly restarts for the last 2 weeks BSOD Help and Support
My computer restarts randomly BSOD Help and Support
system restarts randomly BSOD Help and Support
PC randomly restarts - no bsod BSOD Help and Support
Custom PC randomly restarts.. BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:09 PM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33