HP desktop randomly restarts


  1. mrhectic
    Posts : 4
    windows 7 home premium 64bit
       New #1

    HP desktop randomly restarts


    I have just bought a refurbished HP computer, and am experiencing random restarts, particularly when watching videos on youtube. The computer just suddenly goes black and turns off and back on again. I'm a complete novice at computers so I'm not 100% sure what's the issue here. I'm running windows 7 64bit home premium.

    Any help would be greatly appreciated.

    Here is the error message:


    problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8004D11038
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\070611-21340-01.dmp
    C:\Users\Tariqur\AppData\Local\Temp\WER-42338-0.sysdata.xml

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    Last edited by mrhectic; 05 Jul 2011 at 19:53.
      My Computer
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  3. mrhectic
    Posts : 4
    windows 7 home premium 64bit
    Thread Starter
       New #2

    zipped files
      My Computer
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  4. mrhectic
    Posts : 4
    windows 7 home premium 64bit
    Thread Starter
       New #3

    any help at all?
      My Computer
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  6. mrhectic
    Posts : 4
    windows 7 home premium 64bit
    Thread Starter
       New #4

    i noticed that when ever i go on flash based websites, videos or games the desktop crashes. Ive managed to pin this down to google chrome. It some reason doesnt like flash based applications. So ive gone back to internet explorer 32bit verison, and everything seems to be fine now. no crashes so far!

    hope this helps someone else! i spent all day trying to solve this with no replies! thanks anyways!
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  7. panais
    Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       New #5

    Hi,welcome to SF :)
    The folder you have uploaded is empty.
    Please follow this steps and upload the minidumps https://www.sevenforums.com/crashes-d...tructions.html
    -----------------
    In meantime,
    Uninstall AVG and avg toolbar.
    Uninstall Comodo.
    Download and install MSE http://www.microsoft.com/security/pc-security/mse.aspx
    Enable windows firewall.
    Last edited by panais; 06 Jul 2011 at 17:27.
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