Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 Home Premium 64bit BSOD

06 Jul 2011   #1
ssandovalb

Windows 7 Home Premium 64bit
 
 
Windows 7 Home Premium 64bit BSOD

My windows 7 Home Premium has been crashing for a while now, i have been getting the BSOD. The PC was bought directly from the store no changes have been made to the hardware nor the OS. I updated several drivers including the audio and video to see if the crashing would stop but it didn't. About 5 days ago the pc wouldn't start at all I thought it was a problem with the RAM (it originally came with 3gb a 1gb + 2gb sticks) I removed the 1 gb and it was able to boot. I tested both ram sticks individually to see if they had any errors, no errors found.At the moment the perfmon report was conducted only the 1gb stick was installed.

I have attached the perfmon report and several mini dump files. i also have norton 360 installed ive heard that it might be a cause for bsod, it would be greatly appreciated if you can help me figure what the problem is.

Specs
Windows 7 home premium 64bit-no changes have been made
Full Retail
System Name:EL1333
Processor:AMD Athlon Processor LE-1660
Video Card:Nividia GeForce 6150SE nForce 430
The PC is about 1-2 years old


My System SpecsSystem Spec
.
06 Jul 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ssandovalb View Post
My windows 7 Home Premium has been crashing for a while now, i have been getting the BSOD. The PC was bought directly from the store no changes have been made to the hardware nor the OS. I updated several drivers including the audio and video to see if the crashing would stop but it didn't. About 5 days ago the pc wouldn't start at all I thought it was a problem with the RAM (it originally came with 3gb a 1gb + 2gb sticks) I removed the 1 gb and it was able to boot. I tested both ram sticks individually to see if they had any errors, no errors found.At the moment the perfmon report was conducted only the 1gb stick was installed.

I have attached the perfmon report and several mini dump files. i also have norton 360 installed ive heard that it might be a cause for bsod, it would be greatly appreciated if you can help me figure what the problem is.

Specs
Windows 7 home premium 64bit-no changes have been made
Full Retail
System Name:EL1333
Processor:AMD Athlon Processor LE-1660
Video Card:Nividia GeForce 6150SE nForce 430
The PC is about 1-2 years old
Easy your Symantec. A known cause of BSOD's and it is yours


Unable to load image SYMDS64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
Probably caused by : SYMDS64.SYS ( SYMDS64+669d4 )

I would remove and replace with Microsoft Security Essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Virus, Spyware & Malware Protection | Microsoft Security Essentials
My System SpecsSystem Spec
07 Jul 2011   #3
ssandovalb

Windows 7 Home Premium 64bit
 
 

Hey thank you so much for the fast response! Question after i uninstalled Norton 360 a little later my pc crashed again. and even when trying to start in safe mode i would get the bsod. It got to a point where it wouldn't boot at all and all i would get was a long beep, the light on the front of pc and the fan were on but no video. Could it still be Norton 360? i didnt see your post link for the norton removal tool so i uninstalled it directly from the application. Could that be the problem? Well i restore the OS to its factory settings do you think that will do it? And for future reference if Norton is not removed properly will it still cause the pc to crash even in safe mode as it did?
My System SpecsSystem Spec
.

07 Jul 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ssandovalb View Post
Hey thank you so much for the fast response! Question after i uninstalled Norton 360 a little later my pc crashed again. and even when trying to start in safe mode i would get the bsod. It got to a point where it wouldn't boot at all and all i would get was a long beep, the light on the front of pc and the fan were on but no video. Could it still be Norton 360? i didnt see your post link for the norton removal tool so i uninstalled it directly from the application. Could that be the problem? Well i restore the OS to its factory settings do you think that will do it? And for future reference if Norton is not removed properly will it still cause the pc to crash even in safe mode as it did?
I doubt it was Norton that is causing the current problem but a restore would help if it is software related. If it is hardware it would not.
My System SpecsSystem Spec
Reply

 Windows 7 Home Premium 64bit BSOD




Thread Tools




Similar help and support threads
Thread Forum
BSOD Trying to install Windows 7 Home Premium 64Bit
Hello, I my Laptop was having this same error when I had windows 7 on it and I tried everything but then i installed Linux on the laptop and it works great! But I like windows better for my software. So I put in my windows 7 disk and it keeps coming up with this error which is the same message...
BSOD Help and Support
BSOD (Windows 7 Home Premium 64bit)
Here's my BSOD report. The GeForce graphics card error is a 'long-standing' problem; I doubt that has anything to do with this BSOD -Windows 7 X64 -Not the original OS (was Vista) -Full retail (legally bought) version -I bought my computer/hardware on 13th March 2007 -installed Windows 7...
BSOD Help and Support
BSOD Windows 7 Home Premium 64Bit
Hi I get random BSOD no idea why sometimes the computer won't have any for 1-2 weeks then randomly in a blue moon i'll get them please help me :(
BSOD Help and Support
Windows 7 Home Premium 64bit Random BSOD
Good Morning All! So I've spent the last week troubleshooting random BSOD's on my 2 month old HP Pavilion elite....I've replaced the original ATI video card with an Nvidia GT 240, uninstalled McAfee anti-virus and loaded AVG (which I've read on here also causes problems), ran the Windows memory...
BSOD Help and Support
Windows 7 Home Premium 64bit BSOD help!
Have had multiple BSOD all starting with trying to open firefox 3.6.12. My laptop is a HP Pavilion dv4-2160us with an i5 and 4 gigs memory and 320 gig hard drive. Have attached dump files. And my OS is OEM with the laptop bought in early June 2010 Thanks in advance for any help anyone is able...
BSOD Help and Support
BSOD Windows Home Premium 64bit
I've been getting a blue screen lately and I'm not 100% sure why. Any help would be greatly appreciated. Thanks a lot! OS: Windows Home Premium 64bit Retail Fresh install. The system is near brand new. Maybe only 2 months old.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:42.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App