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Windows 7: Boot bcd error 0xc00000e9

07 Jul 2011   #1

Windows 7 Ultimate x64
 
 
Boot bcd error 0xc00000e9

Sorry if this is in the wrong thread. If it is, please move it to a more proper one, thanks!
Today I went to turn on my laptop and got the following error message on startup:
"File:\boot\BCD Status: 0xc00000e9 unexpected I/O error has occurred" and it says that it could be caused by removing a removable storage device while in use. At the top is a bar saying "Windows Boot Manager". I looked around the interwebs and found similar stories where the hard drive had just completely failed. Because I am using an OEM installed OS (Windows 7 Ultimate x64) I can not do a repair install without a specific hard drive partition. Bios still sees the hard drive and Windows setup driver browsing sees the boot partition so I'm not sure if it is completely dead. If a repair install is all that is needed, and I know this is a long shot, but would I be able to use my non-OEM Windows 7 Home Premium x64 disc to do the repair, even though this is ultimate? The Laptop is only about a week old so I'm quite angry that it would fail so early in its life. Thank you in advance for your help.

EDIT: Booted up recovery disc for home premium. This allows me to at least access command prompt for the boot partition. If there is a specific command that could help fix this, please tell me. Thanks!



My System SpecsSystem Spec
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07 Jul 2011   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Press the F8 key repeatedly at boot up or use the Startup disk.

Do this:

Startup Repair
Note: You may need to do startup repair 3 to 4 times.
Startup Repair - Run 3 Separate Times

Startup Repair Infinite Loop Recovery

System Repair Disc - Create
My System SpecsSystem Spec
07 Jul 2011   #3

Windows 7 Ultimate x64
 
 

I have tried the F8 trick and it does not bring anything up and simply goes to the error message. My "recovery disc", if you can call it that, really does nothing but attempt to boot the recovery partition on the hard disk which that partition is gone, along with every other partition except for the boot partition. (X:\) I cant do startup repair without the recovery partition. It still has its warrenty though, so I'm going to send it back to Dell and get a new hard drive installed becuase this just isn't worth the hassle it is creating.
My System SpecsSystem Spec
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08 Jul 2011   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Try using the Startup Repair CD:
System Repair Disc - Create
My System SpecsSystem Spec
08 Jul 2011   #5

Win 8 RP, Win 7, XP
 
 

The Windows 7 Repair disk has only 2 versions 32-bit and 64-bit.
There is no Home, Prof. or Ultimate version for repair disks.
My System SpecsSystem Spec
11 Jul 2011   #6

Windows 7 Ultimate x64
 
 

Yes, the hard drive has failed (why the home premium disc probably didn't see the OS) I am new to the whole different editions of Windows thing. I most commonly use 98SE. Strangely enough, my Ubuntu 10.04 disc saw the entire hard drive...
My System SpecsSystem Spec
11 Jul 2011   #7

Windows 7 Ultimate SP1 64-Bit
 
 

If my experience with Dell is anything to go by, you shouldn't have any trouble getting your laptop repaired, although I think in your case I'd be asking for a replacement as things have gone pear-shaped a week after you bought it.

Anyway, back to my experience. I bought a Dell desktop in May 2010 through my local reseller and a two-year guarantee was included in the deal.

The motherboard failed a couple of weeks ago so I took the tower in for repair expecting to be without the computer for at least two weeks, so I was surprised to receive a phone call the next day telling me my computer was ready for collection.

It turns out that Dell franchise a lot of their repairs to agents around the country. When the one for my area was informed of my predicament she arranged to call into the store the same day to see if she could do the repair.

One motherboard, one CPU, one heatsink and three hours later, my computer was as good as new.

I'll keep my fingers crossed that your outcome is as good.
My System SpecsSystem Spec
12 Jul 2011   #8

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by RetroGamer View Post
Yes, the hard drive has failed (why the home premium disc probably didn't see the OS) I am new to the whole different editions of Windows thing. I most commonly use 98SE. Strangely enough, my Ubuntu 10.04 disc saw the entire hard drive...
Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic
My System SpecsSystem Spec
20 Aug 2011   #9

Windows 7 Ultimate x64
 
 

Yeah, did that and it showed complete HDD failure, simply sent it to dell and they got it back so quickly! A few days and it was mine again working like new.
My System SpecsSystem Spec
21 Aug 2011   #10

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Well done.
My System SpecsSystem Spec
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