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Windows 7: Computer crashes (Please help asap)


07 Jul 2011   #1

Windows 7 Enterprise
 
 
Computer crashes (Please help asap)

Okay, so what's happening is that if i turn my computer on, log in and go to windows, the screen is black and there pop's message that says ''ASUS SmartDoctor is loading'' or something like that. but during that the message box ''theme'' changes to windows 7 classic (no aero) and then the computer turns off and starts again..
Only way i've managed to get to the desktop is by turning my pc off from the back of the computer with a switch on/off and then starting pc, with that i can get to the desktop and go to some programs for like 2-3 minutes and then it crashes the same way (turns off and restarts).
This crashing started after i downloaded music (torrent) and then opened a .mp3 that wasnt like a song but it bugged my winamp and started to lagg very hard.. So i thought that i'd shutdown the pc by holding the start button in my pc, because that huge lagg has happened to me few more times when i've been trying to listen to songs that are on my winamp playlist but are not in the computer anymore/or in different folder.. So after I turned my pc back on, the crash happened first time, so i thought it would be because of having my pc on 2days so overheating or something.. Well i woke up and tested again, same thing..

At the moment I'm writing this on safe mode with network on which seems to work.
And i've read something about these crashes and mainly it seems to be about overheating but i've checked and all coolers are running fine and doesnt seem to be hot.

I tried other songs which we're real songs in the same torrent file, and they worked fine (i tested them during the 2-3min until pc crashes).

And i've tried scanning the computer with Free Avast! Full scan but it didnt find anything, scanned with Spybot Search & Destroy too.

I have Windows 7 Home Premium 64-bit V.7601 Service Pack 1
AMD Phenom II x4 955
ATI HD 6850
8 GB Team Group RAM
ASUS M4A77T MOBO

I am from Finland and 14years old but i understand something about computers, and my english ain't that good so hope you understand, help!

My System SpecsSystem Spec
.

07 Jul 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dPence View Post
Okay, so what's happening is that if i turn my computer on, log in and go to windows, the screen is black and there pop's message that says ''ASUS SmartDoctor is loading'' or something like that. but during that the message box ''theme'' changes to windows 7 classic (no aero) and then the computer turns off and starts again..
Only way i've managed to get to the desktop is by turning my pc off from the back of the computer with a switch on/off and then starting pc, with that i can get to the desktop and go to some programs for like 2-3 minutes and then it crashes the same way (turns off and restarts).
This crashing started after i downloaded music (torrent) and then opened a .mp3 that wasnt like a song but it bugged my winamp and started to lagg very hard.. So i thought that i'd shutdown the pc by holding the start button in my pc, because that huge lagg has happened to me few more times when i've been trying to listen to songs that are on my winamp playlist but are not in the computer anymore/or in different folder.. So after I turned my pc back on, the crash happened first time, so i thought it would be because of having my pc on 2days so overheating or something.. Well i woke up and tested again, same thing..

At the moment I'm writing this on safe mode with network on which seems to work.
And i've read something about these crashes and mainly it seems to be about overheating but i've checked and all coolers are running fine and doesnt seem to be hot.

I tried other songs which we're real songs in the same torrent file, and they worked fine (i tested them during the 2-3min until pc crashes).

And i've tried scanning the computer with Free Avast! Full scan but it didnt find anything, scanned with Spybot Search & Destroy too.

I have Windows 7 Home Premium 64-bit V.7601 Service Pack 1
AMD Phenom II x4 955
ATI HD 6850
8 GB Team Group RAM
ASUS M4A77T MOBO

I am from Finland and 14years old but i understand something about computers, and my english ain't that good so hope you understand, help!
ASUS SmartDoctor - A powerful utility designed for three major goals: overclocking, monitoring and cooling. If you aren't overclocking you dont need it.

Might be something else and cant tell until we get more info from you.

Since you can boot into safe mode and you mentioned the change to basic from aero it might also be a video driver (which isnt loaded in safe mode)

Can you either upload the DMP file (if you have had blue screens) Or




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
07 Jul 2011   #3

Windows 7 Enterprise
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by dPence View Post
Okay, so what's happening is that if i turn my computer on, log in and go to windows, the screen is black and there pop's message that says ''ASUS SmartDoctor is loading'' or something like that. but during that the message box ''theme'' changes to windows 7 classic (no aero) and then the computer turns off and starts again..
Only way i've managed to get to the desktop is by turning my pc off from the back of the computer with a switch on/off and then starting pc, with that i can get to the desktop and go to some programs for like 2-3 minutes and then it crashes the same way (turns off and restarts).
This crashing started after i downloaded music (torrent) and then opened a .mp3 that wasnt like a song but it bugged my winamp and started to lagg very hard.. So i thought that i'd shutdown the pc by holding the start button in my pc, because that huge lagg has happened to me few more times when i've been trying to listen to songs that are on my winamp playlist but are not in the computer anymore/or in different folder.. So after I turned my pc back on, the crash happened first time, so i thought it would be because of having my pc on 2days so overheating or something.. Well i woke up and tested again, same thing..

At the moment I'm writing this on safe mode with network on which seems to work.
And i've read something about these crashes and mainly it seems to be about overheating but i've checked and all coolers are running fine and doesnt seem to be hot.

I tried other songs which we're real songs in the same torrent file, and they worked fine (i tested them during the 2-3min until pc crashes).

And i've tried scanning the computer with Free Avast! Full scan but it didnt find anything, scanned with Spybot Search & Destroy too.

I have Windows 7 Home Premium 64-bit V.7601 Service Pack 1
AMD Phenom II x4 955
ATI HD 6850
8 GB Team Group RAM
ASUS M4A77T MOBO

I am from Finland and 14years old but i understand something about computers, and my english ain't that good so hope you understand, help!
ASUS SmartDoctor - A powerful utility designed for three major goals: overclocking, monitoring and cooling. If you aren't overclocking you dont need it.

Might be something else and cant tell until we get more info from you.

Since you can boot into safe mode and you mentioned the change to basic from aero it might also be a video driver (which isnt loaded in safe mode)

Can you either upload the DMP file (if you have had blue screens) Or




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
Ok now i changed the settings you said, the %systemroot%\Minidump was something MEMORY or something i dont remember, and i took the Automatically restart off too.
Then i booted pc in normal mode and it crashed again with a restart even tho, i did uncheck the automatical restart? but yeah, i got the minidump file in rar now.

[EDIT] Btw, i use the ASUS SmartDoctor to change my pc fan speeds, i dont think it's the problem since it has worked fine before.
[EDIT2] I forgot to change the minidump to small memory dump before booting, is it necessary?
My System SpecsSystem Spec
.


07 Jul 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dPence View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by dPence View Post
Okay, so what's happening is that if i turn my computer on, log in and go to windows, the screen is black and there pop's message that says ''ASUS SmartDoctor is loading'' or something like that. but during that the message box ''theme'' changes to windows 7 classic (no aero) and then the computer turns off and starts again..
Only way i've managed to get to the desktop is by turning my pc off from the back of the computer with a switch on/off and then starting pc, with that i can get to the desktop and go to some programs for like 2-3 minutes and then it crashes the same way (turns off and restarts).
This crashing started after i downloaded music (torrent) and then opened a .mp3 that wasnt like a song but it bugged my winamp and started to lagg very hard.. So i thought that i'd shutdown the pc by holding the start button in my pc, because that huge lagg has happened to me few more times when i've been trying to listen to songs that are on my winamp playlist but are not in the computer anymore/or in different folder.. So after I turned my pc back on, the crash happened first time, so i thought it would be because of having my pc on 2days so overheating or something.. Well i woke up and tested again, same thing..

At the moment I'm writing this on safe mode with network on which seems to work.
And i've read something about these crashes and mainly it seems to be about overheating but i've checked and all coolers are running fine and doesnt seem to be hot.

I tried other songs which we're real songs in the same torrent file, and they worked fine (i tested them during the 2-3min until pc crashes).

And i've tried scanning the computer with Free Avast! Full scan but it didnt find anything, scanned with Spybot Search & Destroy too.

I have Windows 7 Home Premium 64-bit V.7601 Service Pack 1
AMD Phenom II x4 955
ATI HD 6850
8 GB Team Group RAM
ASUS M4A77T MOBO

I am from Finland and 14years old but i understand something about computers, and my english ain't that good so hope you understand, help!
ASUS SmartDoctor - A powerful utility designed for three major goals: overclocking, monitoring and cooling. If you aren't overclocking you dont need it.

Might be something else and cant tell until we get more info from you.

Since you can boot into safe mode and you mentioned the change to basic from aero it might also be a video driver (which isnt loaded in safe mode)

Can you either upload the DMP file (if you have had blue screens) Or




To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
Ok now i changed the settings you said, the %systemroot%\Minidump was something MEMORY or something i dont remember, and i took the Automatically restart off too.
Then i booted pc in normal mode and it crashed again with a restart even tho, i did uncheck the automatical restart? but yeah, i got the minidump file in rar now.

[EDIT] Btw, i use the ASUS SmartDoctor to change my pc fan speeds, i dont think it's the problem since it has worked fine before.
[EDIT2] I forgot to change the minidump to small memory dump before booting, is it necessary?

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
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 Computer crashes (Please help asap)




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