Information
STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory
This is one of those Blue Screens that could mean almost anything but follow this and we should be able to start somewhere
- Make sure you have enough disk space.
- Check BIOS for Updates
- Scan fully with Anti-Virus
- Scan Memory for 8 Passes and check the slot as well
- If overclocking please return to factory clock settings or remove the device if not a Core component
Guide to using Memtest86+ - Geeks to Go Forums
Please Burn the ISO Image in the folder
For Reference:
Code:
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* *
* Bugcheck Analysis *
* *
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KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 973f5049, The address that the exception occurred at
Arg3: a2c76d1f, Trap Frame
Arg4: 00000000
Debugging Details:
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EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!GreGetDIBitsInternalWorker+6b0
973f5049 84508d test byte ptr [eax-73h],dl
TRAP_FRAME: a2c76d1f -- (.trap 0xffffffffa2c76d1f)
ErrCode = 00000000
eax=00000010 ebx=00000000 ecx=00000010 edx=00000000 esi=febad380 edi=fe94a4a0
eip=973f5049 esp=a2c76d93 ebp=a2c7bb5c iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
win32k!GreGetDIBitsInternalWorker+0x6b0:
973f5049 84508d test byte ptr [eax-73h],dl ds:0023:ffffff9d=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO
BUGCHECK_STR: 0x8E
PROCESS_NAME: explorer.exe
CURRENT_IRQL: 0
MISALIGNED_IP:
win32k!GreGetDIBitsInternalWorker+6b0
973f5049 84508d test byte ptr [eax-73h],dl
UNALIGNED_STACK_POINTER: a2c76d93
LAST_CONTROL_TRANSFER: from 00000000 to 973f5049
STACK_TEXT:
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!GreGetDIBitsInternalWorker+6b0
973f5049 84508d test byte ptr [eax-73h],dl
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!GreGetDIBitsInternalWorker+6b0
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: hardware
FAILURE_BUCKET_ID: IP_MISALIGNED
BUCKET_ID: IP_MISALIGNED
Followup: MachineOwner
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Thanks,
Josh
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