BSOD when laptop is sleeping

M

microwu

New member
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- x64 professional Win7
- clean installation of full retail version
- lenovo T500 bought in Jan 2010

My laptop restarts itself and crashes in sleep mode.
It happened before and was solved here in the forum but the problem came back.

Thank you!!!
 

My Computer My Computer

At a glance

Win 7 Professional x64Intel P8700 @2.53GHz4GATI mobility Radeon HD3650
Computer Manufacturer/Model Number
lenovo T500 2081 CTO
OS
Win 7 Professional x64
CPU
Intel P8700 @2.53GHz
Memory
4G
Graphics Card(s)
ATI mobility Radeon HD3650
Screen Resolution
1680x1050
Hard Drives
Hitachi TravelStar 7k500
Welcome
Your reports are consistent, they point to two possible causes
One Memory
Take a memory test with memtest86
http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/

This driver was also given as a cause. Update
Iastor.sys file description
Productname:Intel Matrix Storage Manager driver
Description:Intel Matrix Storage Manager driver
Company:Intel Corporation
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Thank you Richard, I just finished memtest and there was no error. My Intel Matrix Storage driver is already the latest version and it did not cause problems before. What else can I do to fix the BSOD problems?
Thanks!
 

My Computer My Computer

At a glance

Win 7 Professional x64Intel P8700 @2.53GHz4GATI mobility Radeon HD3650
Computer Manufacturer/Model Number
lenovo T500 2081 CTO
OS
Win 7 Professional x64
CPU
Intel P8700 @2.53GHz
Memory
4G
Graphics Card(s)
ATI mobility Radeon HD3650
Screen Resolution
1680x1050
Hard Drives
Hitachi TravelStar 7k500
Your reports were rather clear, I would make a system restore point then roll back the driver. If you still get the BSODs, give me the new report.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Hold on, the memory test should be 8 hours at least. You have to make 8 passes then test each slot for 8 morre passes.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Oh, ok, then I guess I only passed the first one.
will do it tonight.
Thanks!
 

My Computer My Computer

At a glance

Win 7 Professional x64Intel P8700 @2.53GHz4GATI mobility Radeon HD3650
Computer Manufacturer/Model Number
lenovo T500 2081 CTO
OS
Win 7 Professional x64
CPU
Intel P8700 @2.53GHz
Memory
4G
Graphics Card(s)
ATI mobility Radeon HD3650
Screen Resolution
1680x1050
Hard Drives
Hitachi TravelStar 7k500
Just take your time
Run it for 8 passes. Pass or fail, you must test each slot for 6-8 passes. Good luck
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
So the complete memory test turned out no errors found, and I removed the latest intel driver and install the previous version. Since then I've still got about 2 BSODs.
Please check this new attachment.
Thank you very much for helping!!!
 

My Computer My Computer

At a glance

Win 7 Professional x64Intel P8700 @2.53GHz4GATI mobility Radeon HD3650
Computer Manufacturer/Model Number
lenovo T500 2081 CTO
OS
Win 7 Professional x64
CPU
Intel P8700 @2.53GHz
Memory
4G
Graphics Card(s)
ATI mobility Radeon HD3650
Screen Resolution
1680x1050
Hard Drives
Hitachi TravelStar 7k500
Its the same driver again. iastor. Roll back to earlier version.
In a few days, I will not be able to read the dump reports for a while, but will be here to answer questions.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Thank you for the instant reply!
 

My Computer My Computer

At a glance

Win 7 Professional x64Intel P8700 @2.53GHz4GATI mobility Radeon HD3650
Computer Manufacturer/Model Number
lenovo T500 2081 CTO
OS
Win 7 Professional x64
CPU
Intel P8700 @2.53GHz
Memory
4G
Graphics Card(s)
ATI mobility Radeon HD3650
Screen Resolution
1680x1050
Hard Drives
Hitachi TravelStar 7k500
I uninstalled the "Intel Matrix Storage driver" and installed the "Intel Rapid Storage driver" and my laptop has behaved pretty well since. It seems that by changing the driver the turbo memory is no longer functioning, but I can't tell the differences whether turbo memory is working or not anyway.
Thanks again!
 

My Computer My Computer

At a glance

Win 7 Professional x64Intel P8700 @2.53GHz4GATI mobility Radeon HD3650
Computer Manufacturer/Model Number
lenovo T500 2081 CTO
OS
Win 7 Professional x64
CPU
Intel P8700 @2.53GHz
Memory
4G
Graphics Card(s)
ATI mobility Radeon HD3650
Screen Resolution
1680x1050
Hard Drives
Hitachi TravelStar 7k500
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