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Windows 7: BSOD when laptop is sleeping

07 Jul 2011   #1
microwu

Win 7 Professional x64
 
 
BSOD when laptop is sleeping

- x64 professional Win7
- clean installation of full retail version
- lenovo T500 bought in Jan 2010

My laptop restarts itself and crashes in sleep mode.
It happened before and was solved here in the forum but the problem came back.

Thank you!!!


My System SpecsSystem Spec
.
08 Jul 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
Your reports are consistent, they point to two possible causes
One Memory
Take a memory test with memtest86
http://www.geekstogo.com/forum/topic...ing-memtest86/

This driver was also given as a cause. Update
Iastor.sys file description
Productname:Intel Matrix Storage Manager driver
Description:Intel Matrix Storage Manager driver
Company:Intel Corporation
My System SpecsSystem Spec
08 Jul 2011   #3
microwu

Win 7 Professional x64
 
 

Thank you Richard, I just finished memtest and there was no error. My Intel Matrix Storage driver is already the latest version and it did not cause problems before. What else can I do to fix the BSOD problems?
Thanks!
My System SpecsSystem Spec
.

08 Jul 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Your reports were rather clear, I would make a system restore point then roll back the driver. If you still get the BSODs, give me the new report.
My System SpecsSystem Spec
08 Jul 2011   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Hold on, the memory test should be 8 hours at least. You have to make 8 passes then test each slot for 8 morre passes.
My System SpecsSystem Spec
08 Jul 2011   #6
microwu

Win 7 Professional x64
 
 

Oh, ok, then I guess I only passed the first one.
will do it tonight.
Thanks!
My System SpecsSystem Spec
08 Jul 2011   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Just take your time
Run it for 8 passes. Pass or fail, you must test each slot for 6-8 passes. Good luck
My System SpecsSystem Spec
16 Jul 2011   #8
microwu

Win 7 Professional x64
 
 

So the complete memory test turned out no errors found, and I removed the latest intel driver and install the previous version. Since then I've still got about 2 BSODs.
Please check this new attachment.
Thank you very much for helping!!!
My System SpecsSystem Spec
16 Jul 2011   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Its the same driver again. iastor. Roll back to earlier version.
In a few days, I will not be able to read the dump reports for a while, but will be here to answer questions.
My System SpecsSystem Spec
16 Jul 2011   #10
microwu

Win 7 Professional x64
 
 

Thank you for the instant reply!
My System SpecsSystem Spec
Reply

 BSOD when laptop is sleeping




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