Windows 7: BSOD on sleep or hibernate

nicka99 · 08 Jul 2011

I have a persistent problem when sleeping or hibernating my machine.
On sleep or hibernating, the screen goes blank, hard discs is active for a while then it just stops but power remains on. I have to hold the power button to turn it off or if on batteries it will stay like that until it runs out of power.
On startup I get the message 'windows was not shut down properly...' with the choice of safe mode or normal startup.
Needless to say this is pretty annoying since I have to wait for system to start again and all my programs are lost.

I have trawled various forums in search of a fix but nothing has worked.
I resorted to wiping the partition and reinstalling windows but that hasnt helped so was a great waste of time. I resinstalled from the recovery cd that came with the notebook but the driver cd provided was for XP and not win 7 so I downloaded what I could from the samsung website but there are still a few things missing. however this doesnt appear to be the cause since the same problem persists as the factory install.

machine is samsung p560 notebook intel duo p8700 2.53ghz, 32 bit windows 7 pro sp1, 3GB ram

dump file is the same for each occurence.

please can anyone help ?

nicka99 · 08 Jul 2011

after quite a few months I have solved this now.
Turns out it was a utility called Connectify which is very handy as turns your machine into a local wifi hotspot but alas seemed to give sleep/hibernate issues with the lan/wifi cards. Disabling the service didnt help but total uninstall did.
shame but its better than the alternative of no sleep/hibernate function !

usasma · 08 Jul 2011

I ran some of the latest memory dumps just to see what info they gave.
Interestingly, they point to both your wired and wireless network drivers as being the cause.
Buy you've found a different solution.

But it also shows a driver file from 2000 named memio.sys (which likely isn't compatible with Windows 7). This file is most likely either a virus or an outdated component of a Samsung program. I'd scan for malware first, and if clean I'd then remove the Samsung programs. Then check to make sure that the memio.sys driver has been removed.

After all that, then try Connectify again to see if it works properly.
Good luck!

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\070811-24694-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jul  7 17:22:37.074 2011 (UTC - 4:00)
System Uptime: 0 days 12:39:38.682
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_e1y6232_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000003 85b85030 82d3dae0 8654a748
BiosVersion = 02LV.MP00.20081121.hkk
BiosReleaseDate = 11/21/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\070511-20233-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jul  4 17:02:47.414 2011 (UTC - 4:00)
System Uptime: 0 days 13:48:40.022
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_e1y6032_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000003 85b6cb58 82d5bae0 853c1008
BiosVersion = 02LV.MP00.20081121.hkk
BiosReleaseDate = 11/21/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\063011-17752-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 30 08:21:14.567 2011 (UTC - 4:00)
System Uptime: 0 days 5:55:09.050
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_e1y6032_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000003 85b6c030 82d61ae0 855ba008
BiosVersion = 02LV.MP00.20081121.hkk
BiosReleaseDate = 11/21/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\062911-24492-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jun 29 13:03:47.300 2011 (UTC - 4:00)
System Uptime: 0 days 4:10:08.923
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_e1y6032_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000003 85b6cb58 82d26ae0 8606d920
BiosVersion = 02LV.MP00.20081121.hkk
BiosReleaseDate = 11/21/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\062911-26317-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jun 29 08:40:40.960 2011 (UTC - 4:00)
System Uptime: 1 days 3:58:10.266
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_NETw5s32_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000003 85b82b58 82d60ae0 87f15848
BiosVersion = 02LV.MP00.20081121.hkk
BiosReleaseDate = 11/21/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\062811-19936-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 27 12:21:42.527 2011 (UTC - 4:00)
System Uptime: 0 days 3:59:04.812
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_e1y6032_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000003 85b62030 82d37ae0 86468a78
BiosVersion = 02LV.MP00.20081121.hkk
BiosReleaseDate = 11/21/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\062711-19032-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jun 26 16:32:31.349 2011 (UTC - 4:00)
System Uptime: 0 days 5:11:52.956
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_NETw5s32_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000003 85b8b030 82d71ae0 859d05c8
BiosVersion = 02LV.MP00.20081121.hkk
BiosReleaseDate = 11/21/2008
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8700  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Windows 7: BSOD on sleep or hibernate

BSOD on sleep or hibernate problems?