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Windows 7: Few consistent crashing problems

08 Jul 2011   #1
Kevin51

Windows 7 Home Premium 64 bit
 
 
Few consistent crashing problems

Hello,


I'm a little computer illiterate and usually just google how to solve all my problems but there have 2 been separate issues that cause my laptop to crash every so often.


First one is happens only on Chrome in gmail, whenever I try to use the video option via chat it instantly crashes and I get this error. (attached as untitled)


I get a little message afterwards saying Shockwave has crashed. This only happens in Gmail on chrome, every other website I can think of video works fine, and my cam works fine on every other browser.


2nd one causes my entire computer to crash, not just my browser.

Ill be browsing and suddenly my gpu? goes insane and starts flashing, then after a bit it completely crashes, upon startup I get an error log saying this.



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80043524E0
BCP2: FFFFF88004A737D4
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\070811-17674-01.dmp
C:\Users\Kevin\AppData\Local\Temp\WER-37845-0.sysdata.xml
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As for my system specs, I have, see attached (untitled2)

Thank you,

Kevin


My System SpecsSystem Spec
.
08 Jul 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Please follow the instructions here
http://www.sevenforums.com/crashes-d...tructions.html
I appreciate your efforts but those minidump files are usually the best way to troubleshoot over the net like this.
My System SpecsSystem Spec
08 Jul 2011   #3
Kevin51

Windows 7 Home Premium 64 bit
 
 

Thanks for the quick response, I have done the first step yet when I open the performance monitor viewer the file tab only has options and exit choices, and I do not see anywhere to save as html.

Kevin
My System SpecsSystem Spec
.

08 Jul 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

you know honestly for now, just to keep it simple for you. Just find c:\windows\minidump
if there are any files there zip them up and attach them.
We'll worry about the other stuff if it turns out I need it.
My System SpecsSystem Spec
08 Jul 2011   #5
Kevin51

Windows 7 Home Premium 64 bit
 
 

Attached, would you also like me to zip the files in the Windows_NT6_BSOD_jcgriff2 folder?

Also my apologies for not being able to provide sufficient information from the get.

Thanks,

Kevin
My System SpecsSystem Spec
08 Jul 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

yeah either attach it or just tell me what make/model the computer is.
My System SpecsSystem Spec
08 Jul 2011   #7
Kevin51

Windows 7 Home Premium 64 bit
 
 

It's an HP dv7t-2200

I've attached it just incase
My System SpecsSystem Spec
08 Jul 2011   #8
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

go here
Software & Driver Downloads HP Pavilion dv7t-2200 CTO Entertainment Notebook PC - HP Customer Care (United States - English)
and download every driver that says (previous versions available)
..don't actually download previous versions download the new one.

You are running on a lot of old drivers this is the quickest way to fix that problem.
My System SpecsSystem Spec
08 Jul 2011   #9
Kevin51

Windows 7 Home Premium 64 bit
 
 

Thank you so much!
My System SpecsSystem Spec
Reply

 Few consistent crashing problems




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