Computer crashes randomly and will not shutdown correctly.


  1. Medic7
    Posts : 1
    Windows 7 64bit
       New #1

    Computer crashes randomly and will not shutdown correctly.


    I have noticed that my computer will freeze and crash for no reason. Also, noticed crashing alot while playing games, using internet explorer. Also, noticed that when I goto shutdown the computer right as it goes to turn off I get a BSOD and then everytime I restart the computer it always says that the computer was not shutdown correctly.
    I could not located Perfmon.html, I will post is if someone could tell me how to find it.
    ASUS G73JH X3 - Core i7 720QM 1.6 GHz - 17.3" TFT

    General

    • Built-in Devices Bluetooth antenna,
      Stereo speakers,
      Wireless LAN antenna
    • Width 16.5 in
    • Depth 12.2 in
    • Height 2.2 in
    • Weight 8.6 lbs
    • Color Black
    • Notebook type Desktop replacement (7+ lbs.),
      Gaming laptop
    Processor

    • Processor Intel Core i7 i7-720QM / 1.6 GHz
    • Max Turbo Speed 2.8 GHz
    • Multi-Core Technology Quad-Core
    • 64-bit Computing Yes
    • Features Intel Turbo Boost Technology
    • Chipset Type Mobile Intel HM55 Express
    RAM

    • Installed Size 8.0 GB / 8.0 GB (max)
    • Technology DDR3 SDRAM
    Storage Controller

    • Storage controller type Serial ATA
    Storage

    • Floppy Drive None
    • Hard Drive 640.0 GB - 7200.0 rpm
    • Storage Removable None
    • Hard drive type Portable
    Optical Storage (2nd)

    • 2nd optical storage type None
    Optical Storage

    • Type DVD-Writer
    Card Reader

    • Card reader type 8 in 1 card reader
    • Supported flash memory cards SD Memory Card,
      SmartMedia Card,
      xD-Picture Card,
      MultiMediaCard,
      Memory Stick Duo,
      Memory Stick
    Display

    • Display Type 17.3 in TFT active matrix
    • Max Resolution 1920 x 1080 ( Full HD )
    • Widescreen Display Yes
    • Features Glare,
      Color Shine
    Video

    • Graphics Processor / Vendor ATI Mobility Radeon HD 5870
    • Video Memory 1.0 GB GDDR5 SDRAM
    Audio

    • Audio Output Sound card
    • Compliant Standards EAX ADVANCED HD,
      EAX 4.0
    • Audio Input Microphone
    Notebook Camera

    • Camera Type Integrated
    • Sensor Resolution 2 Megapixel
    Input Device(s)

    • Input device type Touchpad,
      Keyboard
    Networking

    • Networking Network adapter
    • Wireless LAN Supported Yes
    • Data Link Protocol IEEE 802.11n,
      Gigabit Ethernet,
      Ethernet,
      Bluetooth,
      Fast Ethernet
    • Compliant Standards IEEE 802.11n
    Expansion / Connectivity

    • Expansion Slot(s) Memory
    • Interfaces 4.0 x Display / video - Ethernet 10Base-T/100Base-TX/1000Base-T - 4 pin USB Type A,
      1.0 x Headphones - HDMI - 19 pin HDMI Type A,
      1.0 x Hi-Speed USB - Output - RJ-45,
      1.0 x Network - Input - Mini-phone 3.5 mm,
      1.0 x Display / video - VGA - Mini-phone stereo 3.5 mm,
      1.0 x Microphone - 15 pin HD D-Sub (HD-15)
    Miscellaneous

    • Features Express Gate
    Power

    • Power Device External
    • Voltage Required AC 120/230 V ( 50/60 Hz )
    Battery

    • Technology 8-cell Lithium ion
    • Installed Qty 1.0
    • Capacity 5200.0 mAh
    Operating System / Software

    • OS Provided Microsoft Windows 7 Home Premium 64-bit Edition
    • Microsoft Office Preloaded Includes a pre-loaded image of select Microsoft Office 2010 suites. Purchase an Office 2010 Product Key Card or disc to activate preloaded software on this PC.
    • Software Nero 8 Essentials,
      ASUS Power4 Gear Hybrid,
      Trend Micro Internet Security 2010,
      ASUS AI Recovery,
      ASUS Live Update,
      CyberLink Power2Go,
      InterVideo WinDVD 8 BD,
      ASUS Screen Saver,
      ASUS Fancy Start,
      Virtual Camera,
      ASUS LifeFrame3,
      ASUS SmartLogon,
      ASUS NB Probe +,
      ASUS Splendid,
      ASUS Hotkey,
      Adobe Acrobat Reader 9.0,
      ASUS Wireless Console,
      ASUS Express Gate
    Manufacturer Warranty

    • Service & Support 2 years warranty
    • Service & Support Details Limited warranty - Parts and labor - 2 years
      My Computer
    Quote Quote

  3. MvdB
    Posts : 1,808
    Windows 7 64b Ultimate
       New #2

    Hello Medic, welcome to SF!

    You've lots of dmps... I haven't the time yet to check them all but a recent one struck me as I don't see it often. Quote copied below for future reference.

    Lets try:

    1. Does it crash if you run in Safe Mode. It's a bummer to do, I know, but helps as in a quick check if it is HW and/or basic W7 drivers.

    2. If no problem in Safe Mode: SFC /SCANNOW Command - System File Checker

    Post back with results... next step is a lot of testing...of hw.

    HTML Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_STRUCTURE_CORRUPTION (109)
This bugcheck is generated when the kernel detects that critical kernel code or
data have been corrupted. There are generally three causes for a corruption:
1) A driver has inadvertently or deliberately modified critical kernel code
 or data. See http://www.microsoft.com/whdc/driver/kernel/64bitPatching.mspx
2) A developer attempted to set a normal kernel breakpoint using a kernel
 debugger that was not attached when the system was booted. Normal breakpoints,
 "bp", can only be set if the debugger is attached at boot time. Hardware
 breakpoints, "ba", can be set at any time.
3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
Arguments:
Arg1: a3a039d89912b695, Reserved
Arg2: b3b7465eeb8f85eb, Reserved
Arg3: fffff800028fb5d0, Failure type dependent information
Arg4: 0000000000000001, Type of corrupted region, can be
	0 : A generic data region
	1 : Modification of a function or .pdata
	2 : A processor IDT
	3 : A processor GDT
	4 : Type 1 process list corruption
	5 : Type 2 process list corruption
	6 : Debug routine modification
	7 : Critical MSR modification

Debugging Details:
------------------


BUGCHECK_STR:  0x109

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002489d00

STACK_TEXT:  
fffff880`023a75d8 00000000`00000000 : 00000000`00000109 a3a039d8`9912b695 b3b7465e`eb8f85eb fffff800`028fb5d0 : nt!KeBugCheckEx


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  BAD_STACK

Followup: MachineOwner
---------
      My Computer
    Quote Quote

  4. MvdB
    Posts : 1,808
    Windows 7 64b Ultimate
       New #3

    ps... what IE version are you using? Have you tried if the same happens using Firefox? Or Chrome?
      My Computer
    Quote Quote

 

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