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Windows 7: Help! PC Shuts Down


08 Jul 2011   #1

Windows 7 Home Premium 32bit
 
 
Help! PC Shuts Down

Alright so this has been a problem for months now, and I'm tired of it... My computer will randomly shut down if I play ANY video game, not only that, but simply using a webcam will shut it down as well. I think it's most likely a hardware problem because it shuts down, I don't get any error report or anything!

My specs are:

OS: Windows 7 Home Premium 32 Bit
Version: 6.1.7601 Service Pack 1 Build 7601
Processor: Intel Core2 Quad CPU Q9550 @ 2.83GHz, 2833Mhz
BIOS Version/Date: Phoenix Technologies, LTD 6.00 PG, 7/30/2008
SMBIOS Version: 2.4
Installed Physical Memory (RAM): 4.00GB
Total Physical Memory: 2.75GB
Available Physical Memory: 1.34GB
Total Virtual Memory: 5.50GB
Available Virtual Memory: 3.23GB
Video Card: NVIDIA GTX 285

Sorry, I do not know what half of those things are, I'm not really into computer technology that much, I just posted what I thougt was necessary from msinfo32.exe. I'll take all the help I can get, I'm tired of having to switch to my father's laptop to cam with my girlfriend, but more importantly I want to be able to play games!

My System SpecsSystem Spec
.

08 Jul 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Since you mention shut-downs during video games and webcam, it sounds to me as if you have a graphics card problem. The easiest thing to do is update your graphics card drivers.

Please go to this site and download and install the video card driver that matches yours - please check carefully.

Drivers - Download NVIDIA Drivers

Make sure your panel looks like this:

Attachment 163990

Post back and let us know if you still have problems with the game. After that lets tackle the webcam problem.

Regards,
Golden
My System SpecsSystem Spec
08 Jul 2011   #3

Windows 7 Home Premium 32bit
 
 

Thanks, but no luck. Updated the driver, restarted PC, attempted to play Minecraft. Figured I should start with a game that is easy on hardware - well my PC crashed not even five minutes into playing.
My System SpecsSystem Spec
.


09 Jul 2011   #4

Windows 7 Home Premium 32bit
 
 

Just tried using webcam, that didn't work either.
My System SpecsSystem Spec
09 Jul 2011   #5

Windows 7 Pro x64 SP1
 
 

Quote   Quote: Originally Posted by 14Schofield View Post
Just tried using webcam, that didn't work either.
Schofield, it could possibly be a hardware heat problem. Have you tried to take the case off or if it is a laptop just blowing out the vents with compressed air.?

Your system specifications don't tell us much to be able to help you outside if generic responses.

Many times in a desktop, the cpu fan sucks in all the carpet dust and cat/dog hair and gets matted down. Then it overheats and shuts down.

Or your cpu fan or graphics board fan (if it has one) could get clogged up.

Rich
My System SpecsSystem Spec
09 Jul 2011   #6

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by richnrockville View Post
Quote   Quote: Originally Posted by 14Schofield View Post
Just tried using webcam, that didn't work either.
Schofield, it could possibly be a hardware heat problem. Have you tried to take the case off or if it is a laptop just blowing out the vents with compressed air.?

Your system specifications don't tell us much to be able to help you outside if generic responses.

Many times in a desktop, the cpu fan sucks in all the carpet dust and cat/dog hair and gets matted down. Then it overheats and shuts down.

Or your cpu fan or graphics board fan (if it has one) could get clogged up.

Rich
I went out and bought some compressed air and did a very thorough clean of my computer; removed the hardware and cleaned all of them, then put them back in. Still powers down when I play games/webcam though, I want to be able to identify what is wrong, I can just replace what is broken, but I can't identify the source of the problem.
My System SpecsSystem Spec
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 Help! PC Shuts Down




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