BlueScreen error


  1. Posts : 1
    Windows 7 Home Premium 64bit
       #1

    BlueScreen error


    Hi,

    PC is shutting itself down and producing the following error message -
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF8000352A5B0
    BCP3: FFFFF88008426C50
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    PC is windows 7 Home 64bit (retail edition) less than a year old. Ask anything else that you need :)
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    A McAfee software is the cause, uninstall such software and use MSE
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8000352a5b0, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88008426c50, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt! ?? ::FNODOBFM::`string'+23a0
    fffff800`0352a5b0 8b484c          mov     ecx,dword ptr [rax+4Ch]
    
    CONTEXT:  fffff88008426c50 -- (.cxr 0xfffff88008426c50)
    rax=ff00000000000000 rbx=ffffffffffffffff rcx=fffff8000365a900
    rdx=0000000000000004 rsi=000000000300f5a0 rdi=0000000000000058
    rip=fffff8000352a5b0 rsp=fffff88008427638 rbp=fffff88008427ca0
     r8=fffffa800336cde0  r9=0000000000000001 r10=fffff800037e55a0
    r11=fffff800034d3f78 r12=000000000300f610 r13=ffffffffffffffff
    r14=fffffa80035e3b60 r15=0000000077d84610
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nt! ?? ::FNODOBFM::`string'+0x23a0:
    fffff800`0352a5b0 8b484c          mov     ecx,dword ptr [rax+4Ch] ds:002b:ff000000`0000004c=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000352a5b0
    
    STACK_TEXT:  
    fffff880`08427638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x23a0
    
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+23a0
    fffff800`0352a5b0 8b484c          mov     ecx,dword ptr [rax+4Ch]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+23a0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b
    
    STACK_COMMAND:  .cxr 0xfffff88008426c50 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+23a0
    
    BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+23a0
    
    Followup: MachineOwner
    ---------
      My Computer


 

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