Crashing Explorer

Dears,

Whenever I connect my iphone the explorer crashes. Going thru the Event viewer I see the following event crash:

Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce796f3
Faulting module name: iDeviceEx.dll_unloaded, version: 0.0.0.0, time stamp: 0x4cde567f
Exception code: 0xc0000005
Fault offset: 0x08221ae2
Faulting process id: 0x1e88
Faulting application start time: 0x01cc3f93f8a8f96f
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: iDeviceEx.dll
Report Id: 4043fd83-ab87-11e0-a7e8-005056c00008

I removed iTunes and installed a newer one however the problem persist...

Is there a clue to solve this problem?

Hi saad3000 :)
Follow this steps and upload ur minidumps
https://www.sevenforums.com/crashes-d...tructions.html
And fill out your system specs https://www.sevenforums.com/256049-post4.html

saad3000 said:

panais said:

Hi saad3000 :)
Follow this steps and upload ur minidumps
https://www.sevenforums.com/crashes-d...tructions.html
And fill out your system specs https://www.sevenforums.com/256049-post4.html

Hi thanks for replying I attached the crashdump output and specs.

They are not minidumps in the folder,you may need to Dump Files - Configure Windows to Create on BSOD

saad3000 said:

panais said:

Hi saad3000 :)
Follow this steps and upload ur minidumps
https://www.sevenforums.com/crashes-d...tructions.html
And fill out your system specs https://www.sevenforums.com/256049-post4.html

Hi thanks for replying I attached the crashdump output and specs.

They are not minidumps in the folder,you may need to Dump Files - Configure Windows to Create on BSOD
In mean time try to,
Plugging in the iPod while its off then turn it on and see if that helps.
And please download and install the most recent iTunes and with that ofcurse the new apple mobile USB Driver.

saad3000 said:

Hello again,

I plugged in the iphone and booted twice and did not recieve any BSODs its only crashing inside the windows...

I checked Minidump folder and its empty.

Did you follow these steps?
Plugging in the iPod while its off then turn it on and see if that helps.
And please download and install the most recent iTunes and with that ofcurse the new apple mobile USB Driver.

saad3000 said:

Yes I followed the steps. and I have the recent Itunes installed and explorer gets crashed.

Did you tried to connect the phone in different usb port?
It seems too simple but sometimes works.