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Windows 7: Crashing Explorer


11 Jul 2011   #1

 
 
[Solved]Crashing Explorer on iphone

Dears,

Whenever I connect my iphone the explorer crashes. Going thru the Event viewer I see the following event crash:

Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce796f3
Faulting module name: iDeviceEx.dll_unloaded, version: 0.0.0.0, time stamp: 0x4cde567f
Exception code: 0xc0000005
Fault offset: 0x08221ae2
Faulting process id: 0x1e88
Faulting application start time: 0x01cc3f93f8a8f96f
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: iDeviceEx.dll
Report Id: 4043fd83-ab87-11e0-a7e8-005056c00008

I removed iTunes and installed a newer one however the problem persist...

Is there a clue to solve this problem?

My System SpecsSystem Spec
.

11 Jul 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi saad3000
Follow this steps and upload ur minidumps
http://www.sevenforums.com/crashes-d...tructions.html
And fill out your system specs http://www.sevenforums.com/256049-post4.html
My System SpecsSystem Spec
12 Jul 2011   #3

 
 

Quote   Quote: Originally Posted by panais View Post
Hi saad3000
Follow this steps and upload ur minidumps
http://www.sevenforums.com/crashes-d...tructions.html
And fill out your system specs http://www.sevenforums.com/256049-post4.html
Hi thanks for replying I attached the crashdump output and specs.
My System SpecsSystem Spec
.


12 Jul 2011   #4

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by saad3000 View Post
Quote   Quote: Originally Posted by panais View Post
Hi saad3000
Follow this steps and upload ur minidumps
http://www.sevenforums.com/crashes-d...tructions.html
And fill out your system specs http://www.sevenforums.com/256049-post4.html
Hi thanks for replying I attached the crashdump output and specs.
They are not minidumps in the folder,you may need to Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
12 Jul 2011   #5

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by saad3000 View Post
Quote   Quote: Originally Posted by panais View Post
Hi saad3000
Follow this steps and upload ur minidumps
http://www.sevenforums.com/crashes-d...tructions.html
And fill out your system specs http://www.sevenforums.com/256049-post4.html
Hi thanks for replying I attached the crashdump output and specs.
They are not minidumps in the folder,you may need to Dump Files - Configure Windows to Create on BSOD
In mean time try to,
Plugging in the iPod while its off then turn it on and see if that helps.
And please download and install the most recent iTunes and with that ofcurse the new apple mobile USB Driver.
My System SpecsSystem Spec
12 Jul 2011   #6

 
 

Hello again,

I plugged in the iphone and booted twice and did not recieve any BSODs its only crashing inside the windows...

I checked Minidump folder and its empty.
My System SpecsSystem Spec
12 Jul 2011   #7

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by saad3000 View Post
Hello again,

I plugged in the iphone and booted twice and did not recieve any BSODs its only crashing inside the windows...

I checked Minidump folder and its empty.
Did you follow these steps?
Plugging in the iPod while its off then turn it on and see if that helps.
And please download and install the most recent iTunes and with that ofcurse the new apple mobile USB Driver.
My System SpecsSystem Spec
12 Jul 2011   #8

 
 

Yes I followed the steps. and I have the recent Itunes installed and explorer gets crashed.
My System SpecsSystem Spec
12 Jul 2011   #9

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by saad3000 View Post
Yes I followed the steps. and I have the recent Itunes installed and explorer gets crashed.
Did you tried to connect the phone in different usb port?
It seems too simple but sometimes works.
My System SpecsSystem Spec
18 Jul 2011   #10

 
 

Hello, problem solved by going thru tools -- folder options---untick - Launch folder windows in separate process... I had it ticked once... Now whenever I plug my iphone explorer will not crash.
My System SpecsSystem Spec
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 Crashing Explorer




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