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Windows 7: New computer BSOD

11 Jul 2011   #1

Windows 7 Ultimate 64 bit
New computer BSOD

Glad to have found this forum!

A week ago I recieved my new computer. It came completely blank; I installed OS and drivers myself, and may not have done a good enough job, because I get the BSOD at least once every day. Before I contact the seller, I would like to know if it's anything I can handle myself (hopefully with your help!)

OS: Windows 7 Ultimate 64 bit, installed a week ago, filled out my system specs, hope I did ok, attached minidump files.

My System SpecsSystem Spec
11 Jul 2011   #2

Windows 10 Pro x64

A Zone Alarm software probably Zone Alarm Firewall is the cause, please remove it from your system
Use the Full uninstall
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
kb will then show the corrected stack.
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff80002e3de88

Debugging Details:






LAST_CONTROL_TRANSFER:  from fffff80002e74c69 to fffff80002e75700

fffff880`02f6ade8 fffff800`02e74c69 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000406f8 : nt!KeBugCheckEx
fffff880`02f6adf0 fffff800`02e73132 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f6af30 fffff800`02e3de88 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`0a8f3f10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


fffff800`02e73132 90              nop


SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
My System SpecsSystem Spec
11 Jul 2011   #3

Windows 7 Ultimate 64 bit

Thank you!

But dang! I like Zone Alarm :\
My System SpecsSystem Spec

11 Jul 2011   #4

Windows 10 Pro x64

Quote   Quote: Originally Posted by Christel View Post
Thank you!

But dang! I like Zone Alarm :\
You seem to be using Avast, thats enough but you can enable Windows Firewall for more protection
My System SpecsSystem Spec
11 Jul 2011   #5

Windows 7 Ultimate 64 bit

OK, thanks again.
My System SpecsSystem Spec

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