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Windows 7: BSOD and Monitor Flickering


11 Jul 2011   #1

Windows 7 Home Premium x64
 
 
BSOD and Monitor Flickering

Hello, recently I've had a few problems where my pc will crash resulting in either a BSOD error, a freeze where I can't do anything at all, or the monitor will flicker power on and off but the computer will still be running full speed. I tried doing clean boots, system restores, safe mode restarts, disabling audio drivers, but to no such luck. When windows starts up it will either freeze while the logo comes up, or freeze when loading the settings logging in. It even freezes randomly if trying to play a video, or even if I'm trying to play a game, or use some applications. I have an event log here, as well as memory dumps, and a system health report.


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-07-11T06:29:15.984375000Z" />
<EventRecordID>20706</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Shane-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xfffffa800878d010</Data>
<Data Name="BugcheckParameter2">0xfffff8800f8e8f10</Data>
<Data Name="BugcheckParameter3">0xffffffffc000009a</Data>
<Data Name="BugcheckParameter4">0x4</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Please let me know if anymore info is needed. Thanks!

My System SpecsSystem Spec
.

11 Jul 2011   #2

Windows 8.1 Pro x64
 
 

The Nvidia driver is the cause,
Uninstall it and use Driver Sweeper to remove leftover nvidia display driver files
Then reinstall the Nvidia driver

If BSODs still occur test your RAM and Graphic card
RAM - Test with Memtest86+
Nvidia Video Card - Test with OCCT

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

This BSOD is often caused by defects in the RAM or graphics card

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80086194e0, fffff8800f8fbf10, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )


VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80086194e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f8fbf10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+801f10
fffff880`0f8fbf10 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06a4fb88 fffff880`0f05d000 : 00000000`00000116 fffffa80`086194e0 fffff880`0f8fbf10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`06a4fb90 fffff880`0f030867 : fffff880`0f8fbf10 fffffa80`07da1000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06a4fbd0 fffff880`0f05ce0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`086194e0 fffff880`0fde4dc0 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`06a4fc80 fffff880`0fde4ec1 : fffffa80`084d2260 00000000`00000080 00000000`00000000 fffffa80`07d36410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`06a4fd00 fffff800`0338232e : 00000000`02d36db2 fffffa80`07979b60 fffffa80`0548d890 fffffa80`07979b60 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`06a4fd40 fffff800`030d7666 : fffff800`03258e80 fffffa80`07979b60 fffff800`03266cc0 fffff880`01228384 : nt!PspSystemThreadStartup+0x5a
fffff880`06a4fd80 00000000`00000000 : fffff880`06a50000 fffff880`06a4a000 fffff880`06a4eaf0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+801f10
fffff880`0f8fbf10 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+801f10

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 Jul 2011   #3

Windows 7 Home Premium x64
 
 

Thank you for the fast response it was really helpful. I did as you said and uninstalled the Nvidia display driver and installed and ran driver sweeper to remove the files before reinstalling it. I'll run a few tests to see if the problem continues, I already have the ram memory test on my usb drive. I will run it overnight if I do keep getting BSOD's or freezes. When reinstalling the driver I did have another BSOD followed by a freeze when rebooting, so I hope this resolves the issue. I'll reply back soon and thanks again!
My System SpecsSystem Spec
.


11 Jul 2011   #4

Windows 7 Home Premium x64
 
 

Well I'm back, I've come across a couple of questions that I need some help with. First off when I uninstall the nvidia display driver it asks me if I want to delete the driver software for this device, do I need to press yes or no? I've been saying no but when I do end up uninstalling it everything works fine when rebooting no freeze/bsod. When I reboot it automatically tries to find the nvidia driver without me reinstalling from the cd itself. Once it asks me to reboot again I end up freezing or getting BSOD's. Is there anyway to reinstall from the cd itself? When it auto-updates it installs the latest version of the display driver. My last question is when I try to do the stress test for the gfx card itself how would I going about doing it? As of right now I can only use safe mode and can't test it using safe mode. I still haven't done the ram test yet, I will do it when I head to work today and get back to you on it soon as possible. Thanks!
My System SpecsSystem Spec
11 Jul 2011   #5

Windows 7 Home Premium x64
 
 

Sorry for so many posts lately. I just ran the stress test on my gfx card for 5 mins using 3 shaders, checked my cpu's temps all were at about 80 so I had to stop the test. As I tried to to stop it the computer froze and crashed, do you think it's safe to say I need to replace my gfx card? Or should I still run the ram test?
My System SpecsSystem Spec
12 Jul 2011   #6

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Shane186 View Post
Sorry for so many posts lately. I just ran the stress test on my gfx card for 5 mins using 3 shaders, checked my cpu's temps all were at about 80 so I had to stop the test. As I tried to to stop it the computer froze and crashed, do you think it's safe to say I need to replace my gfx card? Or should I still run the ram test?
Run the RAM test, if it reports errors then its your RAM the culprit. If not its your GFX
My System SpecsSystem Spec
15 Jul 2011   #7

Windows 7 Home Premium x64
 
 

I ran the ram test and it came back with no errors. So decided to contact my manufacturer and get a replacement for my graphics card. I'll post back to let you know if it was the problem when it arrives, because if it doesn't fix it I have no clue what it could be. Again thanks for all the help.
My System SpecsSystem Spec
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 BSOD and Monitor Flickering




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