Hi all,
I have had the following problem for a while now and it's quite annoying, could somebody help: ?
I have had a BSOD a radom times with the following message:
Dumping physical memory to disk
I have an XPS M1530
windows 7 ultimate full retail
the laptop is 3 years of age
I have reinstalled the OS 2 months ago
thanks a lot,
Bastien
Your Logitech Setpoint software seems to be the cause, please update it
Support + Downloads
Update your Creative Video Camera Device Driver
http://support.creative.com/
I recommend removing WinOptimizer, Windows 7 does not need to be optimized or tuned in any way. Tampering the system with such utilities can render it inoperable
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* NTFS_FILE_SYSTEM (24) If you see NtfsExceptionFilter on the stack then the 2nd and 3rd parameters are the exception record and context record. Do a .cxr on the 3rd parameter and then kb to obtain a more informative stack trace. Arguments: Arg1: 00000000001904fb Arg2: fffff8800a012648 Arg3: fffff8800a011ea0 Arg4: fffff880014636f5 Debugging Details: ------------------ EXCEPTION_RECORD: fffff8800a012648 -- (.exr 0xfffff8800a012648) ExceptionAddress: fffff880014636f5 (Ntfs!NtfsPreRequestProcessingExtend+0x0000000000000025) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000004 Attempt to read from address 0000000000000004 CONTEXT: fffff8800a011ea0 -- (.cxr 0xfffff8800a011ea0) rax=fffffa800870a220 rbx=0000000000000000 rcx=0000000000000000 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff880014636f5 rsp=fffff8800a012880 rbp=fffff8800a012a20 r8=0000000000000000 r9=0000000000000000 r10=fffff880014af700 r11=fffffa800870a220 r12=fffffa8005801760 r13=fffffa8004726b60 r14=0000000000000000 r15=fffff8800a012a90 iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246 Ntfs!NtfsPreRequestProcessingExtend+0x25: fffff880`014636f5 8b4104 mov eax,dword ptr [rcx+4] ds:002b:00000000`00000004=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: SetPoint.exe CURRENT_IRQL: 0 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000004 READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003510100 0000000000000004 FOLLOWUP_IP: Ntfs!NtfsPreRequestProcessingExtend+25 fffff880`014636f5 8b4104 mov eax,dword ptr [rcx+4] FAULTING_IP: Ntfs!NtfsPreRequestProcessingExtend+25 fffff880`014636f5 8b4104 mov eax,dword ptr [rcx+4] BUGCHECK_STR: 0x24 DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE LAST_CONTROL_TRANSFER: from fffff880014ed8e4 to fffff880014636f5 STACK_TEXT: fffff880`0a012880 fffff880`014ed8e4 : 00000000`00000000 00000000`00000000 fffff880`0a012a20 00000000`00000000 : Ntfs!NtfsPreRequestProcessingExtend+0x25 fffff880`0a012970 fffff880`01122bcf : fffffa80`05801ab8 fffffa80`05801760 fffffa80`0870a220 fffff880`0a012998 : Ntfs!NtfsFsdDirectoryControl+0x104 fffff880`0a0129e0 fffff880`011216df : fffffa80`04726b60 fffffa80`04088d10 fffffa80`04726b00 fffffa80`05801760 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f fffff880`0a012a70 fffff800`035c9acd : fffffa80`05801760 fffff880`0a012ca0 00000000`0012e728 fffff880`0a012bc8 : fltmgr!FltpDispatch+0xcf fffff880`0a012ad0 fffff800`032dff93 : fffffa80`085de580 fffff880`0a012ca0 00000000`0012e728 fffff880`0a012bc8 : nt!NtQueryDirectoryFile+0x1ad fffff880`0a012bb0 00000000`7701166a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0012e708 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7701166a SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: Ntfs!NtfsPreRequestProcessingExtend+25 FOLLOWUP_NAME: MachineOwner MODULE_NAME: Ntfs IMAGE_NAME: Ntfs.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ce792f9 STACK_COMMAND: .cxr 0xfffff8800a011ea0 ; kb FAILURE_BUCKET_ID: X64_0x24_Ntfs!NtfsPreRequestProcessingExtend+25 BUCKET_ID: X64_0x24_Ntfs!NtfsPreRequestProcessingExtend+25 Followup: MachineOwner ---------
Thank you for your speedy reply.
My webcam is integrated in the laptop, how can i find out which driver I should download?
Bastien
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