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Windows 7: BSOD ntoskrnl.sys - New PC build

11 Jul 2011   #1
Dolsande

Windows 7 Professional 64 bit
 
 
BSOD ntoskrnl.sys - New PC build

Hi Guys

I'm having some difficulty with a new build that I did for a relative. It intermittantly does the old BSOD.

It's a Windows 7 Home Premium 64bit (OEM) PC
The system was bought new last week and the OS has been installed for the same amount of time.
AsRock 870 Extreme 3 MoBo
AMD Phenom X4 955
4GB Kingston DDR3 RAM
AMD Radeon 6850 HD

I tried to make sure that all drivers have been updated and also run the windows memory diagnostic (only 2 passes ima going to run more while I wait for a reply)

Any assistance on this one will be greatly appreciated. Thanks in advance.


My System SpecsSystem Spec
.
11 Jul 2011   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Dolsande View Post
Hi Guys

I'm having some difficulty with a new build that I did for a relative. It intermittantly does the old BSOD.

It's a Windows 7 Home Premium 64bit (OEM) PC
The system was bought new last week and the OS has been installed for the same amount of time.
AsRock 870 Extreme 3 MoBo
AMD Phenom X4 955
4GB Kingston DDR3 RAM
AMD Radeon 6850 HD

I tried to make sure that all drivers have been updated and also run the windows memory diagnostic (only 2 passes ima going to run more while I wait for a reply)

Any assistance on this one will be greatly appreciated. Thanks in advance.
Hi Dolsande welcome to SF
Please follow these steps and upload ur minidumps Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
11 Jul 2011   #3
Dolsande

Windows 7 Professional 64 bit
 
 

My apologies, I went to the trouble of following the steps except for the crucial upload step....
My System SpecsSystem Spec
.

12 Jul 2011   #4
Dolsande

Windows 7 Professional 64 bit
 
 

Any ideas guys? I haven't had any luck myself.
My System SpecsSystem Spec
12 Jul 2011   #5
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Dolsande View Post
Any ideas guys? I haven't had any luck myself.
A hard disk failure (maybe?)
Uninstall ....
Apple\Mobile Device software/driver
Uninstall PunkBuster
Check ur hard disk with the WD Data Lifeguard Diagnostic for Windows http://support.wdc.com/?wdc_lang=en
Then please run these in that order
SFC /SCANNOW Command - System File Checker
Check Disk (chkdsk) - Read Event Viewer Log
RAM - Test with Memtest86+st-memtest86.html
My System SpecsSystem Spec
13 Jul 2011   #6
Dolsande

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by panais View Post
A hard disk failure (maybe?)
Uninstall ....
Apple\Mobile Device software/driver
Uninstall PunkBuster
Check ur hard disk with the WD Data Lifeguard Diagnostic for Windows WD - Service & Support Home
Then please run these in that order
SFC /SCANNOW Command - System File Checker
Check Disk (chkdsk) - Read Event Viewer Log
RAM - Test with Memtest86+st-memtest86.html

Thanks for the reply,

I uninstalled those two applications and then ran the specified utilities in the order you requested. There were no problems found with the hard drive in either the WD diagnostic, the system file checker or the check disk. I then ran 12 passes of the mem test and no errors were found.
My System SpecsSystem Spec
14 Jul 2011   #7
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Dolsande View Post
Quote   Quote: Originally Posted by panais View Post
A hard disk failure (maybe?)
Uninstall ....
Apple\Mobile Device software/driver
Uninstall PunkBuster
Check ur hard disk with the WD Data Lifeguard Diagnostic for Windows WD - Service & Support Home
Then please run these in that order
SFC /SCANNOW Command - System File Checker
Check Disk (chkdsk) - Read Event Viewer Log
RAM - Test with Memtest86+st-memtest86.html

Thanks for the reply,

I uninstalled those two applications and then ran the specified utilities in the order you requested. There were no problems found with the hard drive in either the WD diagnostic, the system file checker or the check disk. I then ran 12 passes of the mem test and no errors were found.
Did you had/have any new bsod from then?
My System SpecsSystem Spec
14 Jul 2011   #8
Dolsande

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by panais View Post
Did you had/have any new bsod from then?
I have not had any yet, but this build is strange that way. I have personally only managed a BSOD once all the rest happened when the PC was with it's owner. It's been running continuously for nearly 4 days now without incident so I'm just going to leave this one as it is for now.

Thank you very much for your time.
My System SpecsSystem Spec
14 Jul 2011   #9
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by Dolsande View Post
Quote   Quote: Originally Posted by panais View Post
Did you had/have any new bsod from then?
I have not had any yet, but this build is strange that way. I have personally only managed a BSOD once all the rest happened when the PC was with it's owner. It's been running continuously for nearly 4 days now without incident so I'm just going to leave this one as it is for now.

Thank you very much for your time.
Your welcome!
Thats good news!
My System SpecsSystem Spec
17 Jul 2011   #10
Dolsande

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by panais View Post
Quote   Quote: Originally Posted by Dolsande View Post
Quote   Quote: Originally Posted by panais View Post
Did you had/have any new bsod from then?
I have not had any yet, but this build is strange that way. I have personally only managed a BSOD once all the rest happened when the PC was with it's owner. It's been running continuously for nearly 4 days now without incident so I'm just going to leave this one as it is for now.

Thank you very much for your time.
Your welcome!
Thats good news!
Unfortuantely there is less good news this time. The build has blue screened once again. mini dump is attached. My debugger does not have the appropriate symbols to read it so looking forward to seeing what this one is about.
My System SpecsSystem Spec
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 BSOD ntoskrnl.sys - New PC build




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