Windows 7: Multiple BSOD in an hour

ladisirt · 11 Jul 2011

Hello,
I recently started getting a BSOD multiple times a day. Based on my minidump folder, I had one crash on 7/06, two on 7/08, one on 7/10, and FOUR this morning between 8:09 and 9:17. I have been crash free since then, but have not opened outlook (on purpose)! I started to try to analyze the dump files, but quickly realized I'm more dangerous than proficient at this level. System is follows:

Windows 7 Pro x64 SP1
OEM preloaded on Lenovo W520 Thinkpad
Thinkpad purchased around 6/15/2011
Microsoft Office Home and Business 2010 preloaded with key card purchase

Included is the system performance zip file, and also the .dmp files. Thanks in advance for your help!!

- Bob

**yowanvista** · 11 Jul 2011

BSODs caused by Intel Networking/Wifi driver
Update it using the update utility
Intel® Driver Update Utility

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff880050a7000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880069ef840, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000330f100
 fffff880050a7000 

CURRENT_IRQL:  2

FAULTING_IP: 
NETwNs64+192840
fffff880`069ef840 337500          xor     esi,dword ptr [rbp]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff80000b9c2c0 -- (.trap 0xfffff80000b9c2c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000c8ab3aad rbx=0000000000000000 rcx=0000000000001c2a
rdx=fffff80000b9c558 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880069ef840 rsp=fffff80000b9c450 rbp=fffff880050a7000
 r8=000000006a1714d1  r9=0000000000000004 r10=0000000000000000
r11=00000000cfd10e7e r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
NETwNs64+0x192840:
fffff880`069ef840 337500          xor     esi,dword ptr [rbp] ss:0018:fffff880`050a7000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030df2a9 to fffff800030dfd00

STACK_TEXT:  
fffff800`00b9c178 fffff800`030df2a9 : 00000000`0000000a fffff880`050a7000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00b9c180 fffff800`030ddf20 : fffffa80`0b8fd450 0000004e`00000001 0000005a`00000000 00000000`06af6e49 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c2c0 fffff880`069ef840 : 00000000`00000901 00000000`000000ff fffff800`00b9c560 fffff880`06880baf : nt!KiPageFault+0x260
fffff800`00b9c450 00000000`00000901 : 00000000`000000ff fffff800`00b9c560 fffff880`06880baf fffffa80`0b5c2b80 : NETwNs64+0x192840
fffff800`00b9c458 00000000`000000ff : fffff800`00b9c560 fffff880`06880baf fffffa80`0b5c2b80 00000000`00000000 : 0x901
fffff800`00b9c460 fffff800`00b9c560 : fffff880`06880baf fffffa80`0b5c2b80 00000000`00000000 fffff880`00000000 : 0xff
fffff800`00b9c468 fffff880`06880baf : fffffa80`0b5c2b80 00000000`00000000 fffff880`00000000 00000000`00000000 : 0xfffff800`00b9c560
fffff800`00b9c470 fffffa80`0b5c2b80 : 00000000`00000000 fffff880`00000000 00000000`00000000 00000000`00000000 : NETwNs64+0x23baf
fffff800`00b9c478 00000000`00000000 : fffff880`00000000 00000000`00000000 00000000`00000000 fffffa80`0b84e9b0 : 0xfffffa80`0b5c2b80


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETwNs64+192840
fffff880`069ef840 337500          xor     esi,dword ptr [rbp]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  NETwNs64+192840

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETwNs64

IMAGE_NAME:  NETwNs64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d10df1b

FAILURE_BUCKET_ID:  X64_0xD1_NETwNs64+192840

BUCKET_ID:  X64_0xD1_NETwNs64+192840

Followup: MachineOwner
---------

ladisirt · 11 Jul 2011

Quote: Originally Posted by yowanvista

BSODs caused by Intel Networking/Wifi driver
Update it using the update utility
Intel® Driver Update Utility

Hmm, i tried the intel updater, it either listed all my drivers as up to date or unknown/unsupported. I found an updated wifi driver through Lenovo's site, I am downloading it now.

Another thought, these issues started after I installed Nuance PDF converter pro. Are there any known issues with Nuance or anything in the logs regarding that?

**yowanvista** · 11 Jul 2011

Quote:

Another thought, these issues started after I installed Nuance PDF converter pro. Are there any known issues with Nuance or anything in the logs regarding that?

Nothing was mentioned about it in the logs

ladisirt · 11 Jul 2011

yowanvista,
I updated the wifi driver with the Lenovo update, as well as a graphics driver update. I crashed again. Attached is the latest dump file and another report run.

**yowanvista** · 12 Jul 2011

Quote: Originally Posted by ladisirt

yowanvista,
I updated the wifi driver with the Lenovo update, as well as a graphics driver update. I crashed again. Attached is the latest dump file and another report run.

Still the same cause, malware activity may have triggered the crash. Run a scan of malwarebytes

ladisirt · 12 Jul 2011

Quote: Originally Posted by yowanvista

Quote: Originally Posted by ladisirt

yowanvista,
I updated the wifi driver with the Lenovo update, as well as a graphics driver update. I crashed again. Attached is the latest dump file and another report run.

Still the same cause, malware activity may have triggered the crash. Run a scan of malwarebytes

It's definately the wifi card, I disabled it, connected via LAN line, and no problems since. Unfortunately disabling the wireless card on a laptop is not the best workaround

I ran malwarebytes, full system scan, came back clean. Is there anything else I can do?

Thanks for all your help

Code:

Malwarebytes' Anti-Malware 1.51.0.1200
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Database version: 7084

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

7/12/2011 8:34:57 AM
mbam-log-2011-07-12 (08-34-57).txt

Scan type: Full scan (C:\|Q:\|)
Objects scanned: 454062
Time elapsed: 1 hour(s), 4 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

**yowanvista** · 13 Jul 2011

Quote: Originally Posted by ladisirt

Quote: Originally Posted by yowanvista

Quote: Originally Posted by ladisirt

yowanvista,
I updated the wifi driver with the Lenovo update, as well as a graphics driver update. I crashed again. Attached is the latest dump file and another report run.

Still the same cause, malware activity may have triggered the crash. Run a scan of malwarebytes

It's definately the wifi card, I disabled it, connected via LAN line, and no problems since. Unfortunately disabling the wireless card on a laptop is not the best workaround

I ran malwarebytes, full system scan, came back clean. Is there anything else I can do?

Thanks for all your help

Code:

Malwarebytes' Anti-Malware 1.51.0.1200
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Database version: 7084

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

7/12/2011 8:34:57 AM
mbam-log-2011-07-12 (08-34-57).txt

Scan type: Full scan (C:\|Q:\|)
Objects scanned: 454062
Time elapsed: 1 hour(s), 4 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Unless your laptop's manufacturer releases a new driver you're out of luck. Its that WiFi driver the culprit here. I suggest contacting their technical support for a new driver

Windows 7: Multiple BSOD in an hour

Multiple BSOD in an hour problems?