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Windows 7: Random Freezes, BSOD, other crashes


11 Jul 2011   #1

Windows 7 Ultimate 64-bit
 
 
Random Freezes, BSOD, other crashes

Hi, I built a desktop for myself in January of this year and I've had semi-random crashes a few times a week ever since. I updated all the system specs in the user pane, but basically it's Windows 7 Ultimate x64 installed on a SSD with another HDD for most of my data and stuff. The comp uses a sandybridge CPU and motherboard, but I don't think the problems are related to the issues for which those MBs were recalled.

I am unable to reproduce the crashes, but I can almost guarantee that one will happen in any given week. It doesn't seem to matter if I'm gaming, just surfing the net, using lots of apps/few apps, etc. I also can not predict when I will get a BSOD, when the computer will simply freeze, or when the screen will flash with those colors that look like a video card failure.

These crashes come sometimes a few times in a day, and at other times I can go a week or two without a problem. I have tried to keep my drivers updated, and I believe that my BIOS is the most current version as well. This is my first personal build and I've been expecting and dealing with problems like this, but I simply cannot seem to find the cause of these crashes, and it is really starting to be a bother.

This may be unrelated, but sometimes when I boot up the computer, it says it is unable to find the SSD (Where the OS is installed). I usually just reboot it and it works, and I can not predict when I will get that boot error. I've also run memtest and found no errors; I think I quadruple-checked all my wiring and such inside the case and I believe everything is set up correctly - it seems so odd that the computer will run like a dream for days on end, then suddenly just crash.

Any help you may be able to give will be greatly appreciated!

My System SpecsSystem Spec
.

11 Jul 2011   #2

Windows 7 64b Ultimate
 
 

Hello Waterhaus, welcome to SF!

your last dump is a 3D, pointing to what should be a normal system file \SystemRoot\system32\DRIVERS\mv91xx.sys

Please check it is in this directory and ONLY in this directory.

Your second to last dump points to atikmdag.sys
For that please see http://www.sevenforums.com/crashes-d...kmdag-sys.html

HTML Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff80000b9bf60
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff8800132278e

Debugging Details:
------------------


CONTEXT:  fffff80000b9bf60 -- (.cxr 0xfffff80000b9bf60)
rax=fffffa8008a6d200 rbx=fffffa8008a7e868 rcx=0000000000000000
rdx=fffffa8008a7e868 rsi=0000000000000000 rdi=fffffa8008a8f608
rip=fffff8800132278e rsp=fffff80000b9c940 rbp=fffffa8008a6d748
 r8=fffff88003940100  r9=0000000000000001 r10=fffffa8008a8f680
r11=fffffa8008a6e018 r12=0000000000000100 r13=fffffa8008a8af90
r14=fffffa8006990890 r15=fffff80000b96080
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000293
mv91xx+0x3178e:
fffff880`0132278e cc              int     3
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3D

PROCESS_NAME:  System

CURRENT_IRQL:  a

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800132278e

STACK_TEXT:  
fffff800`00b9c940 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : mv91xx+0x3178e


FOLLOWUP_IP: 
mv91xx+3178e
fffff880`0132278e cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  mv91xx+3178e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: mv91xx

IMAGE_NAME:  mv91xx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c778a22

STACK_COMMAND:  .cxr 0xfffff80000b9bf60 ; kb

FAILURE_BUCKET_ID:  X64_0x3D_mv91xx+3178e

BUCKET_ID:  X64_0x3D_mv91xx+3178e

Followup: MachineOwner
---------

0: kd> lmvm mv91xx
start             end                 module name
fffff880`012f1000 fffff880`0137d000   mv91xx   T (no symbols)           
    Loaded symbol image file: mv91xx.sys
    Image path: \SystemRoot\system32\DRIVERS\mv91xx.sys
    Image name: mv91xx.sys
    Timestamp:        Fri Aug 27 11:49:22 2010 (4C778A22)
    CheckSum:         00050BB0
    ImageSize:        0008C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 Jul 2011   #3

Windows 7 Ultimate 64-bit
 
 

Thanks for the quick reply!

I checked and the mv91xx.sys file is in 3 different places: the proper c:\windows\system32\drivers but also
C:\Windows\System32\DriverStore\FileRepository\mv91xx.inf_amd64_neutral_afacc001e9dc1ee8 and
C:\Program Files (x86)\Marvell\mv91xx\driver

Should I delete the other 2 files? Or delete those folders completely?

As for the other crash cause I will look into the possible fixes, thanks for pointing me in the right direction!
My System SpecsSystem Spec
.


12 Jul 2011   #4

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by waterhaus View Post
Thanks for the quick reply!

I checked and the mv91xx.sys file is in 3 different places: the proper c:\windows\system32\drivers but also
C:\Windows\System32\DriverStore\FileRepository\mv91xx.inf_amd64_neutral_afacc001e9dc1ee8 and
C:\Program Files (x86)\Marvell\mv91xx\driver

Should I delete the other 2 files? Or delete those folders completely?

As for the other crash cause I will look into the possible fixes, thanks for pointing me in the right direction!
Are they all (all 3) the same size? Don't delete (yet) but scan them with av and malwarebytes.... if ok, I guess you can leave them. I'll look up if the Marvell install is ok...
My System SpecsSystem Spec
26 Jul 2011   #5

Windows 7 Ultimate 64-bit
 
 

Hi, I am still getting freezes on my machine, though the BSOD seem to have stopped. Perhaps the Marvell controller is what was causing the BSOD?

At any rate, the freezing is still a constant occurrence, but I am still unable to pinpoint why or when it will happen. My computer has frozen twice today and 3 times yesterday, but it was fine for several days in a row prior to this. I have checked everything I know how to check, installed/updated every driver I can, and still the freezes come. I have noticed that they do tend to come more frequently when gaming, but I can have a freeze just browsing the internet with no other applications open.

I don't think heat is a issue as I have been watching the GPU-Z and CPU-Z programs and recording the temp. I have also double-checked all my wiring inside the case and ensured that everything is locked snugly into place. The freezing can occur 6+ hours after I boot, or it can happen within 15-20 minutes.

I have had some games crash once or twice without freezing the computer; WoW has crashed twice and given me a memory error. I ran the boot Memory checker on a UDB drive for a few hours and found no errors with my RAM, though.

I have looked at dozens of forums relating to the atikmdag.sys issues, but have found nothing that has worked for me.

Any help you may be able to give would be greatly appreciated; I'm at the point that if someone told me that it was for sure a certain piece of hardware, I would throw that piece away and get something else. This freezing problem has really crippled my computer, and this is the computer that I work on as well as game, so this is a very serious issue for me.

Thanks!
My System SpecsSystem Spec
26 Jul 2011   #6

Windows 7 64b Ultimate
 
 

I can have a good look at the dump tomorrow but for now please check Latest AMD Catalyst Video Driver for Windows 7

I should probably have pointed you there the first time as that driver, the ati one, must be updated.
My System SpecsSystem Spec
26 Jul 2011   #7

Windows 7 Ultimate 64-bit
 
 

Thanks, I'll update to that latest driver, but I', pretty sure I have the 11.6 regular, and it doesn't look like they've changed much in the 11.6b update. I check my drivers every few weeks and I'm thinking that the issue stems from something else.
My System SpecsSystem Spec
26 Jul 2011   #8

Windows 7 64b Ultimate
 
 

Quote   Quote: Originally Posted by waterhaus View Post
Thanks, I'll update to that latest driver, but I', pretty sure I have the 11.6 regular, and it doesn't look like they've changed much in the 11.6b update. I check my drivers every few weeks and I'm thinking that the issue stems from something else.
Do you use Driversweeper in safe mode to be sure you fully delete old stuff?
My System SpecsSystem Spec
26 Jul 2011   #9

Windows 7 Ultimate 64-bit
 
 

No, I usually don't. I'll try that too. Thanks!
My System SpecsSystem Spec
27 Jul 2011   #10

Windows 7 Ultimate 64-bit
 
 

It looks like driversweeper has been discontinued; at least that's what it says on the website. Is there another program I might use instead to clean out the old drivers? Also, in looking at the dmp files, i found reference to atikmpag.sys (different from atikmdag.sys) and so I searched for that file and found 6 instances of it on my computer - one in windows/system32/drivers and 5 in

system32/driverstore/filerepository/c7118907.inf_amd64_neutral_8dff244759d44064\B117547

or similar file repository folders. One instance of the file is dated as being last modified on 11/25/2010, which seems strange since I built the computer in January 2011. I scanned all files for viruses and found none, though. I wonder why this is giving me problems?
My System SpecsSystem Spec
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