Blue Screen Error

Tomha · 11 Jul 2011

Grrr...So I reinstalled windows and although it has fixed many minor problems, it seems to have presented a major one. Today when I turned my computer on and played a bit of Battle Field Bad Company 2 I got the blue screen error with the "A problem has been detected and windows has been shut down to prevent damage to your computer" stuff. I hoped this was a bug or something and turned it back on..played a bit more, then got it again about 15 minutes later. As far as I can tell I have installed all the required drivers from my GPU and mobo disks and I dont think any others are required. Any suggestions?

This is the error report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 5129

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800536A028
BCP3: 00000000BF800000
BCP4: 0000000000200001
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071211-33509-01.dmp
C:\Users\(myname)\AppData\Local\Temp\WER-38251-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I also attached the error files.

I feel this may be a driver issue...whats the best way to find missing or out dated drivers excluding windows device manager.

I am working through my drivers updating what I can, will update you if It appears I have removed the problem.

And for the stuff the instructions on forums say:
Is Windows 7 . . .
- Windows 7 64-bit ?
- 5th time OS was installed on system (from same disk) (4 installs occurred in the past 24 hours)
- OEM version
- System was bought 2 months ago. Hardware varies in age a lot. View my system specs.
- System reinstalled about 8 hours ago.

The system health report seems somewhat unreliable. In my scan of it I saw it was saying my hardware performed badly, including things like (somehow) my intel i7 2600k...so keep that in mind

UPDATE: I have updated all my drivers using a copy of Driver Navigator and everything seems to be up to date now. I will test to see if the problem is gone. However my device manager now has a yellow warning sign thing next to my "Marvell 91xx SATA 6G Controller", however when I tell windows to search for updates it says the device has the latest software.

MvdB · 12 Jul 2011

Hello Tomha, welcome to SF!

First thing I'd try is update your video drivers. You have an Asus videocard and have relatively old nvidia drivers. It isn't nescesarily a prob that the're nvidia, could be ok / same chipset but I'd fully de-install all nvidia software, make sure to really de-install by using Driversweeper in Safe Mode to be sure it is all gone... and then install your latest for your card from here: ASUSTeK Computer Inc. -Support- Drivers and Download EAH5450 Series

Your dumps seem to point to hardware... so, after this, if still crashing, next step is to do all standard HW tests...

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8005361028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200001, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff880`02fdbb58 fffff800`03405903 : 00000000`00000124 00000000`00000000 fffffa80`05361028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`02fdbb60 fffff800`02f9c513 : 00000000`00000001 fffffa80`049b3ea0 00000000`00000000 fffffa80`049b3ef0 : hal!HalBugCheckSystem+0x1e3
fffff880`02fdbba0 fffff800`034055c8 : 00000000`00000728 fffffa80`049b3ea0 fffff880`02fdbf30 fffff880`02fdbf00 : nt!WheaReportHwError+0x263
fffff880`02fdbc00 fffff800`03404f1a : fffffa80`049b3ea0 fffff880`02fdbf30 fffffa80`049b3ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02fdbd50 fffff800`03404dd5 : 00000000`00000008 00000000`00000001 fffff880`02fdbfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02fdbd90 fffff800`033f8e88 : 00000000`00000002 fffff880`02fd3180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02fdbdc0 fffff800`02e867ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02fdbdf0 fffff800`02e86613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02fdbf30 fffff880`041ccc61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`02ffbc58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x2c61

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

MvdB · 12 Jul 2011

PS... looking at you logs... you system quotes hw performance trouble in all areas. That is strange...
This thing is custom built? Did it ever run well?

Tomha · 12 Jul 2011

Its a custom build, but it has always seemed to perform well, kind of hard to tell with the major bottleneck my gpu puts on the system (although id need 2 gtx 580s to use my cpus full potential Anyway :P). these are the first blue screen errors i have had on the system.

I managed to successfuly use a copy of Driver Navigator to update all my drivers, things seem to run smoothly, 2/2 driver detectors say mine are all up to date, and i managed to play battlefield for 2 hours with no sign of the issue (as it was playing battlefueld when the error occured). Now im not gonna call it fixed just yet, ill have to see how things go over the next few days, but i think i got it. I believe the issur was drivers as there were 13 which needed updating/installing, several of which were audio, card drivers or PCI slot drivers, it is these which i think causes the problem as i would always get the error when the gpu was being pushed a bit.

I will run another system health check tommorow as i want to solve that supposed hardware issue. It is strange because the windows
7 performance index gives me a score of 5, coming from my low end gpu, however it still gives things like my cpu a top score.

MvdB · 12 Jul 2011

Tomha said:

Its a custom build, but it has always seemed to perform well, kind of hard to tell with the major bottleneck my gpu puts on the system (although id need 2 gtx 580s to use my cpus full potential Anyway :P). these are the first blue screen errors i have had on the system.

I managed to successfuly use a copy of Driver Navigator to update all my drivers, things seem to run smoothly, 2/2 driver detectors say mine are all up to date, and i managed to play battlefield for 2 hours with no sign of the issue (as it was playing battlefueld when the error occured). Now im not gonna call it fixed just yet, ill have to see how things go over the next few days, but i think i got it. I believe the issur was drivers as there were 13 which needed updating/installing, several of which were audio, card drivers or PCI slot drivers, it is these which i think causes the problem as i would always get the error when the gpu was being pushed a bit.

I will run another system health check tommorow as i want to solve that supposed hardware issue. It is strange because the windows
7 performance index gives me a score of 5, coming from my low end gpu, however it still gives things like my cpu a top score.

what scores do your CPU and RAM get?

Tomha · 12 Jul 2011

My cpu got a 7.2 (top mark). Im at school now so i cant check my ram though. Will do when i get home.

Tomha · 13 Jul 2011

Well I re-ran the system health thing and still got this:

Warnings

Informational

Symptom: The Security Center has not recorded an anti-virus product.
Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.
Resolution: 1. Verify that an anti-virus product is installed.
2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status.
Related: Anti-virus

--------------------------------------------------------------------------------

Severity: Information
Warning: The "CPU" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the CPU may need to be upgraded.
Related: Performance Diagnosis

--------------------------------------------------------------------------------

Severity: Information
Warning: The "Gaming graphics" rating for the system is poor and may be the cause of performance problems in multimedia applications or games. Disabling Aero Glass may improve performance in multimedia applications or games. If the problem continues the display adapter may need an updated driver or may need to be upgraded.
Related: Performance Diagnosis

--------------------------------------------------------------------------------

Severity: Information
Warning: The "Graphics" rating for the system is poor and may be the cause of performance problems. Disabling Desktop Composition or reducing screen resolution may improve graphical performance. If the problem continues the display adapter may need an updated driver or may need to be upgraded.
Related: Performance Diagnosis

--------------------------------------------------------------------------------

Severity: Information
Warning: The "Disk" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Ensure the disk has adequate free space and is defragmented. Check for unnecessary startup applications and disable those that are not required. If the problem continues the disk may need to be upgraded.
Related: Performance Diagnosis

--------------------------------------------------------------------------------

Severity: Information
Warning: The "Memory" rating for the system is very poor and may be the cause for performance issues. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the memory may need to be upgraded.
Related: Performance Diagnosis

???

Also my bad on the CPU, aparently top is 7.9. I re-ran the test and I got the following:
Processor: 7.6
Ram: 7.6
Graphics: 4.8
Gaming Graphics: 5.5
Primary Hard Disk: 5.9

If my memory serves me right last time my lowest score was 5.0 though...interesting...and worrying.

MvdB · 13 Jul 2011

Yeah, those are the warnings I read in your first log. I'm not sure but I wouldn't be surprised if the unbalanced state caused by the videocard causes this...even though your performance test gives normal values for (the rest of) your system.

But then again, if you have no more prob's and can do what you want with it...:)