Windows works fine and has been working fine, but a small nuisance has recently developed. When I empty the trash can and then right click the desktop to refresh, I get an error saying Explorer has stopped working and needs to restart. The screen then flashes and is OK. I can't be positive this is the only case, but I know I can duplicate the error when I do this.
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: ShellExt64.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4cd9c3ec
Exception Offset: 00000000055228dc
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1e37
Additional Information 2: 1e373e69fff075aed81f57003e66ce10
Additional Information 3: cd01
Additional Information 4: cd01fd51b304614886fd0565a29f4c85
The error persists in safe mode--I do not get a message but the screen takes a few seconds to refresh.
I have read that a virus scanner can cause this. I recently loaded ClamWin but didn't like it and uninstalled it. I also get the error even when my regular Bitdefender is turned off.
I ran "sfc /verifyonly" from command prompt as another thread suggested but there were no errors.
Could this be related to DEP? I recently moved pagefile.sys to my second drive and this worked fine, but when I had the error I moved it back with no effect.
I don't seem to have a system restore point previous to the error--don't know why.
I appreciate any suggestions.