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Windows 7: Bsod on shutdown/restart


12 Jul 2011   #1

Windows 7 Ultimate 64
 
 
Bsod on shutdown/restart

Windows 7 x64 retail ultimate edition, brand new install on newly built system.
Have tried updating chipset, network, audio drivers but have not tried BIOS yet.

System seems stable just blue screen on shutdown/restart.

*My partner says it BSOD earlier today while she was watching HD footage from her camera*

Forgot to say, Thanks in advance!

My System SpecsSystem Spec
.

12 Jul 2011   #2

Windows 8.1 Pro x64
 
 

This latest crash was caused by AppleCharger.sys. It is a driver so the motherboard can charge Apple hardware such as iPhones or iPods.

Update it from your manufacturer's website

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800031b7b2a, 0, 4f}

Unable to load image \SystemRoot\system32\DRIVERS\AppleCharger.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+270c )


KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800031b7b2a, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000000000004f, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!IoBuildDeviceIoControlRequest+2a
fffff800`031b7b2a 8a484c          mov     cl,byte ptr [rax+4Ch]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000000000004f

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800031050e0
 000000000000004f 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  wininit.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880042ff3b0 -- (.trap 0xfffff880042ff3b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000003 rbx=0000000000000000 rcx=0000000000220448
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800031b7b2a rsp=fffff880042ff540 rbp=000000000000016d
 r8=fffff8a00b541010  r9=000000000000016d r10=fffff880030faea0
r11=fffff880042ff648 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!IoBuildDeviceIoControlRequest+0x2a:
fffff800`031b7b2a 8a484c          mov     cl,byte ptr [rax+4Ch] ds:00000000`0000004f=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002f0ea17 to fffff80002ecef00

STACK_TEXT:  
fffff880`042feb28 fffff800`02f0ea17 : 00000000`0000001e ffffffff`c0000005 fffff800`031b7b2a 00000000`00000000 : nt!KeBugCheckEx
fffff880`042feb30 fffff800`02ece542 : fffff880`042ff308 fffff8a0`0b541010 fffff880`042ff3b0 fffff8a0`0b541010 : nt! ?? ::FNODOBFM::`string'+0x460da
fffff880`042ff1d0 fffff800`02ecd0ba : 00000000`00000000 fffff8a0`0b541010 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`042ff3b0 fffff800`031b7b2a : fffff880`00c60260 fffffa80`0e2bf0e0 00000000`df7d0000 00000000`000df7d2 : nt!KiPageFault+0x23a
fffff880`042ff540 fffff880`03d5870c : fffff8a0`0b541010 00000000`00000003 fffff8a0`0b541010 00000000`000007ff : nt!IoBuildDeviceIoControlRequest+0x2a
fffff880`042ff5b0 fffff8a0`0b541010 : 00000000`00000003 fffff8a0`0b541010 00000000`000007ff fffff8a0`0b541010 : AppleCharger+0x270c
fffff880`042ff5b8 00000000`00000003 : fffff8a0`0b541010 00000000`000007ff fffff8a0`0b541010 00000000`0000016d : 0xfffff8a0`0b541010
fffff880`042ff5c0 fffff8a0`0b541010 : 00000000`000007ff fffff8a0`0b541010 00000000`0000016d fffff880`03d5b100 : 0x3
fffff880`042ff5c8 00000000`000007ff : fffff8a0`0b541010 00000000`0000016d fffff880`03d5b100 fffff880`042ff610 : 0xfffff8a0`0b541010
fffff880`042ff5d0 fffff8a0`0b541010 : 00000000`0000016d fffff880`03d5b100 fffff880`042ff610 fffff880`042ff600 : 0x7ff
fffff880`042ff5d8 00000000`0000016d : fffff880`03d5b100 fffff880`042ff610 fffff880`042ff600 fffff880`03d5b5bc : 0xfffff8a0`0b541010
fffff880`042ff5e0 fffff880`03d5b100 : fffff880`042ff610 fffff880`042ff600 fffff880`03d5b5bc ffffffff`ffffffff : 0x16d
fffff880`042ff5e8 fffff880`042ff610 : fffff880`042ff600 fffff880`03d5b5bc ffffffff`ffffffff fffff800`02f874bc : AppleCharger+0x5100
fffff880`042ff5f0 fffff880`042ff600 : fffff880`03d5b5bc ffffffff`ffffffff fffff800`02f874bc 00000000`00060001 : 0xfffff880`042ff610
fffff880`042ff5f8 fffff880`03d5b5bc : ffffffff`ffffffff fffff800`02f874bc 00000000`00060001 fffff880`042ff618 : 0xfffff880`042ff600
fffff880`042ff600 ffffffff`ffffffff : fffff800`02f874bc 00000000`00060001 fffff880`042ff618 fffff880`042ff618 : AppleCharger+0x55bc
fffff880`042ff608 fffff800`02f874bc : 00000000`00060001 fffff880`042ff618 fffff880`042ff618 00000000`00000002 : 0xffffffff`ffffffff
fffff880`042ff610 fffff880`03d58aaa : ffffffff`ffffffff 00000000`00000000 fffff880`03d5b5bc 00000000`ffffffff : nt!DbgPrint+0x3c
fffff880`042ff650 ffffffff`ffffffff : 00000000`00000000 fffff880`03d5b5bc 00000000`ffffffff 00000000`00000000 : AppleCharger+0x2aaa
fffff880`042ff658 00000000`00000000 : fffff880`03d5b5bc 00000000`ffffffff 00000000`00000000 00000000`00000002 : 0xffffffff`ffffffff


STACK_COMMAND:  kb

FOLLOWUP_IP: 
AppleCharger+270c
fffff880`03d5870c ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  AppleCharger+270c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AppleCharger

IMAGE_NAME:  AppleCharger.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bd65fdd

FAILURE_BUCKET_ID:  X64_0x1E_AppleCharger+270c

BUCKET_ID:  X64_0x1E_AppleCharger+270c

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 Jul 2011   #3

Windows 7 Ultimate 64
 
 

Thanks, thats a pain and something I would never have thought of as we do not have any Apple products in the house. Will look into it!
My System SpecsSystem Spec
.


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 Bsod on shutdown/restart




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