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Windows 7: BlueScreen Problem

12 Jul 2011   #1

windows 7 ultimate 32 bit
BlueScreen Problem


Please help me with this problem about blue screen.When my laptop starts and all pop up appears it will then automatically off and blue screen appear.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 13321

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 9813B56A
BCP3: 97DD9C44
BCP4: 97DD9820
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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Here attached with is my file...tanx in advance

My System SpecsSystem Spec
12 Jul 2011   #2

Windows 10 Pro x64

Your Toshiba Bluetooth RF Bus Driver is the cause, update it
Toshiba Support - Homepage

Remove TunUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker

Update any HP Multimedia keyboard/HP software driver, the one on your system is 10 years old and is considered obsolete

Run a scan of Malwarebytes

Update the Toshiba HDD Protection driver,

Remove IoBit SmartDefrag, it has known issues on Windows 7
TuneUpUtilitiesDriver32.sys        0xaf596000    0xaf596d00    0x00000d00    0x4ab2238f    17/09/2009 15:54:55
Unable to load image \SystemRoot\system32\DRIVERS\tosrfbd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tosrfbd.sys
*** ERROR: Module load completed but symbols could not be loaded for tosrfbd.sys
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 97fba54d, 807b1c44, 807b1820}

Probably caused by : tosrfbd.sys ( tosrfbd+a54d )

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: c0000005, The exception code that was not handled
Arg2: 97fba54d, The address that the exception occurred at
Arg3: 807b1c44, Exception Record Address
Arg4: 807b1820, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

97fba54d 663b10          cmp     dx,word ptr [eax]

EXCEPTION_RECORD:  807b1c44 -- (.exr 0xffffffff807b1c44)
ExceptionAddress: 97fba54d (tosrfbd+0x0000a54d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000000
Attempt to read from address 00000000

CONTEXT:  807b1820 -- (.cxr 0xffffffff807b1820)
eax=00000000 ebx=858a3680 ecx=00000009 edx=00000000 esi=8746d008 edi=8595267c
eip=97fba54d esp=807b1d0c ebp=807b1d18 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
97fba54d 663b10          cmp     dx,word ptr [eax]        ds:0023:00000000=????
Resetting default scope





ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.



READ_ADDRESS: GetPointerFromAddress: unable to read from 82b88848
Unable to read MiSystemVaType memory at 82b67e20

97fba54d 663b10          cmp     dx,word ptr [eax]


LAST_CONTROL_TRANSFER:  from 97fb1e17 to 97fba54d

WARNING: Stack unwind information not available. Following frames may be wrong.
807b1d18 97fb1e17 8746d008 859525e8 874bb298 tosrfbd+0xa54d
807b1d34 97fc2051 8746b000 859525e8 00000000 tosrfbd+0x1e17
807b1d50 82c27f64 8746b030 a4510d00 00000000 tosrfbd+0x12051
807b1d90 82ad0219 97fc1ff0 874bb298 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_NAME:  tosrfbd+a54d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tosrfbd

IMAGE_NAME:  tosrfbd.sys


STACK_COMMAND:  .cxr 0xffffffff807b1820 ; kb

FAILURE_BUCKET_ID:  0x7E_tosrfbd+a54d

BUCKET_ID:  0x7E_tosrfbd+a54d

Followup: MachineOwner
My System SpecsSystem Spec
12 Jul 2011   #3

windows 7 ultimate 32 bit

Thank u so much for your help YOWANVISTA it worked...

God Bless
My System SpecsSystem Spec


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