| Windows 7: force a memory dump |
12 Jul 2011
|
#1 | | windows 7 home premium 64 bit SP1 Central New Jersey USA |
force a memory dump running windows 7 home premium 64 bit sp1
I would like to know if there is a way to force a memory dump.
Right now my windows live mail is open and task manager says it is running but when I try to go to it's window it just goes behind the last window I had open and does not respond. I do not want to just kill it in task manager but I will if I need to.
attached is a screen shot of task manager. As you can see live mail says it is running yet I can not get to it.
i will keep it in it's current state as long as I can so a quick yes or no answer would be helpful. If the answer is yes please include instructions on how to do the memory dump.
thank you in advance. | My System Specs |
| System Manufacturer/Model Number HP Pavilion G Model LF161UA OS windows 7 home premium 64 bit SP1 CPU IOntel Core I3 M380 @ 2.53GHz Memory 4GB SODIMM Samsung Graphics Card Intel Hd Graphics Hard Drives WDC WD5000BEVT-60A0RT0
hp DVD RW AD-7711H |
13 Jul 2011
|
#2 | | Windows 7 Ultimate 64bit SP1 |

Quote: Originally Posted by RayGo75 running windows 7 home premium 64 bit sp1
I would like to know if there is a way to force a memory dump.
Right now my windows live mail is open and task manager says it is running but when I try to go to it's window it just goes behind the last window I had open and does not respond. I do not want to just kill it in task manager but I will if I need to.
attached is a screen shot of task manager. As you can see live mail says it is running yet I can not get to it.
i will keep it in it's current state as long as I can so a quick yes or no answer would be helpful. If the answer is yes please include instructions on how to do the memory dump.
thank you in advance. Hi RayGo75
Please for first step run a SFC /SCANNOW Command - System File Checker
Download,install,update,scan with SUPERAntiSpyware.com - Downloading File
Download,install,update,scan with Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
To enable minidumps follow these steps Dump Files - Configure Windows to Create on BSOD
To upload minidumps follow these steps http://www.sevenforums.com/crashes-d...tructions.html | My System Specs | | System Manufacturer/Model Number Custom Built by me. OS Windows 7 Ultimate 64bit SP1 CPU Intel Core 2 Quad Q6600 Motherboard Gigabyte GA-X38-DS4 Memory 2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL Graphics Card XFX RADEON HD 6850 1GB GDDR5 Sound Card 2/4/5.1/7.1-channel Realtek High Definition Monitor(s) Displays Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1 Screen Resolution 1366x768 in Desktop,1920x1080p in gaming and video Keyboard Wireless Logitech LX710 Mouse Logitech Wireless Gaming Mouse G700 PSU THERMALTAKE W0229 TOUGHPOWER XT 750W Case A-Case Twin Engine BB Cooling 3 x thermaltake smart case fan II + 1 arctic cooling fan Hard Drives C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 Internet Speed ADSL 12000 plus Other Info Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?
D:\Sony high speed sata Dvd Rewriter
Logitech Cordless Rumblepad 2 |
13 Jul 2011
|
#3 | | windows 7 home premium 64 bit SP1 Central New Jersey USA |
Thank you for your reply but that is not what I asked.
I would like to know if there is a way to cause windows to take a memory dump of the system while it is running.
I would like this information so that when windows hangs (as it has done on me in the past few weeks) or a program stops working but looks to task manager as if it is working happens again. I would like a command or key sequence to execute to cause windows to take a memory dump. Then I could process the dump as in your last comment and get it analyzed here.
Once again if what I am asking is not possible just let me know and I will close this thread as solved. If you do not know if it is possible to do this please pass it on to someone who might know if it can be done.
One thing you should know I am a retired UINX admin who worked in the computer field for over 23 years, I have seen it all and been involved in supporting it as well. | My System Specs | | System Manufacturer/Model Number HP Pavilion G Model LF161UA OS windows 7 home premium 64 bit SP1 CPU IOntel Core I3 M380 @ 2.53GHz Memory 4GB SODIMM Samsung Graphics Card Intel Hd Graphics Hard Drives WDC WD5000BEVT-60A0RT0
hp DVD RW AD-7711H |
13 Jul 2011
|
#4 | | Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 Central Pa. |
Hi! RayGo75, welcome to 7F Source: Forcing a System Crash
The bottom link will take you here: Forcing a System Crash from the Keyboard
EDIT:
Ray I am not exactly sure, but I think you may also need windbg to read any dump you do create.
There is BlueScreenView, but that may not be sufficient to do the job. Quote: System Requirements - BlueScreenView works with Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7, as long as Windows is configured to save minidump files during BSOD crashes. If your system doesn't create MiniDump files on a blue screen crash, try to configure it according to the following article: How to configure Windows to create MiniDump files on BSOD
- BlueScreenView can read the MiniDump files of both 32-bit and x64 systems.
Source: http://www.nirsoft.net/utils/blue_screen_view.html
Last edited by Anak; 13 Jul 2011 at 07:43 PM..
| My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Gateway DX4831e (Mid-Tower Desktop) OS Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 CPU Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors Motherboard Gateway H57M01 133 megahertz Memory 6GB of 1,333MHz DDR3 SDRAM Graphics Card 32MB Intel Graphics Media Accelerator HD IGChip Sound Card Realtek High Definition Audio Monitor(s) Displays Gateway HX2000 20inch TFT active matrix TN Screen Resolution 1600 x 900 x 59 hertz Keyboard MS 'Natural' Standard PS/2 Enhanced 101-102 Key Mouse Gateway USB wired optical PSU 300watts. Case Mid-Tower Desktop Cooling Stock from Gateway Hard Drives WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
HP Photosmart Plus B210a e_series AIO Printer
Four card readers, and Four USB 2.0 Internet Speed Verizon FIOS 24.57Mbps Down - 5.68Mbps up Antivirus MSE Browser IE9.0.8112.16421-Upd ver 9.0.13, FireFox 19.2, Opera 12.14 Other Info BIOS: American Megatrends Inc. P01-A0 11/17/2009
System Specs by Belarc.
Join Date March 27th 2010 at 10:44:15 AM. |
13 Jul 2011
|
#5 | | windows 7 home premium 64 bit SP1 Central New Jersey USA |
Thank you that is what I wanted to know.
I have one more question (an answer generating a question, happens all the time).
In the instructions on enabling the keyboard dump it says after enabling dump files (already did that) in the registery set up an entry for using the right hand ctrl key and the scroll lock key. My keyboard does not have a scroll lock key. I have a Num Lock key but no scroll lock key. My keyboard has a seperate numeric keypad so what key do I use instead of the scroll lock key?
Further down there are instructions to map your own key sequence. The first key is well defined in the table but the second key gives values to use but does not tell you what key goes with what values. I would like to use that option if I can but I do not know what value to put in for say the backspace key. | My System Specs | | System Manufacturer/Model Number HP Pavilion G Model LF161UA OS windows 7 home premium 64 bit SP1 CPU IOntel Core I3 M380 @ 2.53GHz Memory 4GB SODIMM Samsung Graphics Card Intel Hd Graphics Hard Drives WDC WD5000BEVT-60A0RT0
hp DVD RW AD-7711H |
13 Jul 2011
|
#6 | | Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 Central Pa. |

Quote: Originally Posted by RayGo75 Thank you that is what I wanted to know.
I have one more question (an answer generating a question, happens all the time).
In the instructions on enabling the keyboard dump it says after enabling dump files (already did that) in the registery set up an entry for using the right hand ctrl key and the scroll lock key. My keyboard does not have a scroll lock key. I have a Num Lock key but no scroll lock key. My keyboard has a seperate numeric keypad so what key do I use instead of the scroll lock key? I am not sure. You may have to get/borrow a keyboard that has one. 
Quote: Originally Posted by RayGo75 Further down there are instructions to map your own key sequence. The first key is well defined in the table but the second key gives values to use but does not tell you what key goes with what values. I would like to use that option if I can but I do not know what value to put in for say the backspace key. Which keys do you mean? Dump1Keys or Dump2Keys?
To be honest, it may be just as easy to do one of these reports, and myself or one of the other members can read it for you. http://www.sevenforums.com/crashes-d...tructions.html | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Gateway DX4831e (Mid-Tower Desktop) OS Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 CPU Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors Motherboard Gateway H57M01 133 megahertz Memory 6GB of 1,333MHz DDR3 SDRAM Graphics Card 32MB Intel Graphics Media Accelerator HD IGChip Sound Card Realtek High Definition Audio Monitor(s) Displays Gateway HX2000 20inch TFT active matrix TN Screen Resolution 1600 x 900 x 59 hertz Keyboard MS 'Natural' Standard PS/2 Enhanced 101-102 Key Mouse Gateway USB wired optical PSU 300watts. Case Mid-Tower Desktop Cooling Stock from Gateway Hard Drives WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
HP Photosmart Plus B210a e_series AIO Printer
Four card readers, and Four USB 2.0 Internet Speed Verizon FIOS 24.57Mbps Down - 5.68Mbps up Antivirus MSE Browser IE9.0.8112.16421-Upd ver 9.0.13, FireFox 19.2, Opera 12.14 Other Info BIOS: American Megatrends Inc. P01-A0 11/17/2009
System Specs by Belarc.
Join Date March 27th 2010 at 10:44:15 AM. |
14 Jul 2011
|
#7 | | Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 Central Pa. |
I received an answer from Brink about what you are trying to accomplish, Click here for his reply, and I thought some more about your situation.
In order for http://www.sevenforums.com/crashes-d...tructions.html to work you would have to have an actual crash, so that would not work.
I then approached your problem from a different direction, and searched if there were any results for: 'windows live mail is running but not responding'
Your problem may be due to an update back on 1-11-2011. Microsoft's (MS) reasoning for for KB2454826 Attachment 164968 MS response when users started to complain 'Windows live mail (WLM) is running but not responding'. Scroll down a bit, there is an automatic FixIt at this link.
This FixIt is dependent if: Quote: This issue can be caused if all the following scenarios apply on your Windows computer: - You have Intel integrated graphics driver Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versions 8.15.10.2104 through 8.15.10.2141
- You have Windows Update KB2454826 installed on your computer
- You are using Windows Live Mail versions 15.4 and later
Source is at above link.
I have it, but I do not use WLM, so I have not noticed it.
As I see it there are two ways you can look at this:
You can un-install KB2454826 if you have it, and not worry about it. Make sure you do it in Safe Mode, and your machine is restarted!
Or use the FixIt, but MS is telling you, you will have to update your intel drivers.
p.s. Thank you for putting your system specs in.
EDIT:
I missed these two links, some good reading on KB2454826: Microsoft pulls another botched auto update patch, KB 2454826 @ AskWoody.com The real reason for botched patch KB 2454826 @ AskWoody.com
Last edited by Anak; 14 Jul 2011 at 01:29 AM..
| My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Gateway DX4831e (Mid-Tower Desktop) OS Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 CPU Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors Motherboard Gateway H57M01 133 megahertz Memory 6GB of 1,333MHz DDR3 SDRAM Graphics Card 32MB Intel Graphics Media Accelerator HD IGChip Sound Card Realtek High Definition Audio Monitor(s) Displays Gateway HX2000 20inch TFT active matrix TN Screen Resolution 1600 x 900 x 59 hertz Keyboard MS 'Natural' Standard PS/2 Enhanced 101-102 Key Mouse Gateway USB wired optical PSU 300watts. Case Mid-Tower Desktop Cooling Stock from Gateway Hard Drives WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
HP Photosmart Plus B210a e_series AIO Printer
Four card readers, and Four USB 2.0 Internet Speed Verizon FIOS 24.57Mbps Down - 5.68Mbps up Antivirus MSE Browser IE9.0.8112.16421-Upd ver 9.0.13, FireFox 19.2, Opera 12.14 Other Info BIOS: American Megatrends Inc. P01-A0 11/17/2009
System Specs by Belarc.
Join Date March 27th 2010 at 10:44:15 AM. |
14 Jul 2011
|
#8 | | Windows 7 Ultimate 64bit SP1 |
Also a safe and a good idea is to enable the driver verifier. Driver Verifier - Enable and Disable
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Personally though i dont like the idea to force a bsod. | My System Specs | | System Manufacturer/Model Number Custom Built by me. OS Windows 7 Ultimate 64bit SP1 CPU Intel Core 2 Quad Q6600 Motherboard Gigabyte GA-X38-DS4 Memory 2X2GB DDR2 PC6400 800MHZ DUAL CHANNEL Graphics Card XFX RADEON HD 6850 1GB GDDR5 Sound Card 2/4/5.1/7.1-channel Realtek High Definition Monitor(s) Displays Samsung LE40A656F1 1080p 100Hz LCD HD TV 50,000:1 Screen Resolution 1366x768 in Desktop,1920x1080p in gaming and video Keyboard Wireless Logitech LX710 Mouse Logitech Wireless Gaming Mouse G700 PSU THERMALTAKE W0229 TOUGHPOWER XT 750W Case A-Case Twin Engine BB Cooling 3 x thermaltake smart case fan II + 1 arctic cooling fan Hard Drives C:\WD VelociRaptor 150 GB,10,000 RPM
E:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 F:\WESTERN DIGITAL WD15EADS 1.5TB CAVIAR GREEN SATA2 Internet Speed ADSL 12000 plus Other Info Mouse Logitech G700,with 13 buttons who needs keyboard in RPG?
D:\Sony high speed sata Dvd Rewriter
Logitech Cordless Rumblepad 2 |
14 Jul 2011
|
#9 | | |

Quote: Originally Posted by RayGo75 In the instructions on enabling the keyboard dump it says after enabling dump files (already did that) in the registery set up an entry for using the right hand ctrl key and the scroll lock key. My keyboard does not have a scroll lock key. I have a Num Lock key but no scroll lock key. My keyboard has a seperate numeric keypad so what key do I use instead of the scroll lock key?. Forcing a System Crash from the Keyboard
If you look closely, there are reg values that you can use to configure which keys can be used first. However, the second key must be scroll lock (there's a reason for this, and it has to do with the way the keyboard driver works with all different types of keyboard layouts). Anyway, there are other tools you can use if you can actually use the machine you want to crash, and it isn't totally hung - my favorite is notmyfault, from sysinternals. You can run notmyfault and cause a bugcheck as well. | My System Specs | | System Manufacturer/Model Number HP Z400 workstation OS Windows Server 2008 R2 CPU Intel Xeon 3550 @3.06GHz Motherboard HP Memory 16GB DDR3 Graphics Card Nvidia Quadro 600 Sound Card Realtek ALC262 Monitor(s) Displays 2x Hanns-G HG281 Screen Resolution 1920x1200 Keyboard Microsoft Natural Ergonomic Keyboard 7000 Mouse Microsoft Intellimouse Explorer 3.0 PSU HP Case HP Hard Drives 1x Samsung 160GB SSD
2x WD 1TB (RAID1) |
14 Jul 2011
|
#10 | | |

Quote: Originally Posted by Anak It's probably worth noting that the fixes for this were due to video driver issues, not a problem with Microsoft's code, but that is neither here nor there. The author got the part about the bugchecks right, but not the reasons.
Oh well. | My System Specs | | System Manufacturer/Model Number HP Z400 workstation OS Windows Server 2008 R2 CPU Intel Xeon 3550 @3.06GHz Motherboard HP Memory 16GB DDR3 Graphics Card Nvidia Quadro 600 Sound Card Realtek ALC262 Monitor(s) Displays 2x Hanns-G HG281 Screen Resolution 1920x1200 Keyboard Microsoft Natural Ergonomic Keyboard 7000 Mouse Microsoft Intellimouse Explorer 3.0 PSU HP Case HP Hard Drives 1x Samsung 160GB SSD
2x WD 1TB (RAID1) force a memory dump problems? All times are GMT -5. The time now is 11:10 AM. | |