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Windows 7: BSOD in new samsung laptop

13 Jul 2011   #1
bmori

windows 7 home premium 64bit
 
 
BSOD in new samsung laptop

I was hoping this laptop would be immune to BSODs but after 1 week I got my first.

The pc is a Samsung RV511 - M480 64bit core i5 running at 2.67GHz, with 500gb hard drive and 4gb RAM. Operating system is windows 7 home premium.

The crash happened when I tried to turn on Cyberlink Power Director which seems to be pre-installed on a segment of the hard drive.

attached is the mini dmp and JCgriff2 zip files.

any thoughts

cheers
Bill


My System SpecsSystem Spec
.

13 Jul 2011   #2
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

AS your notebook is new, have the Retailer check it out.
Use the warranty to the full.
My System SpecsSystem Spec
13 Jul 2011   #3
bmori

windows 7 home premium 64bit
 
 

back to retailer will probably be my last resort option. Generally retailers do not warrant software problems. They reset the pc to factory defaults and run it for a week if no fault shows it is returned. If a fault does show they return it to the manufacturer. At least that has been my experience in the past.

however many thanks for your suggestion

cheers
Bill
My System SpecsSystem Spec
.


14 Jul 2011   #4
MvdB

Windows 7 64b Ultimate
 
 

Hello Bmori, welcome to SF... I saw from your post in another thread last night that you were also waiting for help.... well, here goes:

Some of your uploaded files are empty which is a bummer, I'll have to figure out why that is... but I was able to look at your dump. It claims you have problems with your Graphics driver. I can't tell you what new drivers to get because of that missing info and you've not filled out your CP stuff...http://www.sevenforums.com/general-d...html#post23230 see "fill out system spec's" in there...

Anyway... if you don't want to go back to the retailer... find the manufacturer of your videocard/chip and download latest drivers from there. Be sure to de-install old drivers first and do that not only in the standard manner of removing /de-installing software but also by using something like Driversweeper in safemode.


Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a19a4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f4537d8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+1597d8
fffff880`0f4537d8 4883ec28 sub rsp,28h

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`0308f9c8 fffff880`0f25d000 : 00000000`00000116 fffffa80`0a19a4e0 fffff880`0f4537d8 ffffffff`c00000b5 : nt!KeBugCheckEx
fffff880`0308f9d0 fffff880`0f25cddb : fffff880`0f4537d8 fffffa80`0a19a4e0 fffffa80`087c9c90 fffffa80`07b83100 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0308fa10 fffff880`0ff7cf07 : fffffa80`0a19a4e0 00000000`c00000b5 fffffa80`087c9c90 fffffa80`07b83100 : dxgkrnl!TdrIsRecoveryRequired+0x273
fffff880`0308fa40 fffff880`0ffa6b75 : 00000000`ffffffff 00000000`0011e93d 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0308fb20 fffff880`0ffa52bb : 00000000`00000102 00000000`00000000 00000000`0011e93d 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0308fb50 fffff880`0ff782c6 : ffffffff`ff676980 fffffa80`07b83100 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0308fbf0 fffff880`0ffa4e7a : 00000000`00000000 fffffa80`087c9c90 00000000`00000080 fffffa80`07b83100 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0308fd00 fffff800`0336d32e : 00000000`0230509b fffffa80`07b24b60 fffffa80`036ca9e0 fffffa80`07b24b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0308fd40 fffff800`030c2666 : fffff880`031d3180 fffffa80`07b24b60 fffff880`031ddfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0308fd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+1597d8
fffff880`0f4537d8 4883ec28 sub rsp,28h

SYMBOL_NAME: nvlddmkm+1597d8

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4d7376ce

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Jul 2011   #5
bmori

windows 7 home premium 64bit
 
 

many thanks MVdb, much appreciated, I didn't fill out the profile 'cause I have more than 1 laptop and I thought the jcgriff file captured the sys info.

So far that has been the only glitch I've had - NVIDIA has a more recent driver but Samsung says all the drivers are up to date. If it happens again I'll download the new drver

thanks again

Cheers bill
My System SpecsSystem Spec
14 Jul 2011   #6
MvdB

Windows 7 64b Ultimate
 
 

My pleasure. I'd go to nvidia.com and download the latest for your card an OS version there. BUT be sure to first deinstall with Driversweeper in Safemode....
My System SpecsSystem Spec
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 BSOD in new samsung laptop




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