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Windows 7: BSOD Alienware ALX Area 51 during World of Warcraft


13 Jul 2011   #1

windows 7 home
 
 
BSOD Alienware ALX Area 51 during World of Warcraft

Hi

I have been getting various BSODs while I am playing world of warcraft. I have an alienware/dell system and their solution is to replace my entire computer instead of attempting to discover the causes for the BSOD. They have already replaced the memory and motherboard once and the graphics cards 3 times. I'm at my wit's end on trying to fix this.

I have attempted to use registry mechanic and reginout as well but those don't seem to do anything.

I have hopefully attached the minidump files correctly. I have some guesses as to what it could maybe be causing the BSOD, my logitech headset, gamepad, keyboard?

- x86 (32-bit) or x64 ?
I have a 64 bit system - its an OEM version of windoes - an OEM or full retail version? - What is the age of system (hardware)? little over a year old - What is the age of OS installation (have you re-installed the OS?) no I haven't, about a year old but I've been updating.



My System SpecsSystem Spec
.

13 Jul 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mvp967 View Post
Hi

I have been getting various BSODs while I am playing world of warcraft. I have an alienware/dell system and their solution is to replace my entire computer instead of attempting to discover the causes for the BSOD. They have already replaced the memory and motherboard once and the graphics cards 3 times. I'm at my wit's end on trying to fix this.

I have attempted to use registry mechanic and reginout as well but those don't seem to do anything.

I have hopefully attached the minidump files correctly. I have some guesses as to what it could maybe be causing the BSOD, my logitech headset, gamepad, keyboard?

- x86 (32-bit) or x64 ?
I have a 64 bit system - its an OEM version of windoes - an OEM or full retail version? - What is the age of system (hardware)? little over a year old - What is the age of OS installation (have you re-installed the OS?) no I haven't, about a year old but I've been updating.


Majority of these caused by USBPORT.SYS and old drivers. I would:

1-run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

2-Read and run this. USB Driver - General Fix for Problems
My System SpecsSystem Spec
13 Jul 2011   #3

windows 7 home
 
 

I followed your recommendation and did the SFC scannow and it found no problems with my system integrity.

I followed the USB driver FAQ and found some faded USB devices I uninstalled and I successfully have delete and recreated by plugging in my logitech g13 game pas a new INFCACHE.1file. We shall see if I have anymore bluescreens. Hopefully this will work!!!

How can I tell if it worked? Just wait and see if I bluescreen again and repost the minidump files?
My System SpecsSystem Spec
.


14 Jul 2011   #4

windows 7 home
 
 

Hi Again:

I unfortunately obtained another BSOD after following your previous instructions.

I have had 26 BSODs and the latest one the 27th one concerns me. Also you said the majority of my BSODs were from the usb issues, could you be more specific as to what they were for? My alienware computer has a memory test I shall run just to be certain, but hopefully there is another quick fix you can recommend.

It occurred while I was playing World of Warcraft and had my Sirius internet music streaming.

the BCCode was 1e. Could this be a memory issue?
My System SpecsSystem Spec
14 Jul 2011   #5

windows 7 home
 
 

I ran the windows memory diagnostic and it found no errors. Waiting on you zigzag. I unfortunately cannot private message you because I am still a new member.
My System SpecsSystem Spec
15 Jul 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mvp967 View Post
I ran the windows memory diagnostic and it found no errors. Waiting on you zigzag. I unfortunately cannot private message you because I am still a new member.
Windows memory diagnostic is not as good as memtest. It doesnt stress the memory far enough. You will be able to pm shortly
My System SpecsSystem Spec
15 Jul 2011   #7

windows 7 home
 
 

Zigzag in your previous post you didn't mention what the latest BSOD was caused by, the 27th one?

I just had another BSOD while PVPing on my priest in World of Warcraft.

Also, not sure if its worth mentioning but when I boot up I hear disconnect and reconnect sounds. I don't know if its my USB devices or what but any continue help you can provide will be greatly appreciated.

I don't know how to delete minidump files so I apologize for relisting all of the BSODs. In your first reply you said the majority of the BSODs were caused by USBPORT.SYS and old drivers. If you could elaborate on this and explain I how can update them I'd love to hear any suggestions.

The two latest BSODs concern me the most the 27th and 28th ones. Any idea what is causing them? Any suggestions? I'm desperate.
My System SpecsSystem Spec
16 Jul 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mvp967 View Post
Zigzag in your previous post you didn't mention what the latest BSOD was caused by, the 27th one?

I just had another BSOD while PVPing on my priest in World of Warcraft.

Also, not sure if its worth mentioning but when I boot up I hear disconnect and reconnect sounds. I don't know if its my USB devices or what but any continue help you can provide will be greatly appreciated.

I don't know how to delete minidump files so I apologize for relisting all of the BSODs. In your first reply you said the majority of the BSODs were caused by USBPORT.SYS and old drivers. If you could elaborate on this and explain I how can update them I'd love to hear any suggestions.

The two latest BSODs concern me the most the 27th and 28th ones. Any idea what is causing them? Any suggestions? I'm desperate.
Both still point to usbport.sys. How many usb devices are you using? Are you overclocking?
My System SpecsSystem Spec
17 Jul 2011   #9

windows 7 home
 
 

The following devices are USB port:

Logitech g15 keyboard
Logitech g 13 gamepad
Logitech g930 headset
Logitech g700 mouse

I'm not overclocking, at least not to my knowledge. I have not changed any of the default settings in the Catalyst Control Center Overdrive features, beyond the fan speed on the graphics cards.
My System SpecsSystem Spec
17 Jul 2011   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mvp967 View Post
The following devices are USB port:

Logitech g15 keyboard
Logitech g 13 gamepad
Logitech g930 headset
Logitech g700 mouse

I'm not overclocking, at least not to my knowledge. I have not changed any of the default settings in the Catalyst Control Center Overdrive features, beyond the fan speed on the graphics cards.
YOu might have too many USB deivces. One way to resolve this would be to add a powered USB miniport to supply power to the above items.
My System SpecsSystem Spec
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 BSOD Alienware ALX Area 51 during World of Warcraft




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