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Windows 7: Frequent BSOD under normal use

16 Jul 2011   #1

Windows 7 Ultimate x64
 
 
Frequent BSOD under normal use

x64 Windows 7 Ultimate
OS installed after purchase of the system approx 6 months ago
Full retail OS

ASUS M2N-XE ACPI BIOS Revision 0211
AMD Athlon 64 X2 Dual Core Processor 5200+ Speed 2.72 GHz
DRAM Clocking - 800MHz
No overlocking


It's a bit of an odd one that I can't get my head around. I have a PC that I use for its Media Centre Capabilities and originally it was based on Vista. Since the upgrade to Windows 7 its stability has declined, this appears to have gotten even worse since we moved house (!).

Attached is the zip of the dump files. Windbg suggests a hardware problem and looking at various forums people say that the power requirements for Windows 7 are heavier and that I need to alter my BIOS settings for cpu and memory power. Just wanted the forum to confirm that my reading of the dump is accurate.

Thanks in Advance,
Matt


My System SpecsSystem Spec
.

16 Jul 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Your getting a hardware level error.
None of those minidumps are complete the driver data is cut at about half way on all of them.

However, the specific bug message you're getting is usually from a overclock that has become unstable. (in which case you need to restore defaults)
Or actual failing hardware.

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004e6e038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02fd96f0 fffff800`02ad3979 : fffffa80`04e6e010 fffffa80`03cfb680 fffffa80`61656857 00000000`00000609 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fd9c10 fffff800`029b55c7 : fffffa80`04e6e010 fffff800`02a2e5f8 fffffa80`03cfb680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fd9c40 fffff800`0291db55 : fffff800`02a90360 fffffa80`04dba178 fffffa80`04dba170 fffffa80`03cfb680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fd9c80 fffff800`02896961 : fffff880`01101e00 fffff800`0291db30 fffffa80`03cfb680 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fd9cb0 fffff800`02b2cbc6 : ffffffff`ffffffff fffffa80`03cfb680 00000000`00000080 fffffa80`03ce7040 : nt!ExpWorkerThread+0x111
fffff880`02fd9d40 fffff800`02867bc6 : fffff880`009e7180 fffffa80`03cfb680 fffff880`009f1f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fd9d80 00000000`00000000 : fffff880`02fda000 fffff880`02fd4000 fffff880`031f8540 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------

1: kd> lm t n
start             end                 module name
fffff800`00b99000 fffff800`00ba3000   kdcom    kdcom.dll    Sat Feb 05 06:21:45 2011 (4D4D40D9)
fffff800`02819000 fffff800`02df5000   nt       ntkrnlmp.exe Fri Apr 08 23:14:44 2011 (4D9FDD34)
fffff800`02df5000 fffff800`02e3e000   hal      hal.dll      Mon Jul 13 20:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00c2b000   nvstor   nvstor.sys   Wed May 20 01:45:37 2009 (4A13A711)
fffff880`00c2b000 fffff880`00c65000   rdyboost rdyboost.sys Mon Jul 13 18:34:34 2009 (4A5BC48A)
fffff880`00c6e000 fffff880`00c7b000   mcupdate mcupdate.dll Mon Jul 13 20:29:09 2009 (4A5BDF65)
fffff880`00c7b000 fffff880`00c8f000   PSHED    PSHED.dll    Mon Jul 13 20:32:23 2009 (4A5BE027)
fffff880`00c8f000 fffff880`00ced000   CLFS     CLFS.SYS     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00ced000 fffff880`00dad000   CI       CI.dll       Mon Jul 13 20:32:13 2009 (4A5BE01D)
fffff880`00dad000 fffff880`00dc7000   mountmgr mountmgr.sys Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00dc7000 fffff880`00dd0000   atapi    atapi.sys    Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`00dd0000 fffff880`00dfa000   ataport  ataport.SYS  Mon Jul 13 18:19:52 2009 (4A5BC118)
fffff880`00e04000 fffff880`00ea8000   Wdf01000 Wdf01000.sys Mon Jul 13 18:22:07 2009 (4A5BC19F)
fffff880`00ea8000 fffff880`00eb7000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00eb7000 fffff880`00f0e000   ACPI     ACPI.sys     Mon Jul 13 18:19:34 2009 (4A5BC106)
fffff880`00f0e000 fffff880`00f17000   WMILIB   WMILIB.SYS   Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00f17000 fffff880`00f21000   msisadrv msisadrv.sys Mon Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880`00f21000 fffff880`00f54000   pci      pci.sys      Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00f54000 fffff880`00f61000   vdrvroot vdrvroot.sys Mon Jul 13 19:01:31 2009 (4A5BCADB)
fffff880`00f61000 fffff880`00f76000   partmgr  partmgr.sys  Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`00f76000 fffff880`00f8b000   volmgr   volmgr.sys   Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00f8b000 fffff880`00fe7000   volmgrx  volmgrx.sys  Mon Jul 13 18:20:33 2009 (4A5BC141)
fffff880`00fe7000 fffff880`00fee000   pciide   pciide.sys   Mon Jul 13 18:19:49 2009 (4A5BC115)
fffff880`00fee000 fffff880`00ffe000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`01000000 fffff880`0104c000   volsnap  volsnap.sys  Mon Jul 13 18:20:08 2009 (4A5BC128)
fffff880`0104c000 fffff880`01055000   hwpolicy hwpolicy.sys Mon Jul 13 18:19:22 2009 (4A5BC0FA)
fffff880`01064000 fffff880`010c6000   storport storport.sys Mon Jul 13 19:01:18 2009 (4A5BCACE)
fffff880`010c6000 fffff880`010d1000   amdxata  amdxata.sys  Tue May 19 12:56:59 2009 (4A12F2EB)
fffff880`010d1000 fffff880`0111d000   fltmgr   fltmgr.sys   Mon Jul 13 18:19:59 2009 (4A5BC11F)
fffff880`0111d000 fffff880`01131000   fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`01131000 fffff880`0118f000   msrpc    msrpc.sys    Mon Jul 13 18:21:32 2009 (4A5BC17C)
fffff880`0118f000 fffff880`011d9000   fwpkclnt fwpkclnt.sys Mon Jul 13 18:21:08 2009 (4A5BC164)
fffff880`01200000 fffff880`0122b000   ksecpkg  ksecpkg.sys  Fri Dec 11 00:03:32 2009 (4B21E0B4)
fffff880`0122b000 fffff880`0123d000   mup      mup.sys      Mon Jul 13 18:23:45 2009 (4A5BC201)
fffff880`01240000 fffff880`013e3000   Ntfs     Ntfs.sys     Mon Jul 13 18:20:47 2009 (4A5BC14F)
fffff880`013e3000 fffff880`013fd000   ksecdd   ksecdd.sys   Mon Jul 13 18:20:54 2009 (4A5BC156)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Mon Jul 13 18:21:46 2009 (4A5BC18A)
fffff880`01468000 fffff880`014db000   cng      cng.sys      Mon Jul 13 18:49:40 2009 (4A5BC814)
fffff880`014db000 fffff880`014ec000   pcw      pcw.sys      Mon Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880`014ec000 fffff880`014f6000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:19:45 2009 (4A5BC111)
fffff880`014f6000 fffff880`015e8000   ndis     ndis.sys     Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`015e8000 fffff880`015f8000   vmstorfl vmstorfl.sys Mon Jul 13 18:42:54 2009 (4A5BC67E)
fffff880`015f8000 fffff880`01600000   spldr    spldr.sys    Mon May 11 11:56:27 2009 (4A0858BB)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Sun Jun 13 22:39:04 2010 (4C15A458)
fffff880`0182a000 fffff880`01864000   fvevol   fvevol.sys   Fri Sep 25 21:34:26 2009 (4ABD7DB2)
fffff880`01864000 fffff880`0187a000   disk     disk.sys     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`0187a000 fffff880`018aa000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`018aa000 fffff880`018b8000   crashdmp crashdmp.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`018b8000 fffff880`018c2000   dump_storport dump_storport.sys Fri Apr 22 13:11:55 2011 (4DB1C4EB)
fffff880`018c2000 fffff880`018ed000   dump_nvstor dump_nvstor.sys Wed May 20 01:45:37 2009 (4A13A711)
fffff880`018ed000 fffff880`01900000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
16 Jul 2011   #3

Windows 7 Ultimate x64
 
 
Which piece of hardware?

Thanks for the quick reply. I don't overclock, so new hardware is looking like the best option. I'm assuming cpu being at fault?

Thanks,
Matt
My System SpecsSystem Spec
.


16 Jul 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

that's the problem with this kind of error. Trying to track down the culprit. It could be cpu, moterboard, ram.
If you have more ram slots on the motherboard than you have ram You might even try moving them to different slots.
My System SpecsSystem Spec
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 Frequent BSOD under normal use




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