BSOD ntoskrnl.sys - New PC build

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  1. Posts : 6
    Windows 7 Professional 64 bit
       #1

    BSOD ntoskrnl.sys - New PC build


    Hi Guys

    I'm having some difficulty with a new build that I did for a relative. It intermittantly does the old BSOD.

    It's a Windows 7 Home Premium 64bit (OEM) PC
    The system was bought new last week and the OS has been installed for the same amount of time.
    AsRock 870 Extreme 3 MoBo
    AMD Phenom X4 955
    4GB Kingston DDR3 RAM
    AMD Radeon 6850 HD

    I tried to make sure that all drivers have been updated and also run the windows memory diagnostic (only 2 passes ima going to run more while I wait for a reply)

    Any assistance on this one will be greatly appreciated. Thanks in advance.
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Dolsande said:
    Hi Guys

    I'm having some difficulty with a new build that I did for a relative. It intermittantly does the old BSOD.

    It's a Windows 7 Home Premium 64bit (OEM) PC
    The system was bought new last week and the OS has been installed for the same amount of time.
    AsRock 870 Extreme 3 MoBo
    AMD Phenom X4 955
    4GB Kingston DDR3 RAM
    AMD Radeon 6850 HD

    I tried to make sure that all drivers have been updated and also run the windows memory diagnostic (only 2 passes ima going to run more while I wait for a reply)

    Any assistance on this one will be greatly appreciated. Thanks in advance.
    Hi Dolsande welcome to SF :)
    Please follow these steps and upload ur minidumps Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    My apologies, I went to the trouble of following the steps except for the crucial upload step....
      My Computer


  4. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #4

    Any ideas guys? I haven't had any luck myself.
      My Computer


  5. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #5

    Dolsande said:
    Any ideas guys? I haven't had any luck myself.
    A hard disk failure (maybe?)
    Uninstall ....
    Apple\Mobile Device software/driver
    Uninstall PunkBuster
    Check ur hard disk with the WD Data Lifeguard Diagnostic for Windows http://support.wdc.com/?wdc_lang=en
    Then please run these in that order
    SFC /SCANNOW Command - System File Checker
    Check Disk (chkdsk) - Read Event Viewer Log
    RAM - Test with Memtest86+st-memtest86.html
      My Computer


  6. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #6

    panais said:
    A hard disk failure (maybe?)
    Uninstall ....
    Apple\Mobile Device software/driver
    Uninstall PunkBuster
    Check ur hard disk with the WD Data Lifeguard Diagnostic for Windows WD - Service & Support Home
    Then please run these in that order
    SFC /SCANNOW Command - System File Checker
    Check Disk (chkdsk) - Read Event Viewer Log
    RAM - Test with Memtest86+st-memtest86.html

    Thanks for the reply,

    I uninstalled those two applications and then ran the specified utilities in the order you requested. There were no problems found with the hard drive in either the WD diagnostic, the system file checker or the check disk. I then ran 12 passes of the mem test and no errors were found.
      My Computer


  7. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #7

    Dolsande said:
    panais said:
    A hard disk failure (maybe?)
    Uninstall ....
    Apple\Mobile Device software/driver
    Uninstall PunkBuster
    Check ur hard disk with the WD Data Lifeguard Diagnostic for Windows WD - Service & Support Home
    Then please run these in that order
    SFC /SCANNOW Command - System File Checker
    Check Disk (chkdsk) - Read Event Viewer Log
    RAM - Test with Memtest86+st-memtest86.html

    Thanks for the reply,

    I uninstalled those two applications and then ran the specified utilities in the order you requested. There were no problems found with the hard drive in either the WD diagnostic, the system file checker or the check disk. I then ran 12 passes of the mem test and no errors were found.
    Did you had/have any new bsod from then?
      My Computer


  8. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #8

    panais said:
    Did you had/have any new bsod from then?
    I have not had any yet, but this build is strange that way. I have personally only managed a BSOD once all the rest happened when the PC was with it's owner. It's been running continuously for nearly 4 days now without incident so I'm just going to leave this one as it is for now.

    Thank you very much for your time.
      My Computer


  9. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #9

    Dolsande said:
    panais said:
    Did you had/have any new bsod from then?
    I have not had any yet, but this build is strange that way. I have personally only managed a BSOD once all the rest happened when the PC was with it's owner. It's been running continuously for nearly 4 days now without incident so I'm just going to leave this one as it is for now.

    Thank you very much for your time.
    Your welcome!
    Thats good news! :)
      My Computer


  10. Posts : 6
    Windows 7 Professional 64 bit
    Thread Starter
       #10

    panais said:
    Dolsande said:
    panais said:
    Did you had/have any new bsod from then?
    I have not had any yet, but this build is strange that way. I have personally only managed a BSOD once all the rest happened when the PC was with it's owner. It's been running continuously for nearly 4 days now without incident so I'm just going to leave this one as it is for now.

    Thank you very much for your time.
    Your welcome!
    Thats good news! :)
    Unfortuantely there is less good news this time. The build has blue screened once again. mini dump is attached. My debugger does not have the appropriate symbols to read it so looking forward to seeing what this one is about.
      My Computer


 
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