Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after force shutdown


17 Jul 2011   #1

Windows 7 64-Bit
 
 
BSOD after force shutdown

This maybe unrelated but here it goes. I done a full system backup with Acronis and after it completed, I then shutdown the PC. It then started to validate the new backup, with the "operations in progress" appearing. Anyway, I had to use my PC urgently so did a force shutdown.

PC booted up as normal and I carried on using it. However, when I went to system shutdown, a BSOD appeared. I looked at the mini dump file and it appears to have been caused by ntoskrnl.exe & tcpip.sys (which maybe totally unrelated to the above shutdown).

I have attached the dump file to see if someone can help me.

Thank you


My System SpecsSystem Spec
.

17 Jul 2011   #2

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by happyhammer7 View Post
This maybe unrelated but here it goes. I done a full system backup with Acronis and after it completed, I then shutdown the PC. It then started to validate the new backup, with the "operations in progress" appearing. Anyway, I had to use my PC urgently so did a force shutdown.

PC booted up as normal and I carried on using it. However, when I went to system shutdown, a BSOD appeared. I looked at the mini dump file and it appears to have been caused by ntoskrnl.exe & tcpip.sys (which maybe totally unrelated to the above shutdown).

I have attached the dump file to see if someone can help me.

Thank you
Hi happyhammer7

It seems that your Razer Tarantula Keyboard Driver cause the bsod.

So please try to update the keyboard driver http://www.razersupport.com/index.ph...20&nav=0,77,20

---------------
Please post back with any results.
My System SpecsSystem Spec
17 Jul 2011   #3

Windows 7 64-Bit
 
 

Quote   Quote: Originally Posted by panais View Post
Quote   Quote: Originally Posted by happyhammer7 View Post
This maybe unrelated but here it goes. I done a full system backup with Acronis and after it completed, I then shutdown the PC. It then started to validate the new backup, with the "operations in progress" appearing. Anyway, I had to use my PC urgently so did a force shutdown.

PC booted up as normal and I carried on using it. However, when I went to system shutdown, a BSOD appeared. I looked at the mini dump file and it appears to have been caused by ntoskrnl.exe & tcpip.sys (which maybe totally unrelated to the above shutdown).

I have attached the dump file to see if someone can help me.

Thank you
Hi happyhammer7

It seems that your Razer Tarantula Keyboard Driver cause the bsod.

So please try to update the keyboard driver Razer Support

If that doesn't fix the problem then completely remove the keyboard,uninstall software/driver and use/test with other keyboard.

---------------
Please post back with any results.
Thanks for the quick response. It's actually a Razer Lycosa, not that it makes much difference

I am currently running the latest 3.02 driver & firmware for this keyboard. Saying that, one issue I did have was the Touchpanel media controller only recently stopped working with iTunes. There drivers seem flakey at best.

Anyway, just out of curiosity mate, what tools do you use to check the dmp file. Would be good to know for personal testing in the future.
My System SpecsSystem Spec
.


17 Jul 2011   #4

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by happyhammer7 View Post
Quote   Quote: Originally Posted by panais View Post
Quote   Quote: Originally Posted by happyhammer7 View Post
This maybe unrelated but here it goes. I done a full system backup with Acronis and after it completed, I then shutdown the PC. It then started to validate the new backup, with the "operations in progress" appearing. Anyway, I had to use my PC urgently so did a force shutdown.

PC booted up as normal and I carried on using it. However, when I went to system shutdown, a BSOD appeared. I looked at the mini dump file and it appears to have been caused by ntoskrnl.exe & tcpip.sys (which maybe totally unrelated to the above shutdown).

I have attached the dump file to see if someone can help me.

Thank you
Hi happyhammer7

It seems that your Razer Tarantula Keyboard Driver cause the bsod.

So please try to update the keyboard driver Razer Support

If that doesn't fix the problem then completely remove the keyboard,uninstall software/driver and use/test with other keyboard.

---------------
Please post back with any results.
Thanks for the quick response. It's actually a Razer Lycosa, not that it makes much difference

I am currently running the latest 3.02 driver & firmware for this keyboard. Saying that, one issue I did have was the Touchpanel media controller only recently stopped working with iTunes. There drivers seem flakey at best.

Anyway, just out of curiosity mate, what tools do you use to check the dmp file. Would be good to know for personal testing in the future.
Ok i fixed my post

As for the dmp check you can use the Download and Install Debugging Tools for Windows

If you have again any new bsod,you can also try to,completely remove the lycosa,uninstall software/driver and try/test with other keyboard.
My System SpecsSystem Spec
18 Jul 2011   #5

Windows 7 64-Bit
 
 

Did a complete uninstall of the razor keyboard and reinstalled again with latest driver.

I then ran Driver verifier. I selected all non-Microsoft drivers and it crashed again (no BSOD but it created a mindump) on Lycosa.sys driver. I ran it again selecting all but the razer & Microsoft drivers and it did not crash at all and no BSOD.

Seems that it is definitely the keyboard. But where do I go from here? I know I can use another keyboard but does not really solve my problem. Can this be caused by physical faulty hardware?
My System SpecsSystem Spec
18 Jul 2011   #6

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by happyhammer7 View Post
Did a complete uninstall of the razor keyboard and reinstalled again with latest driver.

I then ran Driver verifier. I selected all non-Microsoft drivers and it crashed again (no BSOD but it created a mindump) on Lycosa.sys driver. I ran it again selecting all but the razer & Microsoft drivers and it did not crash at all and no BSOD.

Seems that it is definitely the keyboard. But where do I go from here? I know I can use another keyboard but does not really solve my problem. Can this be caused by physical faulty hardware?
Maybe,though some hardware and software are not compatible with win 7.

If you have warranty take it back and ask for other keyboard.
My System SpecsSystem Spec
Reply

 BSOD after force shutdown




Thread Tools



Similar help and support threads for2: BSOD after force shutdown
Thread Forum
How to always force shutdown.... General Discussion
Solved STUCK on welcome after force shutdown General Discussion
Solved Windows force shutdown changed General Discussion
Force Shutdown General Discussion
Force shutdown General Discussion
Shutdown - Force (using the shut down button) General Discussion
windows 7 force shutdown BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:52 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33