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Windows 7: Windows 7 Restarts Randomly When Using Netflix


18 Jul 2011   #1

Windows 7 Ult. x64 + 3 desktops & 5 laptops
 
 
Windows 7 Restarts Randomly When Using Netflix

I've got another PC problem. I am running Windows 7 Utlimate 32bit on my Shuttle xPC. The specs are below:

Shuttle XPC Barebone

2GB DDR2 Ram
Nvidia GeForce 8500 GT Video Card (has an S-video port so I can plug it into the TV)
500GB Seagate HDD
AMD Athlon 64 X2

Originally, I had Windows 7 Ultimate 64bit on the computer, but I kept getting BSOD's/random restarts when trying to watch Netflix. I diagnosed the BSOD's and found that they were caused by my TV tuner driver. When I removed the driver, I didn't get another BSOD, but the random restarts continued. Since the drivers are mainly for 32bit systems, I decided to reinstall Windows 32bit to see if that would fix the issue. Alas, no. The TV tuner driver works and I don't get any blue screens, but when I try to watch Netflix, the computer still restarts randomly. I checked event viewer for anything, but no errors were present or none were related to the crash. The issue seems to only happen with Netflix, because I tried watching videos from other websites for hours and nothing happened.

The restarts are erratic. Sometimes they happen only minutes into watching or something. Sometimes it takes a few hours.

No mini dump files are made after the PC restarts. It just goes black and boots through the POST again.

Side note, I don't know why, but there's something wrong with the boot animation on the computer. For some reason, when windows 7 is booting up, the vista loading bar is there instead of the Windows 7 glowing logo. Reinstalling windows didn't change it back to normal (it was still the vista bar even when booting from the CD). I don't know what changed it to the vista boot, because it used to be the windows 7 version and I've never put vista on this computer. *Solved this. It was because of the pc being plugged into the tv. Boot resolution was below 1024x768.*

I'm at a bit of a loss here. Any help or info would be deeply appreciated. Please let me know if I need to give more details.

My System SpecsSystem Spec
.

18 Jul 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

It may still be a driver issue. If you are willing to try to create some minidump files for me to debug you can use this method
Driver Verifier - Enable and Disable
(Please read all instructions for driver verifier before using as it's possible it will make the machine behave badly and you need to know how to undo it.)

Or you could look there now, if there is anything in c:\windows\minidump please zip and upload them.
My System SpecsSystem Spec
18 Jul 2011   #3

Windows 7 Ult. x64 + 3 desktops & 5 laptops
 
 

As I said, there are no minidump files made. There's nothing in the folder.

I'll try driver verifier and report back if anything comes up.
My System SpecsSystem Spec
.


18 Jul 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

You can also do this just to make sure they'll be created when the circumstance arrises

To ensure minidumps are enabled:

Dump Files - Configure Windows to Create on BSOD

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
18 Jul 2011   #5

Windows 7 Ult. x64 + 3 desktops & 5 laptops
 
 

Already did that. I always uncheck auto-restart and set the minidump option when I reinstall windows.

I let netflix run and the computer restarted again. However, no dump files were made, nor was there a BSOD. Anything else you need me to do? I'm willing to try anything I can.
My System SpecsSystem Spec
18 Jul 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

well I guess system logs may be of some use. Follow the instructions here.
That will give me a copy of your error log
http://www.sevenforums.com/crashes-d...tructions.html

Oh and just to be clear this computer can perform other intensive tasks like games with resetting as well?
My System SpecsSystem Spec
19 Jul 2011   #7

Windows 7 Ult. x64 + 3 desktops & 5 laptops
 
 

Interesting. I went to go run the system report and I got a bsod. 0xF4. I've included the dump file that it made, as well as the system report. Let me know what you find.
My System SpecsSystem Spec
19 Jul 2011   #8
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hi, go to msconfig and see what is starting. Your boot screens like a Linux kernal or something running the boot ops.
My System SpecsSystem Spec
19 Jul 2011   #9

Windows 7 Ult. x64 + 3 desktops & 5 laptops
 
 

There is nothing on the startup list. This is a fresh install of windows, so nothing has been put on it.
My System SpecsSystem Spec
19 Jul 2011   #10

Windows 7 64b Ultimate
 
 

I know this sounds easy... but we've had a lot of examples here that Windows 7 64B had a difficult time running heavy stuff on 2 G of RAM... Your system can hold 4... I'd try that if possible.

As for your dump... it is incomplete, I can't get all the info I'd need. Maybe someone else can. However, you do have issues with a usb driver. Please test with all disabled and turn the devices on o0ne by one to see which one causes it.
My System SpecsSystem Spec
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 Windows 7 Restarts Randomly When Using Netflix




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